CheapOair Customer Service Issues

I am finding it frustrating to reach out. We made advance bookings to avoid issues. My family and I all booked the same flight via Expedia, except me as I booked through your site. Can I please be accommodated on the same flights as my family, as our original plan had us all on the same flights but due to new bookings, we are now separated. Here are their flight details: Flight AC [redacted] on December 14, [redacted] - Departing from EDMONTON at 17:10 and arriving in VANCOUVER at 17:56. Connecting flight leaving VANCOUVER at 21:45 on PR [redacted], arriving in MANILA, PHILIPPINES at 4:10 on December 16, [redacted]. Kindly consider putting me on these same flights to be with my family. Thank you in advance.🙏

Booking number: [redacted]3 I recently booked a flight for myself and my spouse with VOLOTEA departing from Lille to Malaga on Thursday, 10/13/[redacted] at 05:45 pm. Upon arrival at the airport, we were informed that the flight had been canceled by the company for the past two months. I have tried reaching out for assistance through chat and phone calls for approximately 4 hours with no success. The last representative, Andmeyer, transferred us to Volotea where the call abruptly ended after indicating that my issue was not resolved. I am extremely frustrated with the lack of customer support from CheapOair. I am requesting a full refund for the entire journey, including expenses incurred such as hotel bookings in Spain and France, parking fees, and travel expenses. Additionally, please ensure the cancellation of our return flight with TUI scheduled for 10/17/[redacted] at 10:00 am. The current situation has left me greatly disappointed in the services provided by CheapOair. I await a prompt and satisfactory response as I am facing significant challenges due to your company's failure to assist in this matter. Sincerely, William B.

Dear Sir/Madam, I have received full passport information for Zhengmin Ma from Xiamen Airlines that needs to be added to the flight ticket. They mentioned contacting your company for this information, but I have not received any requests from your end yet. Could you kindly liaise with Xiamen Airlines urgently to resolve this matter? I have already sent emails to [redacted] with the passport details and have not received a reply. I have also tried calling your company multiple times, but all numbers are unavailable. Thank you for your prompt attention to this issue. Sincerely, Tan Yew Sing

I had a booking with number [redacted]8 that I needed to modify for work. When I tried to change it online, I was directed to the chat support. The agent informed me of an additional cost of $[redacted].74 to make the change. After authorizing the payment, I was told that the ticket had already been canceled online, which I did not do. Despite being assured the $[redacted].74 charge would be refunded, I received conflicting information through emails and phone calls regarding the refund amount and additional cancellation fees. I've been mistakenly charged multiple times for cancellation fees, even though I only made one change to the booking. I have yet to receive a clear confirmation of the refund amount, causing confusion and frustration. I hope to receive the correct refunds promptly and resolve the excessive cancellation fees charged to my account.

Dear, I hope this email finds you well. I am Unaiti Jaime, and my booking reference is [redacted]8. I purchased a flight ticket from Maputo to Malaysia on the 25th of October and returning from Malaysia to Maputo on the 18th of November. Recently, on the 7th of November, I received an email informing me that my flight schedule had been changed. Though I have accepted the changes, the updated ticket now shows the destination as Johannesburg instead of Maputo. I would like a refund to cover the ticket from Johannesburg to Maputo. I have tried resolving this issue through online chat and phone calls without success. The online chat has been unproductive, with long waiting times and disconnections. Phone calls from abroad have also been unsuccessful after waiting for 30 minutes on two occasions. I am now reaching out via email, as my return trip is next week, hoping for a swift resolution. Thank you.

I have been waiting for a refund for several months now. We purchased travel insurance and received approval for a refund via CheapOair and United. Every time I contact customer service, I am told the refund should arrive in 3-10 days, but months later, I am still waiting. I am frustrated by the lack of progress and starting to feel like my refund will never come. Yesterday, I requested to speak to a supervisor and was promised a call back within 1-2 hours, but no one contacted me. I need assistance from someone who can resolve this issue promptly, as my repeated calls are not yielding any results. Also, I have encountered difficulties with your phone system transferring me to different agents while on hold, making the process more frustrating. Please connect me with a competent representative who can help me with this matter.

