CheapOair Customer Service Issues

A flight was booked for J. and J. Newsome on December 17th to depart Jamaica on December 24th with American Airlines. The confirmation code is DLDIDI. Originally scheduled to leave from Sangsters Airport in Montego Bay at 7:00am on Friday December 24th, they were unable to fly as they were not fully vaccinated. A new flight was arranged for January 8th, requiring new tickets and Covid tests. Despite going to Kingston Airport on January 8th for their Caribbean Airlines flight, they were told no such flight was scheduled and sent back home. Their return flight is on January 26th from New York with Spirit Airlines. Ticket numbers are [redacted][redacted] and [redacted][redacted]. This series of events has caused frustration. Requesting new tickets for a January 18th flight from Kingston, Jamaica to JFK, New York. Hoping for quick resolution as the flight was a gift to visit family.$errors made has led to extra costs and inconvenience. Avoiding legal actions and negative reviews, seeking prompt attention to resolve this matter swiftly.

We booked a flight for J. and J. Newsome departing from Jamaica on December 24th on American Airlines with confirmation code DLDIDI. Despite being unable to fly due to vaccination status, a new flight was scheduled for January 8th, requiring an additional return ticket and COVID test. However, upon reaching the Kingston Airport, we were informed there was no scheduled flight. Our return flight with Spirit Airlines from New York is on January 26th with ticket numbers [redacted][redacted] and [redacted][redacted]. We seek a solution promptly as this situation has led to unforeseen expenses and inconvenience. We request new tickets for January 18th departing from Kingston to JFK, New York to reconnect with family. We hope to resolve this matter swiftly as the need for timely action is crucial.

I was unable to take my flight due to COVID restrictions at the layover airport. Consequently, I had to book another flight with a different airline. When I contacted Cheapoair, they directed me to Tripmate for a refund claim. Unfortunately, Tripmate declined my request, stating that purchasing a flight that cannot be taken isn't a valid reason for a refund. I am now seeking a full refund from Cheapoair for the airfare.

My name is Attia Alvi and my CheapOair booking number is [redacted]4. I have been experiencing repeated issues with CheapOair's customer service as my calls are consistently disconnected when I try to reach out for help. Despite providing a call back number, I never receive a return call. Two of the tickets I purchased did not include necessary information like the PNR number, resulting in denied boarding for one passenger named Zahid Hussain. I urgently require a full refund for that ticket and a replacement ticket for Zahid Hussain. Additionally, I demand that all future tickets include essential details such as an e-ticket number and a PNR number to avoid similar problems. This situation has caused me financial losses and inconvenience during my university semester, and I have informed my university about the issue. If this matter is not resolved promptly, I will have no choice but to take legal action. Please contact me at 01[redacted][redacted] within 24 hours to address this matter and prevent further complications.

Avianca ha propuesto un cambio en mi itinerario de viaje a Toronto debido al cierre del Aeropuerto Internacional Jorge Chavez. Mi nueva ruta sugerida es de Lima a Bogotá con salida a las 6:55 y llegada a las 10:15 en el vuelo AV102, luego de Bogotá a Toronto con salida a las 14:50 y llegada a las 22:15 en el vuelo AV204. Avianca me pide confirmar este nuevo itinerario con ustedes.

I need to speak with a supervisor at CheapOair to address an issue regarding my booking, #[redacted]. An agent assured me I would receive the same price as my initial reservation, which was $[redacted] in total. However, multiple bookings were made without my confirmation, resulting in a total of $[redacted] charged. I was unable to verify the total at the time. Subsequently, I was charged $[redacted] for a flight, $[redacted] for a hotel, $[redacted] to CheapOair, and an additional $92.99, which I am uncertain of. I disputed these charges with my bank and now seek a resolution. I would like the originally promised deal honored and refunds for the $[redacted] and $92.99 charges.

I bought a flight through CheapOAir in June [redacted] to Dubai, using Affirm for payment. The flight was for December 27, [redacted], operated by Air Canada. Due to delays and staff shortages, I missed my connecting flight. Air Canada issued a refund on February 21, [redacted], which I had to pursue through Affirm. Affirm claims they haven't received the refund and advised me to contact CheapOAir. Despite reaching out to CheapOAir multiple times, they insist I must speak to Affirm. Further communication with Affirm reveals CheapOAir is in possession of the money, holding it as a credit for future use per my canceled booking displayed in my account. Despite CheapOAir representatives assuring me of a refund, it seems they are preserving the funds for a future credit, while the airline's refund was issued. I require CheapOAir to transfer the money back to Affirm for my refund.

