CheapOair Customer Service Issues

I purchased a round trip ticket for two people from Toronto to Athens. Recently, the return flight was modified to land in Buffalo instead of Toronto. While I initially didn't mind the change as it's still close to my home, I encountered an issue during check-in with American Airlines. They informed me that being a non-US citizen, I am not permitted to enter the United States from Greece. Although my ticket states no changes are allowed, I did not select Buffalo as my destination. I urgently need assistance to secure a flight to Canada to avoid being stranded in Greece without accommodation. Your help would be greatly appreciated. My flight details are as follows: Flight number [redacted]6 for F.G. departing from Athens with a layover in Philadelphia en route to Buffalo. Thank you for your help.

I recently booked a one-way trip through your site for a United Airlines flight from Newark Liberty, NJ to Bush Intercontinental in Houston on Oct 20th. My booking number is [redacted]8, and I am in need of a copy of the travel itinerary. My email is [redacted] I am looking for the United Airlines confirmation number as the booking number doesn't work on their app. Both the CheapOAir and United Airlines apps indicate that I have no upcoming trips, which concerns me as the payment has been processed from my Chase account for a total of $[redacted]. Can you please assist me by providing the itinerary and any necessary details? Thank you.

I made a flight reservation for my son, but there was an issue with the airline he was supposed to fly back with. The passport control required him to be on the same airline for the return flight. I quickly booked another one through CheapOair with the same flight details. I couldn't cancel the initial booking in time due to the urgency. I have reached out to customer support via email but I am concerned about the 24-hour cancellation policy.

Hello, good evening Could you please assist us in finding cheap and affordable tickets to HAMBURG? We would need them from December 15 to January 8, [redacted]. It's for two adults and an 11-year-old girl. It should be from Panama or a city not in the United States as the child doesn't have a U.S. visa. We had made a reservation in advance but the airline canceled on us, and we have been struggling to find tickets within our budget since then. Your help would be greatly appreciated as the child hasn't seen her dad in several years, and this trip would be a wonderful surprise and joy for her. We hope for your prompt and timely response. Thank you very much and have a great day ISABEL CRISTINA POSADA

I had a discussion with a CheapOair agent who was supposed to follow up with me, but unfortunately, they did not. I am currently in a state of emergency as I urgently need assistance to change my second flight, which British Airways has approved to change to Qatar Airways. I have two options for the flight change to London: 1 - QR0817 and QR0009 or 2 - QR0817 and QR0003. Here is my British Airways booking number: 3AZYSX. I am on a time crunch with only 3 hours to resolve this issue. I am also waiting in the live chat queue for assistance. I am in desperate need of immediate help.

I recently purchased a plane ticket and was charged twice for it. On 11/16, I paid $[redacted].98 for the ticket. However, when I arrived at the airport for my flight from Denver, Colorado, to Houston, Texas, I was informed that I still owed a balance of $[redacted].00. This experience has been frustrating, and I hope to get this matter resolved soon. I understand that mistakes happen, but it has caused me inconvenience and stress. My name is Steven H. Edwards, and I reached out to Cheapoair and the airlines to address this issue. I had to purchase another ticket to ensure I could return home. I kindly request a refund for the duplicate charge and also a gesture of goodwill for the inconvenience caused. Thank you for your attention to this matter.

I need to cancel my flight with ID [redacted]0 through Cheapoair. I will also be discontinuing my Cheapoair credit card and disputing the statement balance. I believe this company is unethical for various reasons. The customer service recording misleadingly suggests using their app for assistance, but the app lacks a chat function and disconnects without providing further contact options. This lack of responsiveness and professionalism is unacceptable. It's disappointing when a travel agency fails to support its customers adequately.

CheapOair has caused frustration and confusion with a recent flight change. I booked a ticket for a flight from Miami to Montreal with Air Canada for December 23, [redacted], which was later moved to a different time. When I requested to change my flight, CheapOair attempted to charge an extra $25 citing it as an additional Air Canada fee. Despite Air Canada's policy of refunding for canceled flights or differences in fare for flight changes, CheapOair insisted on the charge. Furthermore, they claimed to have sent revised flight confirmations but failed to do so, blaming my email. When I challenged their dishonesty and mentioned seeking a chargeback from my bank, they threatened to cancel both my outgoing and return flights with Air Transat without a refund. A satisfactory resolution would involve airlines like Air Canada and Air Transat discontinuing their association with CheapOair. Additionally, I would appreciate a refund of $35, on top of the $25 CheapOair has agreed to reimburse, to cover the difference in ticket prices. The behavior displayed is concerning and calls for action to prevent further inconvenience to customers.

I am seeking a refund for my cancelled flight. The company had initially cancelled the flights before I decided to cancel them myself due to concerns about being stranded in Hong Kong. I attempted to contact you two days ago. Details: - Name: T. S. Allasia - Booking Number: [redacted] - Flight LH797 on 06.12.[redacted] from Hong Kong to Frankfurt/Main was cancelled. - Cancellation Number: 4CGK9D I am eagerly awaiting a prompt response. Thank you, T.

