Bank of America Customer Service Issues

Hello, my name is Carmela De Luca. While I was in the US, I opened an account at the Bank of America branch in Burlington, Massachusetts and also had a savings account. I am happy to provide any necessary information. Due to Covid-19 and the expiration of my papers, I had to leave the States and was unable to reapply for a new debit card, which has since expired. I attempted to have a new card sent to my old Boston apartment where my family still resides, but it was never received. I will be returning to the US next week and am interested in reopening my bank account and settling any outstanding debts. Please advise on the process and let me know if you require any additional information. Unfortunately, I am currently unable to access my account online via mobile banking, so I would greatly appreciate your prompt assistance. Thank you.

This service lacks customer friendliness. I am confused about my recent order of checks. Despite receiving fewer items compared to previous orders, I was charged the same amount without any explanation. It is frustrating not being able to reach a human to resolve this. Can someone clarify why this change occurred? I've been a loyal Bank of America customer for over three decades and have never faced such an issue. In addition, the B of A branch in Redlands, CA, has been closed for a year. I'm inconvenienced by having to travel to another city for banking. Will the Redlands branch reopen soon? If not, I would like to know the reasons behind its closure. I simply seek answers to these concerns.

I recently discovered that someone opened accounts in my name, Cherise Arthur, at BOA using numbers [redacted] and [redacted]. I do not have any accounts with BOA, and last year my mail was stolen via USPS, possibly by someone in Texas. I tried to file a fraud claim at a local branch today, but they were too busy to assist me. How was someone able to open an account in my name? I urgently need to know the location and date of when this account was opened. I was unable to get help locally, so I am reaching out for a quick response. I am considering involving the media to address this issue, as BOA likely wants to avoid negative publicity. Please contact me promptly regarding this matter. Thank you. I am keen to learn specific details about where and who opened the unauthorized account and about BOA's account opening security measures. Most banks are diligent about verifying identities when accounts are opened, so I need all the information available to report this federal crime, as my identity was stolen from the USPS site leading to a fraudulent bank account being established.

Bank of America did not return a significant amount of money that was fraudulently taken from my account. Consequently, I was unable to withdraw funds to cover a U-Haul rental, resulting in additional fees. My bill escalated to nearly $1,[redacted] due to these circumstances. To add to the frustration, despite the delay in being reimbursed, the resulting overdraft fees depleted the returned amount. I am seeking a waiver for these fees as previously assured.

I had a concerning experience after Billy Wayne Thompson spoke to an agent regarding fraud on his bank account. He discovered unauthorized wire transfers dating back to January [redacted] under the name "Staphan." When I called the numbers provided by the agent, the first connected me to Mr. Thompson's daughter, who was defensive when I inquired about "Stephen." The second number didn't yield any response. Upon investigating further, I found suspicious Amazon Digital credits linked to Mr. Thompson's daughter's boyfriend, "Steven," whose last card digits were [redacted], now changed to [redacted]. He even named his daughter as the beneficiary on the account. The address associated with them is [redacted] E 49th St., KC, MO [redacted], while he used my PO Box [redacted] in KC, MO [redacted]. I confronted him about his deceptive actions, leading him to leave my premises. Contact me at [redacted] or [redacted] for more details. - Debora Harper

I have not received the $[redacted] check that Bank of America claimed to have sent last year before or immediately after Thanksgiving. Despite speaking to various people in the Fraud department and supervisors at the customer service center, with confirmation numbers provided, I have not received the check. They assured me it was sent to the correct address where I receive all my mail. However, every time I contact the customer service number, they insist the check was already sent months ago. As of now, I still have not received the $[redacted] from Bank of America, and I am seeking further assistance to resolve this promptly.

I am concerned about the security of my account following a troubling situation with a friend who misused my trust. We were together for a year, during which I financially supported him using my limited Social Security income as he chose not to work. Upon realizing his dishonesty and abusive behavior, including a violent incident where he threatened my life and physically harmed me, I reached out to the authorities. Despite the challenges, I have focused on self-care, maintaining my health through activities like modern dance, drawing, and following a vegetarian lifestyle passed down to my son. I hope to continue living a fulfilling life in spite of recent events.