On 5/5/[redacted], a transaction appeared on my debit card for $[redacted].00 to Avianca for a flight from Mexico (MEX) to San Jose (SJO). However, upon arriving at the airport, Avianca had no record of my booking through Cheapoair. I couldn't access my phone signal or the internet to resolve the issue before reaching the boarding gate, and without a boarding pass, I was unable to proceed. Cheapoair's unreliable service has made me reconsider using them or any other American company in the future. I previously had a negative experience with Expedia and AIG Travel insurance regarding a flight to Panama, resulting in a significant financial loss. Dealing with American companies often feels frustrating as interactions are impersonal and automated, unlike experiences with international businesses.

Nearly a year ago, I made a booking with Cheapoair under #[redacted]9, which experienced multiple routing changes with the final route being NAS-MCO-PTY-SJO. The segments MCO-PTY-SJO were missed due to the delayed arrival of UP237 at MCO, severely affecting my trip. The return journey was initially SJO-PTY-MIA-NAS, but the SJO-PTY-MIA leg was also not operated. I am requesting a refund or flight credit for these unutilized segments. Despite contacting Cheapoair during the delay, I found their assistance lacking, making me handle the situation alone. Copa Air suggested addressing this issue through Cheapoair due to the booking source. COVID-19 restrictions have further hindered communication. I prefer resolving this matter via email and can be reached at [redacted]. I have previously contacted customer service via email without receiving any response.

Nearly a year ago, I experienced a booking issue with Cheapoair where my flight routing was changed multiple times, causing me to miss connecting flights. Despite contacting Cheapoair at the time, I received no satisfactory resolution. Therefore, I am seeking a refund or flight credit for the portions of my journey that were not flown. The lack of response to my previous emails has been frustrating, making it important to address this situation promptly. Given the challenges posed by COVID, I hope to resolve this matter via email communication for convenience. Thank you for your attention to this matter.

I have a flight booked from Istanbul to Athens, Greece for tomorrow, May 21st, but the class of the flight does not include free baggage, which I find frustrating. I am currently in Istanbul at the hotel trying to check in, but Aegean Airlines is saying the transaction did not go through, despite my credit card being fine. I have already contacted my bank, and everything seems to be in order on my side. I emailed you this morning but have not received a reply. Could you assist me with making the payment for check-in since you have my records? I am having trouble finding the toll-free phone number for Aegean Airlines, and my time is limited as I am traveling with a group. Please respond promptly; I am eagerly waiting by the computer screen. The booking reference is 4INS6Q for Eva Jurcitowicka.

Good morning, I have a booking number: [redacted]7. I received an email from you stating that British Airways has canceled my Harare to Johannesburg flight on December 18th. I have arranged alternative travel for that portion but need confirmation that the Lufthansa flights from Johannesburg to London Heathrow are still intact. I want to keep those bookings unchanged. I request to cancel and get a refund for the British Airways (Comair) tickets for Lynda A. Rogers and David H. R. Rogers, as indicated in your email. I'm concerned cancelling the British Airways leg might affect the Lufthansa leg, which I wish to avoid. How can I proceed with this online, given I can't make calls from Zimbabwe? Also, please confirm if our Lufthansa booking includes a luggage allowance. Thank you for your help. Regards, Lynda Rogers

Dear Sir/Madam, I am reaching out regarding my recent reservation with the confirmation number [redacted]3 for two tickets from London to Cairo on Saturday, July 23, [redacted]. The trip was scheduled for Sunday, July 24, [redacted], at 4:15 pm on British Airways. I noticed on Saturday, July 23, at 10 pm, that the two tickets were pending, preventing me from traveling. I promptly emailed to request the cancellation of the booking while it was still pending. Just two hours before the trip, on Sunday, July 24, at 2:00 pm, I received the E-ticket numbers. Unfortunately, my travel agent confirmed there were no available seats on this flight, so I had to book through a different agent and could not use the tickets you provided last minute. I kindly request a refund of USD [redacted], which is currently on hold. Best regards, Islam A.