My wife and I were here for Seasonal Employment and we booked our tickets with your firm. Unfortunately, the team leader informed us that the company who hired us had arranged our flights and we need to reimburse them for the airfare. I kindly request the cancellation of our booking with your company and the refund of our money to our account. I am aware there may be a cancellation fee, and I seek clarification on this matter as we must follow the instructions of the company that hired us. Our original flight was scheduled for December 21st when I made the booking through your firm. The hiring company is Plant Grow and Pick. I appreciate a prompt response. Thank you. Sincerely, 'Epeli 'Ahotau.

I booked a trip with Frontier Airlines on October 4, [redacted]. The itinerary included flights [redacted] from Guadalajara, Mexico to Las Vegas, then flight [redacted] from Las Vegas to Philadelphia, and finally flight [redacted] from Philadelphia to Boston. However, Frontier Airlines canceled flight [redacted] without providing an alternative option from Vegas to Philadelphia. They suggested Cheapo should do the rerouting, leaving me stranded in Las Vegas with no assistance from Frontier Airlines. I only have a boarding pass to Vegas and need to find a way home. Any help would be greatly appreciated.

I purchased a flight from Phoenix to Bangkok through JAL. The itinerary included a 7-hour layover in Japan with an airport change. JAL emailed me regarding a potential 5-hour delay in Narita due to Covid protocols. When I contacted Cheapoair for clarification, they unexpectedly canceled my flight and retained my payment. I had only inquired about the scenario of missing my connecting flight because of a delay in Narita, as Haneda Airport was 2 hours away. Despite not requesting a cancellation, Cheapoair proceeded. Refund requests to JAL were denied. This situation has left me without a flight or reimbursement. The service provided by both Cheapoair and JAL has been disappointing. Thank you.

My husband, André B. (Canadian), purchased two plane tickets from Montreal to Lima, Peru with booking number [redacted]7. The flights were Montreal to Miami with AC flight [redacted], and Miami to Lima with LA flight [redacted], which was changed to [redacted] on September 16. Due to my inability to obtain a USA VISA, I kindly request a modification to cancel both tickets and arrange a direct flight from Montreal to Lima on Air Canada departing Sunday, January 1, at 9:15 p.m. and arriving in Lima at 5:45 a.m. I appreciate your assistance in making this change and would like to know the associated costs. Thank you for your understanding, I look forward to your reply. - Nelly Mercedes Vilcapoma P.

I made a booking for my Grandma, Mrs. A.J. Ogunbanjo, for a return flight on December 13, [redacted], with booking reference [redacted]8 from Lagos, Nigeria, to Ottawa, Canada. I specifically confirmed a baggage allowance of 2 check-in bags weighing 23kgs each before booking on Kayak, but this detail was missing in the itinerary email she received. Kindly verify this information for us. Additionally, as she is 85 years old and will be traveling alone, I have already paid for concierge assistance. Could you please provide details on how this service will be arranged for her on the day of travel? Your assistance is greatly appreciated. Thank you.

I wanted to share my recent experience with CheapoAir. Yesterday, I spent nearly two hours on the phone with them regarding my flight from MCI to DEN this morning. Despite being assured that the ticket issue would be urgently resolved, I was unable to check in. Interestingly, I discovered that I was mistakenly booked on a flight to ORD in Chicago and then a subsequent flight from DEN to Toronto. This clearly does not align with my intended route from MCI to DEN. I am seeking clarification on whether the flight is with United Airlines or Air Canada, as I am unsure. Please assist me in securing a seat on the correct MCI to DEN flight.

I purchased two tickets for myself and my wife through Cheapo for around $3,[redacted]. The night before our flight, we received an email from Cheapo stating the flight was canceled with a refund request button. Despite making multiple refund requests and trying to chat with their AI program labeled as "Helen," I was unsuccessful. Weeks later, attempting to restart the process led to dead ends with no option to contact a real person. Cheapo's website lacked contact information, and even their provided phone number was not functional. Feeling cheated by Cheapo's lack of service, I reached out to their corporate headquarters threatening legal action for not refunding me as promised. The next step would involve a potential lawsuit, especially since my age makes it a case of financial fraud against the elderly. This information has also been shared with relevant authorities for further investigation.