I recently experienced fraud on my BOA credit card ending in [redacted], leading to its cancellation and issuance of a replacement card ending in [redacted]. Despite the new card supposedly being sent out on 01/22/[redacted], it has not arrived after 20 days. When contacting BOA, the representatives seemed quick to shift blame to The USPS instead of taking responsibility. I believe that BOA should prioritize resolving issues for its customers rather than deflecting blame. As a long-time BOA customer, I have noticed a decline in services coupled with increased fees, making this situation even more frustrating. I am seeking prompt assistance from someone empowered to address this customer service issue caused by BOA. Thank you for your attention to this matter.

Hello, I am a Premier Account Holder and have been trying all week to schedule a meeting with a bank relationship manager with no success. I urgently need to set up a new routing number for my checking account due to a concerning situation. My former employer who never paid me for three months has access to my Direct Deposit information. To address this, I have frozen my social security number through Experian, Equifax, and TransUnion and informed Bank of America. My CPA has suggested closing my current checking account and setting up a new routing number for other monthly payments until the legal matters with the FBI in San Francisco and the DA's office in Alameda County are resolved. I would appreciate guidance on the necessary next steps as this issue requires immediate attention. Thank you, Bill

I'm Thomas D. Warwick. I suspect someone opened an account at Your Bank using my info without permission. I keep receiving notifications, the latest on 2/22/22 at 11:20 AM from +[redacted]5. The message claims to be from B.O.A, stating my account is on hold and providing a suspicious link. I have not banked with BOA in over a decade. Could you investigate this issue or guide me to someone who can verify if the alert is genuine? Thank you. - T.D. Warwick

I recently discovered that an account has been opened at Bank of America in my former married name, Jayne Doyle. The account is linked to my email address [redacted] and the account number ends in -[redacted]. I need assistance in resolving this issue as I never applied for this account and have never had any association with Bank of America. I have attempted to contact various email addresses at BofA and have called multiple phone numbers to report this fraudulent activity, with no success due to the automated system requesting an account number which I do not possess. I am currently on hold with the fraud department to address this urgent matter. I urge Bank of America to provide a valid fraud contact number to help individuals in situations like mine promptly.

My daughter, Luz Garcia Izarra, and I, Maria Izarra de Garcia, hold Checking Account No. [redacted]84 opened 12 years ago on 01/14/[redacted]. We use this account to deposit our salaries, dividends, and other income as shareholder directors of Policlinica Santa Fe, S.A. On 12/20/[redacted], we made an international transfer No. [redacted] to Luz Garcia Izarra at German Bank Kreissparkasse, Account No. DE87-6[redacted]-0[redacted]67 for $6,[redacted].00 USD for expenses related to housing rental, purchasing home furnishings, medical exams, and other needs in Germany, her new country of residence. As of today, 02/24/[redacted], over 2 months later, the money has not arrived. We were informed that the Department of Treasury of the United States has blocked the transfer. The German bank instructed me to visit the Treasury Department's OFAC website and fill out a form, but we need to understand the reason for the blockage first. We seek a clear and credible response regarding the status of our $6,[redacted].00 and the necessary steps to retrieve the funds, as Luz Garcia Izarra urgently requires the money for essential expenses in Germany. Sincerely, Maria M. Izarra de G.

I recently spoke with the supervisor in the fraud department regarding the disputed charges on my credit card. He mentioned that the charges were traced back to my computer's IP address. I raised concerns about the possibility of someone stealing my IP address, but was not given a definitive answer. I found information online suggesting that if someone has access to your IP address, they could potentially hack your device and make unauthorized purchases. I am once again disputing the charges totaling $[redacted].97. Despite contacting the stores where the purchases were allegedly made as advised by the supervisor, none of them have any record of transactions from me. I believe I have been a victim of a scam, and it seems even Bank of America's fraud department may have been misled. I urge you to thoroughly investigate this matter for the third time. Thank you. CS

