Big Fish Games Customer Service Issues

I have noticed unauthorized charges for games on my account. I would like a refund. Please contact me at [redacted]. My name is Richard Lesch. If I don't hear from you, I will take legal action. Thank you.

My girlfriend, aged 69, had her friend stay over after surgery. The friend used her own account to play Midnight Castle on my girlfriend's laptop. When the friend left, my girlfriend noticed the game still shows her friend's name even though she is logged into her own account. I've searched online and in Bigfish forums for solutions to either remove her friend or start over on Windows 10 but found nothing. My friend is visiting and will leave on Sunday, 11/10/19, and she's not tech-savvy. Any help on how to resolve this would be greatly appreciated. Thank you.

My girlfriend, who is ** years old, had a friend stay over after surgery. The friend used my girlfriend's laptop to play the Bigfish Game, Midnight Castle, on her friend's account. When her friend left almost two weeks later, my girlfriend found her friend's name still in the game despite being logged into her own account. I searched the internet and Bigfish forums for a solution but couldn't find any help for Windows **. My friend is visiting for the weekend and will leave on Sunday, ********. She is not tech-savvy. I hope someone can help with this confusing issue. Thank you for any assistance.

I am facing an ongoing issue with the website not recognizing me during login attempts. Despite being a long-time member with the email address [redacted], I have tried resetting my password multiple times following the instructions provided, but it has not resolved the problem. In the past, uninstalling the game manager and reinstalling it worked, however, this solution is no longer effective. I would appreciate it if someone could assist in resolving this matter without simply suggesting another password reset.

I downloaded my game, but it won't activate. I've encountered error codes [redacted], [redacted], and many others. Despite restarting my computer, re-downloading the game, and ensuring my internet connection is stable, I am unable to play. When trying to reach customer support, I only got an automated voice. I've also submitted an email detailing my issue, but now I need to wait 3 to 4 business days for a response. Frustrating!

I recently had to cancel my membership due to financial reasons. My husband is in a nursing home now, and the expenses are high. But I'm encountering problems with the games I purchased. Several Christmas games and others have suddenly become disconnected, showing various error codes when I try to open them, like OXO31E092E. I believed that the games I purchased would always be accessible to me. I truly enjoyed being a member but can't sustain the monthly cost. Have you considered offering a more affordable annual rate? Thank you for your assistance and time.

I used to be a member a long time ago, and there are games I love playing, especially Agent 33. I purchased this game many years ago and was almost done when it froze. I've tried everything to retrieve my progress, to no avail. This issue has happened with other games as well. I recently revisited the site and noticed that Agent 33 was available for free play, but the same freezing problem occurred. Despite being a member again, I'm disappointed to see the games haven't changed over the years. My computer is brand new, so I can't blame it. Why offer games that are unplayable? I also have other purchased games I can't access. I'm very frustrated and looking for a solution.

Hello. I have been a customer at BFC for many years. I have been making purchases regularly, but unfortunately have not been successful. I reached out to my representative, Vicente White, requesting to close my account due to my frustration with not winning. However, I changed my mind shortly after and tried to convey this but was unable to follow the correct procedure. To my surprise, I discovered my account had been permanently banned when I woke up. I am upset as I had been reaching out via email multiple times without receiving any response until it was too late. I feel it is unfair to lose my progress, friends, and bonuses. I kindly request another chance to continue using my account and would appreciate a response as I have been trying to communicate without success. Thank you for your understanding.

I recently made purchases of £41.74 and £8.39 for Golf Bucks in Fairway Solitaire. Microsoft is currently denying my requests to receive my in-game currency with the order numbers [redacted] and [redacted]. I urgently need my purchased currency as the amount has already been deducted from my bank account. Kindly respond to my inquiry promptly tonight. Please refrain from requesting my in-game ID as I am unable to locate it in the Legal section. It is crucial to incorporate this feature into the PC version of Fairway Solitaire. My Xbox username is Lesley8000, and the email address associated with the account is [redacted] The name on the account is Lez Sweeting.

Hello, I'm Catherine Bryan, also known as sunnygadner. I recently moved and while updating my account, I unintentionally got enrolled in the one-month trial program. I have been a subscriber for approximately 10 years. I updated my account and changed my email from [redacted] to a new one. During this process, I mistakenly purchased two games on a BOGO offer, realizing later that I already owned one of them. Consequently, 14 of my accumulated credits were used. With the trial membership, I am now charged the full price for the remaining game. I am seeking assistance to reinstate my 14 months' worth of credits and rectify the mistaken purchase. I intend to select the two games I originally wanted during the next BOGO promotion. Please, address this issue promptly. Thank you for your help. Catherine

My MAC updated a couple of months back, and since then, my Bigfish manager has not been working properly. Despite a recent update to the manager, the games still do not install correctly. With unclear instructions on the latest update, I tried reinstalling the manager which now doesn't launch at all. I went as far as deleting the old manager to install a fresh one, but now I have no access to it. I need assistance to resolve this issue so I can reinstall Bigfish on my mom's computer too, as she is facing the same problem.