Dear Customer Service, I have not received a credit on my credit card for the following transaction. It has been over two months. Please provide me with the necessary details. Thank you, B.D. Smith --- Dear Bradley D. Smith, We want to inform you that a refund has been processed for your booking #[redacted]0 in the amount of USD [redacted].99. The refund request with the airline has been successfully completed. Please note that due to the current high volume of affected passengers, refunds may take longer to process. You can track the status of your refund by visiting the Refund Status page. Transaction Details: - Airfare (Including Taxes & Fees): USD [redacted].80 (Refundable Amount: USD [redacted].80) - Service Bundle - AIR: USD 14.95 (Refundable: USD 0.00) - Service Fees and Other Charges: USD 29.19 (Refunded: USD 29.19) Overall Refunded Amount: USD [redacted].99 Kindly be aware that refund processing times may vary based on your payment method. Additional fees, as per our Terms and Conditions and the cancellation change form, will be charged to your credit card. For more information, please visit our website. Thank you, Customer Care Team at CheapOair.com

I need to cancel my booking with the number [redacted] that was made for five tickets on October 30, [redacted]. Due to the increasing number of Covid cases and new variants, we have decided not to travel at this time. Could you assist me in processing a refund for this booking? Your help with this matter is much appreciated. Thank you, Cynthia M. (Please note that the tickets were purchased by my mother, Rebecca K.)

Hello, I made a reservation on your website on November 23, [redacted]. I am seeking a breakdown of the pricing, as the receipt only displays the total cost. I require a detailed list to understand the amounts for taxes, base fare, and airport taxes. I aim to utilize my RBC rewards points, and RBC necessitates the specifics for the base fare and taxes. Could you kindly provide me with this information? My booking number is [redacted], and I am Gorgi Petkov. Please inform me if you require any additional information. Thank you. Gorgi

Hello, I would like to address my current flight reservations. Please take note of my booking number - [redacted]7. I was scheduled for a connecting flight from Mumbai to London Heathrow on BA138 (British Airways) and then from London Heathrow to Toronto on BA093 (British Airways). British Airways is requesting a UK transit visa from me. Consequently, I was unable to board my flight. What steps should I take in this situation? I do not have accommodations for the night in Mumbai. I am currently still at the airport. Please investigate this matter promptly. I anticipate your response soon.

Due to a severe storm in Cebu, Mactan International Airport was shut down, causing all outbound flights to be scrapped. With no cell signal or electricity in the city, I had a colleague reach out to you earlier, but was informed that I needed to handle the rescheduling myself. I attempted to use the chat virtual assistant, but unfortunately, the agent ceased responding midway. I kindly request your support in transferring my flight to a different date. My booking reference is [redacted]5.

Hello, I am requesting to cancel ticket Booking ID [redacted]7 on behalf of my wife, N. Maharaj. She is traveling internationally from Saudi Arabia to Johannesburg (O.R. Tambo Airport) and then to Durban (King Shaka Airport). Due to a flight change from the 23rd to the 24th of December, she mistakenly booked a flight from the incorrect airport in Johannesburg. Please assist in canceling this booking. Her email is [redacted] Thank you for your attention to this matter. Sincerely, V. Rabikissoon.

I had to cancel my booking due to COVID-19. Kellee used some of the credit for an American Airlines ticket arranged through your service. However, when I contacted you, I was informed to reach out to American Airlines directly. They claim I have no remaining credit. Currently on hold with them, the recording states that any disputes must be resolved with the 3rd party booking. I am perplexed as to why there seems to be a discrepancy in the credit amount.

I booked tickets for a colleague and myself a while ago and unfortunately couldn't fly due to testing positive for COVID-19. My colleague, who was in contact with me, traveled alone. I reached out to you to reschedule, and you suggested contacting Frontier. They kindly provided me with a credit for the amount paid. However, I keep getting calls from Affirm claiming I still owe money and could be sent to collections. I'm sharing this information with you again in the hopes of resolving this issue. Can you please assist me with this matter? Booking #[redacted]1

I needed to change part of my trip due to a family member's Covid situation, leading to canceling my visit. After numerous calls, one representative failed to follow up with me. I am facing a loss of nearly $[redacted] due to these changes, as I did not have travel insurance. Considering this circumstance beyond my control, I am inquiring if there is a possibility for a refund. Despite keeping my Orlando flight, I am eliminating the California portion. I seek reimbursement for the canceled part and seek clarity regarding why my Newark to Orlando booking had to be altered. I acknowledge my lack of travel insurance contributing to the fees but believe I should be refunded for the original ticket cost.

I have been on hold with CheapOair for an hour now. I need assistance with processing my expiring flight credits before December 31, [redacted]. Despite finally reaching a representative, they were unable to help me and disconnected the call. I risk losing $[redacted].17 in credits due to this issue. My son's medical emergency in May prevented us from taking the trip, and he is still recovering, making travel impossible for us. Please contact me to either refund me fully or extend my credits. It's frustrating not being able to speak with a representative after such a long wait. Thank you, Cheryl L.

Hello, I am Shiksha J. from Canada. I was scheduled for a return flight on the 20th from India to Canada via Paris. A day before my flight, I received an update from the airline that I would miss my connecting flight from Paris. I tried contacting the airline with no success, so I booked a new direct flight. Upon arrival in Canada, I reached out to CheapOair, and they informed me that my ticket was under the airline's control, limiting their ability to make changes. After contacting Air France, they indicated that my ticket was now under the travel agency's control. Despite multiple attempts over the past month, I have yet to receive a response. The airline now requests that my travel agency reach out to them. I seek a refund for this inconvenience. Any assistance would be greatly appreciated in addressing this matter. Thank you.