Coinbase Customer Service Issues

Hello, I am the Coinbase account owner, Mr. Vincenzo P. I am seeking assistance in recovering my Coinbase account. The system is requesting an account verification code to initiate the first steps. I am unable to proceed as it now requires facial recognition verification upon log in. The account was initially registered with the email [redacted] and linked to the mobile number +[redacted]20. I am awaiting guidance on the verification process and restoration of access to my account.

I had an issue trying to send LTC from Coinbase to a crypto casino. The app asked me to update my security with my driver's license. I tried to proceed without updating and got a notification about a security delay. I then submitted my license and a selfie for verification, but my account got blocked. I've followed the instructions to wait 48-72 hours, but it's been longer with no updates. I'm stressed about my locked account and the missing funds. Any assistance would be greatly appreciated. Thank you for understanding my situation.

Hello, I have an account with your platform, but it has been locked. I was trading on accesscapitax.com, but now I'm unsure if my account is still valid since I only have the wallet address. There were significant profits in my account; however, I was asked to pay 6,[redacted] GBP and later another 1,[redacted] USD to withdraw money into my bank. I chose not to send any more money. Can you confirm the legitimacy of my account and advise on how to withdraw my profits, or if I have fallen victim to a scam? Thank you, Marlene H.

I recently had Coinbase lock my account due to suspicious activity. After a thorough investigation, I will be setting up a new account once my devices are secure. Coinbase will transfer my tokens to the new account. However, I received an email about a withdrawal confirmation, which I suspect might be a phishing attempt. I have been dealing with hacking issues since September [redacted], resulting in multiple compromised accounts and stolen identities, including my Apple ID and Google Authenticator. I have changed my Apple ID multiple times and created several new email addresses to try and stop the hacking. Any assistance would be greatly appreciated. - Kari Walsh Please contact me via email at [redacted]. Thank you.

My account got disabled, most likely because of 2-step verification. I can't receive the right codes and have tried different solutions to fix it. Is there an alternative to 2-step verification? I use Google Authenticator, but the 6-digit codes are incorrect. I deleted the original authenticator and tried a new one, but it's still not working. I think I spoke with an agent regarding this issue about 6 weeks ago. Sincerely, D. Hope.

I am experiencing a simple issue following the end of my laptop's life. I purchased a second-hand PC on Back Market. Unfortunately, I made a mistake by requesting to change the password for this new PC. I received an email from Coinbase confirming that my password has been updated. However, when I attempt to log in, it is impossible as it states either invalid email or password. I have all my codes and passwords but I am unable to connect with the old PC. Feeling anxious about the new purchase, I rushed to change my password too quickly. It seems that Coinbase does not recognize me. Can someone please assist me with this issue? Sincerely, Mr. R.

I want to inquire about my case status and confirm whether any ongoing scams are related to it. Recently, I contacted a company to assist in refunding money lost in a prior transaction. We've communicated through email and the crypto app, sharing data and awaiting responses. I am concerned about the legitimacy of the emails received from "financialcommission.uk.com." The case involves a sum transferred to BTC by scammers under the file number N°[redacted]. I need clarification on whether this process, involving Coinbase, is valid and a part of your system. It's essential to confirm if the ongoing transfer to my card is legitimate and associated with an eligible investigation. I seek assurance regarding the trustworthiness of this company and its partnership with Coinbase.

I would like to confirm if my inquiry is in your system and if I am being scammed by other companies. I contacted a company to assist me in recovering my stolen money from a previous purchase. I have communicated with them, initiated the refund process through a crypto app, shared our data, and am awaiting responses on your behalf. My name is A.S. with file number [redacted] related to the scam where my money was converted to BTC. I'm seeking verification if the emails I received are directly from you and not from "financialcommission.uk.com" as in the correspondence regarding my case involving Coinbase. I am questioning if my case was considered valid or if I might be a victim of another scam and need to start a new investigation.

After all the banks in Russia switched off SWIFT and switched to cryptocurrency, I have accumulated $39,[redacted]. By depositing this money in the form of teasers on Coinbase, I received a letter stating that for additional verification, I must send 4 more Ether, which I did. However, due to the commission or volatility, there was a shortage of 0.04 Ether. My money remains frozen, and they are asking me for 4 more Ether. I urgently need them to pay off loans, utilities, medical bills, and many unresolved issues. Please unfreeze my money, I am desperate without them!

I have been experiencing this issue for some time, and up until now, I could only log in on my phone. Recently, I believe the app updated or locked me out, as I am now unable to access it on my phone. Although I haven't needed SMS Verification codes before on my phone, I now require them, even though my phone setup hasn't changed. I have attempted troubleshooting multiple times but am not receiving any texts and am unable to access my account.