My name is Michael R Cahill. I was given power of attorney by Roland J and Ann J Levesque before they both passed away, Roland in [redacted] and Ann in [redacted]. I've been attempting to reach out to someone from Bank of America without success. I have their death certificates, driver's licenses, social security numbers, a check with both our names, and their checkbook. I am looking to obtain a copy of Roland's Revocable Trust as there are unclaimed funds in the state of Rhode Island. I have Ann's copy but seem to have misplaced Roland's. Your prompt assistance in this matter is greatly appreciated. Please contact me via phone or email to guide me on the necessary steps or whom to speak with. Sincerely, Michael R Cahill

I am currently in the process of having my credit card replaced and delivered to me in Mexico. This is the second attempt, as the first package was lost in Cincinnati by DHL. The expected delivery might be tomorrow, but I am unsure since Bank of America has failed to provide me with a tracking number. I have been unable to reach a live banking associate as their main menu does not offer that option, and many of the listed telephone numbers are outdated. It is frustrating not to have a tracking number, and I believe it is negligent on their part. I suggest that they update their contact information to maintain professionalism and include an option to speak with a live associate. It has been challenging to reach someone for assistance, and I hope to receive guidance on whom to contact for tracking the delivery, which is anticipated tomorrow, although the dates provided seem unrealistic. I had a previous package delayed for 8 days in Cincinnati before it had to be replaced after ten days.

Hello, my name is Jessica Balaban. I have been calling for the last five days because the girl I spoke to said she was having computer issues and asked me to call back tomorrow to close my account. Despite calling every day, they put a stop to the closing process without my approval. The account that was closed was my main account for deposits, and now my other account is in the negatives. I was told I have pending deposits, but my account is not closed. I feel lost and don't know what to do as I am in a difficult financial situation. My tax return was supposed to be deposited, and I am worried about where my money will go now. I am considering contacting an attorney as this situation is affecting my ability to support my son and jeopardizing my car. I can be reached at [redacted], and the account number ending in [redacted] is the one I am referring to.

Last summer, I received a letter from Bank of America congratulating me on becoming a new customer, despite not opening an account there. I am concerned because I have not received my $12,[redacted] Tax Refund and worry that my identity may have been stolen. My name is Larry G. Knauff, and you can reach me at [redacted] The last four digits of my Social Security number are [redacted]. The situation has left me anxious about filing my [redacted] taxes, fearing someone might try to exploit my information. I would like to know if there is any link between me and Bank of America.

I recently discovered potential fraudulent activity on my card. The card has been placed on hold, and a new card is on its way. I need assistance regarding the charges and balance on my account, which still reflects the unauthorized transactions. I attempted to reach out to GetHuman with the provided [redacted] Area code number for a call back. Unfortunately, I received a suspicious call from Oklahoma and didn't answer. Despite receiving texts indicating someone was on the line, I couldn't connect. After going through the automated system and getting redirected to the Mortgage division instead of the checking account assistance I needed, the call eventually got disconnected due to poor phone connection. Still struggling to speak with a representative for help!

I recently reported fraud on my debit card and received word from BOA that a new card was issued due to the incident. However, I noticed discrepancies in the charges that were reported as fraudulent. Upon reviewing my account, one charge seemed to be contested by BOA but the math on my account does not add up. Additionally, the second charge has not been addressed and is still affecting my account balance four days later. Trying to reach customer service was challenging as the GetHuman pathway provided me with codes to enter, leading to calls from different numbers that seemed like spam. Unfortunately, I was unable to speak to a representative regarding the issues with my account. The unresolved discrepancies in my account and the unchallenged charge remain concerning.

On April 10th, [redacted], I was arrested and spent time in jail until May 11th. Following my release, BOA instructed me to visit their Tyler TX branch for identity verification. Around May 12th or 13th, I did as instructed, only to have the worker scan my debit card and inform me my account had been closed, with any remaining funds to be sent to me. A year later, I have not received anything. My account was compromised, and the perpetrator managed to change all my details, hindering me from obtaining important information for a police report. It's distressing that despite being a victim of theft, BOA has not been helpful. I urge them to do the right thing and address this matter promptly. Please reach out to me at your earliest convenience.