The airline changed my flight schedule without giving me the chance to discuss it first. After receiving the email notification, I tried to reach out to CheapOair through their chat feature, but I couldn't find my reservation until I accepted the change on July 22nd. Even though I confirmed it, the customer service representative informed me that it was a one-time change, even though it wasn't my choice. When I called, I was passed around different departments for hours until I was disconnected while being placed on hold for an additional hour. I'm frustrated with this poor customer service. I'm hoping to find a solution to shorten the layover on my return flight without incurring any extra fees due to the schedule change that wasn't my fault. It's disappointing that I was pressured into accepting the change without being fully informed about the consequences.

I booked a flight from Shanghai to Mauritius through CheapOair on July 31, [redacted]. However, on August 9, [redacted], I was notified that the first leg of my journey from Shanghai to Guangzhou was canceled. CheapOair offered a new flight for August 12 with a 17-hour layover between flights. Despite my repeated requests, CheapOair failed to confirm my flight promptly, causing immense stress from August 10 to 12. At the last minute, less than 90 minutes before departure, my seat was finally confirmed. This last-minute rush led to a stressful sprint through the airport, nearly missing the flight. During the 17-hour layover in Guangzhou on August 13, I had to cover the cost of hotel accommodation, meals, and additional expenses. This unexpected situation resulted in extra stress, time, and financial burden which I had not planned for in my trip. I had to deal with flight issues for two days, making expensive international calls to CheapOair in the United States from China. I am requesting fair compensation for the inconvenience, stress, and financial losses incurred. Thank you. Booking Number: [redacted]0.

Hello, I recently received a message regarding my booking with CheapOair.com, Booking # [redacted]7. They were unable to charge USD [redacted].90 on my card due to a decline, and I need to authorize the payment. I have contacted my bank, and now I would appreciate it if someone could call me back at 1-[redacted] ext. [redacted] to discuss and resolve this issue. Thank you, Krishna Priya Y.

I booked a flight that has been cancelled. I received an email from CheapOair.com about the cancellation and the refund process. The email stated that there would be no cancellation fee and I will be refunded the original amount charged. Although I booked another flight elsewhere, I am waiting for the refund to reflect on my credit card statement. I have not received any confirmation email for my new booking yet. I would appreciate it if CheapOair.com confirms that the refund will be processed. Thank you.

I canceled and obtained refunds for two flights, [redacted]1 and [redacted]1, via CheapOair with the "Cancel for Any Reason" add-on late last night. The process was lengthy, but I received a confirmation email indicating the cancellation. Subsequently, I got an email from the airline asking me to confirm the cancellation, stating they tried to reach me, which I did not receive. I solely canceled through CheapOair's prompts and chat service. However, I am uncertain if the cancelation and refund were completed successfully. My attempts to inquire through the chat option kept redirecting me to new chats before addressing this issue. I simply want confirmation that my cancelation and refund were processed as expected. Thank you.

Please help. I made bookings for two tickets separately with Reference numbers [redacted]0 & [redacted]4 for our round-trip journey to Phoenix from February 28 to April 2, [redacted]. Payment was successful for both. For the third ticket booked for Ma Emelda Cesante Duenas, also the same route, the payment went through but I have not received any confirmation email to [redacted] after 3 hours. I am unsure if a rebooking is necessary. Additionally, I requested specific seat assignments which were not reflected correctly, possibly due to changes in the return flights. Kindly ensure that Ma Emelda Cesante Duenas and I are seated together using the provided reference codes. For Reference Code [redacted]0, please rearrange seats 51H to 50B on return flight 15 from LAX to HND, and 48H to 46H on return flight 77 from HNK to MNL. Please secure these changes promptly as the seats might get taken by others. Thank you and I await your prompt response.

Dear Ms. Duncan, Upon verification, the fare purchased for your reservation is non-refundable. We can extend the ticket for one more year until October 4th, [redacted]. Please let us know your decision. Kind regards, Jacqueline I would like to rebook ticket number AB2XDJ that interCaribbean has extended until October 4th, [redacted]. This is my third attempt to communicate this request. Additionally, I received another email from interCaribbean. They advised to contact my agency for any changes or queries. For further assistance, please ask your agency to email us at [redacted] Thank you. Best regards, interCaribbean - Customer Service interCaribbean Airways www.intercaribbean.com [redacted] MY CONTACT NUMBER [redacted] Could I please have the ticket rebooked for November 21, [redacted], to November 22, [redacted]?