I have been a long-time player at Big Fish, even before Churchill Downs took over. My tier level is near Tier 16, which means I have invested significant funds into the game. I used to have a host named Ben who would assist me. As a Tier 15 player, I should receive certain perks like the VIP Monday bonus. Ben used to give me this bonus at the time of purchase rather than every Monday. I took a break from the game and when I returned, Ben offered me a 4x bonus for the Monday bonus, which he only provided three times. Following Ben's departure, I have been struggling to receive the bonuses I am entitled to, despite reaching out multiple times to Ben's replacement, Vince. Despite my efforts to resolve this issue with Big Fish, I have faced challenges and have not received the assistance I need. I am determined to receive the VIP bonus I deserve.

I have been trying to access my account using my wife's email ([redacted]) but have been unsuccessful. I also attempted to log in using my email ([redacted]) without success. I have three games on my account, and the credit card's first 4 and last 4 digits are [redacted] and [redacted]. I have uninstalled BFM three times and reinstalled it with no luck. I have also removed it from the programs. Please help me resolve this issue as soon as possible. I really enjoy the program and am looking forward to getting more games. Thank you so much.

I paid for my Big Fish Club membership on the 9th but it was put on hold. I temporarily canceled it to update my payment card. Now I want it reactivated without having to pay again. Additionally, I noticed unauthorized $1 charges by Big Fish totaling $16. I want my membership reinstated immediately and the $16 refunded promptly.

I'm having trouble receiving a new password from Big Fish Games because they send the codes via cell phone. Unfortunately, I don't have cell service where I live. Despite emailing them four times with the requested information, I have not received any replies indicating they are working on a solution. When attempting to contact them by phone, I only encountered automated messages. I'm hopeful that you can assist me in reaching a human representative who can easily resolve this matter. Thank you. Kathleen Pomroy

After setting up my new PC, I encountered difficulties accessing my purchase history on the Big Fish game app. Each time I attempt to view it, I receive an error [redacted] message, causing the app to log me out. Although I can access the history from the website, the app itself seems to be malfunctioning. Despite several attempts to resolve the issue by reinstalling the app and deleting hidden files, the problem persists. I am seeking personalized, step-by-step guidance to troubleshoot and restore functionality to my account. Previous assistance provided generic advice on reinstallation, which I had already tried without success. I am hopeful that with individualized support, I can identify and correct any errors in the process.

My husband and I have been enjoying playing Big Fish Games for years, well before they introduced Jackpot Magic Slots. We started playing Jackpot Magic Slots and absolutely loved it. We prefer Big Fish slots over other casino games we have tried. We created two accounts under my husband's Gmail, [redacted], and later our daughter played too. Since she no longer plays, I decided to combine our accounts. Our original most-leveled account, DaniNCND friend code [redacted]7, and our more recent DaniOLZ friend code [redacted]5. I sought assistance to merge the accounts, and after providing a copy of my husband's ID, McKenzie requested mine as well. As I don't have one, I explained the accounts were started in Terry's name, so his ID should suffice. Despite having combined accounts before, McKenzie insisted on my ID or would cease communication. Exasperated, they disabled my account. I've reached out to upper management for help, as we invest in the game monthly and just want our two accounts united and restored. Your assistance in resolving this matter and reinstating our access would be greatly appreciated. Thank you for your help so we can return to enjoying the game.

I've enjoyed playing Big Fish games for many years. Recently, I leveled up in the game and was given the option to double my level up by watching a video. However, I was unexpectedly kicked out of the game and missed out on the bonus. Customer service informed me that the bonus is not always guaranteed and they would not refund the over 14 million coins I lost. This is the third time I have had issues with customer service. The first time was when I was overcharged for buying gold fish, being charged $4.99 instead of $0.99, plus additional taxes. I am disappointed with the service provided by Ricky A. and have lost trust in their company.

I took advantage of the recent 7X sale over the weekend to purchase 14,[redacted] Gold Bars for $49.99. I completed the order process and received a confirmation message, but I have yet to receive the gold bars as of Tuesday, 5/12/20. This is the first time this has happened to me, and I really need the gold bars that I paid for. My friend ID is [redacted], and my screen name is Meeeeeee. I play on an iPad. I would appreciate any assistance you can provide. Thank you.

I have been attempting to discontinue the charges on my Discover card for a long time. About a month ago, I received a notification from BFG stating they would halt the charges, but I was billed again this month. The reference number on my Discover card is [redacted]64, and the last 4 digits are [redacted]. I do not have the Membership number. I have not utilized your games in years. Please cease the charges and issue a refund. Current email: [redacted] Old closed email: [redacted] Thank you for assisting with this matter.