Hello, My name is Karan Mistry, and I booked a round trip through your website, along with purchasing a travel protection plan. I recently experienced the unfortunate event of British Airways losing my 23kg bag. Despite filing a claim with British Airways, I am unsatisfied with the compensation they have offered. They advised me to reach out to the travel protection insurance, which led me to contact you for assistance during the baggage search process. I have provided my booking Reference Number: Booking Reference #[redacted]5, as well as the protection plan details: 80843P104/13 Insurance plan code I am seeking your help in achieving a fair resolution to this matter as the compensation offered does not adequately cover the sentimental and valuable items in my lost baggage, particularly those intended for my wedding and gifts for my relatives. The current offer fails to consider the time spent shopping, travel expenses, and emotional distress caused by this situation. This experience has left me disheartened with British Airways, leading me to decide against future travels with them or via the UK route. I intend to spread the word to advise others against purchasing tickets from British Airways. For immediate contact until 14 March, you can reach me at +91 [redacted]. After 14 March, please use +1 [redacted] to reach me, or email me at [redacted] Thank you, Karan Mistry

I booked a flight from Delhi to London with a layover in Paris on January 12th, [redacted] (Booking ID: [redacted]4). Unfortunately, upon reaching the airport, I was informed that I couldn't board the flight due to not having a transit visa for France, causing me to miss my student enrollement on January 13th, [redacted]. I had to purchase a new flight at a higher cost. Now, I am seeking a refund since the need for a transit visa was not mentioned during booking. I have the cancellation paper from the airlines to submit to the ticket provider's website. Please advise on the refund process.

Hello, I previously contacted you about my flight reservation but haven't received a response yet. I'm hoping for your assistance as my upcoming flight is scheduled for this Wednesday. Last month, on February 27th, I missed my flight from New York to Perth, Australia due to delays in visa processing at the airport. Consequently, I had to purchase a one-way ticket to Perth for that day. I believe I can still utilize the return ticket I purchased with Singapore Airlines for my trip back to Syracuse. Thank you for your help in advance, I look forward to hearing from you soon.

I was charged for the perks bundle without my consent. I had already paid for my luggage at the time of booking. Three months later, when I tried to check in, CheapOair forced me to enter my credit card information. They added a $[redacted] charge for the perk bundle on top of the $[redacted] I had already paid for the flight and luggage. In total, I was charged $[redacted] for a one-hour flight, which is unreasonable. I did not want or need this perk bundle and never opted for it. I am requesting a refund for this unauthorized charge. Reservation confirmation code: R8WNGV.

I made a flight reservation for February 19, [redacted], from Charlottetown, PE to Edmonton, Alberta. When I contacted Air Canada regarding their refund policy, there was a misunderstanding, and I got disconnected. Later, I received an email stating my entire flight was canceled, and I was given a $[redacted] voucher, resulting in a $[redacted] loss. Upon calling them again, I clarified that I did not request a refund or voucher. They mentioned they couldn't assist further and advised me to have my tickets reinstated from your end.

On December 30, [redacted], I purchased tickets, but unfortunately, they were invalid. I was unable to check in the day before my flight and contacted Ethiopian Airlines, providing my name and ticket number, but they couldn't locate my reservation. Consequently, I had to purchase another ticket at an additional cost, extending my travel date to December 31, [redacted]. Eventually, I was able to travel. In conclusion, CheapOair sold me a non-refundable ticket that was canceled due to a company issue, and I am requesting a full refund to be credited back to my account for the initial ticket. I am not seeking reimbursement for the extra expenses incurred for the second ticket or for the time wasted.

I discovered a travel package on their website for a hotel and flight deal, which was advertised to be available until April 7th. When I contacted CheapOair to make a reservation, I was informed that the prices had been increased by almost a thousand dollars. I had saved the information about the room and verified that it was what I desired, but the representative insisted that I could not book it at that price even though just a few seconds earlier it had shown me the deal on CheapOair. As a result, I have missed out on both the hotel and flight booking, and I also had [redacted] points that I planned to use.