My spouse and I opened a Coinbase account five years ago and invested in crypto. We recently tried to log in after a few years of inactivity. On March 26, [redacted], we managed to log in successfully but faced login issues the next day. Despite submitting my wife's driver's license, we were unable to access our account. Although verified via email on March 27, [redacted], we're struggling to log in successfully for 2-step verification. Need assistance with authentication, please help.

I am experiencing an issue with my account being frozen after a purchase of BTC. I suspect a glitch or hack led to someone else's phone number being associated with my 2Fa. Despite being a loyal customer for five years, my account is now frozen for 48 hours. I have tried to resolve this but only received a generic email from the company. I am eager to provide proof of my identity to resolve this matter. Instead of being redirected to information links, I hope for direct assistance in rectifying this issue. Thank you for reaching out to me for further details or resolution.

Good morning, I am Pierre Alibo. I had a [redacted] account on Coinbase. Unfortunately, I lost access to it because my email was hacked. Following your advice, I created a new account and transferred my coins as instructed. I promptly lodged a complaint within 15 days but have not received a response. I kindly request for my funds from [redacted] to be returned to my new account [redacted] I appreciate your assistance this time and anticipate the refund. If not resolved, I may consider seeking legal counsel. Thank you for your attention to this matter. Best regards, Mr. Alibo Pierre

Hello, This is Pierre Alibo. I had a Coinbase account linked to [redacted] Unfortunately, I lost access to it due to a hacking incident. Following your advice, I created a new account and transferred my coins there. Despite reaching out to you with a complaint within 15 days, I received no response. I kindly request the transfer of my funds from [redacted] to my new account [redacted] I appreciate your prompt attention to this matter before I consider seeking legal assistance. I am eagerly awaiting the return of my funds. Thank you, Mr. Alibo Pierre

*** Attention Top Management *** In the event that the US introduces a Digital Currency, it raises questions about how Coinbase users can deposit and withdraw funds into crypto if traditional banks block transactions and exchanges get frozen. I believe I have a solution to address these potential challenges. As the government may render the dollar invalid, leading to uncertainties about accepting and returning funds, I propose an innovative currency solution that could attract global attention as a reliable alternative. I, Ronald Jobst, am willing to share my insights exclusively with the Chief Legal Officer under specific conditions. With the recent issues involving Binance and the looming regulatory actions by Central Banks worldwide, it is crucial for Coinbase to consider my expertise in navigating these complex scenarios and defending the principles of cryptocurrency. I urge Coinbase to recognize my potential as a qualified advisor in the evolving landscape where globalists are disrupting traditional systems. This email serves as a serious call to action for those concerned about the future implications. As geopolitical strategies unfold, I stand ready to contribute, Ronald Jobst

Please enter the recovery PIN code. I am trying to recover my accounting record, but this device is unfamiliar to us. To help us verify that it is indeed you, please use the PIN code from the account recovery procedure. Hello. I've gone through the identity verification for the second time, but I don't understand which PIN code is being requested from me. I lost my Google Authenticator, and that's where all the trouble started. Please help me figure this out. I am a new user. I do not have an account yet. Respectfully.

I consistently receive an unrecognized computer message each time I try logging into my account. This has been an ongoing issue for several months. I urgently need access to my tax information, but the automated system indicates that an email with a link has been sent to my correct email address, yet nothing arrives. I previously faced a similar problem in January when I disabled two-step verification. Despite receiving a pin number to verify my account, I cannot progress due to the recurring issue of the email link not being sent.

I am trying to access my Coinbase account. I successfully signed in and completed the 2FA, but I encountered an issue when verifying my document. The name on my document does not match my account's legal name due to a previous compromise. I am now unable to update the name and access my account fully. There are funds in the account that I need to withdraw, but they are currently inaccessible. Kindly assist me with this matter promptly. Thank you for your attention.

Coinbase suspended my account because I haven't updated my information. I recently moved from France to Thailand, making it challenging to change my country of residence and address on the platform. As a retired French civil servant, I receive my pension in France and use a French bank account linked to Coinbase. While my income and tax obligations are in France, I currently reside in Thailand without a French address.

Hello, I recently got a new phone and forgot to transfer my Google Authenticator codes. Now, I am unable to log in to my Coinbase account. I tried the alternative method which requires identity verification. I submitted my ID and a selfie. I received a message saying that the verification process is ongoing, but then got another message stating that ID verification is not available in my region. I'm French and reside in La Réunion, which is a French department. How can I regain access to my account? Thanks in advance. Davy ALANOIX