Bank of America Customer Service Issues

On December 15, [redacted], there were additional unauthorized charges made to my credit card by Amazon Digital amounting to $50.00, $25.00, and $25.00, totaling $[redacted].00. I have already reported and had other $25.00 charges removed from my account. However, these three recent charges were not addressed. I did not authorize these transactions and suspect fraudulent activity. I kindly request their immediate removal and notification through my online credit card statement. Thank you in advance for your prompt attention to this issue.

I have been receiving messages from Bank of America regarding an account I had opened in NJ over 10 years ago. I am unsure if it was closed properly. I do not have the account number or necessary information for phone verification, but I would like to investigate this for clarification. The account would have been a standard savings/checking account associated with the email address used for this communication. Thank you.

I have been in contact with my local branch in Santa Barbara, CA ([redacted]) regarding my father's estate as I am the executor. All necessary paperwork has been submitted. It seems that his account ([redacted]40) has been unlawfully accessed by his former partner, resulting in over $83,[redacted] being misused. She wrote checks to herself using my father's name and cashed them. A police report has been filed. I have discussed the matter with the bank manager who suggested reaching out to you. I have prepared a list of the suspicious checks for your examination. I am looking to have a direct contact person for quicker assistance via phone or email. I am also a member of Bank of America. Thank you. Thadias K. Santa Barbara, CA [redacted] [redacted]

I need to dispute a charge. I used the ATM machines at the baggage claim area in Toronto Pearson Airport. There were two machines available, one marked as USD&CAD and the other as CAD. My debit card had US dollars, so I attempted to use the CAD machine first. Even though the transaction was declined, I was still charged for it and did not receive any money from that machine. Please investigate this issue by checking the monitoring. I can provide all the details of the transaction if necessary.

I don't have an account with Bank of America, so I can't reach a representative. I am looking for the email address of the department that deals with property liens release. On December 8th, after numerous phone calls, I managed to obtain the email address, but unfortunately, I have since lost the paper where I wrote it down. When I call, I only reach two main numbers that disconnect the call due to the lack of an account number. This is regarding Real Property I own, and I need the liens lifted in order to proceed with its sale. This process is crucial for me to be able to sell the property.

I recently received a letter addressed to Bruce Laredo at [redacted] Whispering Lake Dr, Shreveport, LA [redacted]. It came from your Delaware address. This is the third letter I've received in the last ten days that I've returned to sender. Today, I got a letter from Interfirst Mortgage Company in Rosemont, IL, also addressed to Bruce Laredo. I've lived at this address for 45 years, so I'm concerned about these letters. Thank you for addressing this, Herbert Goad.

Dear Sir/Madam, Happy New Year [redacted]. I am reaching out to inquire about the process for handling a check issue. After closing my personal checking account with Bank of America, the remaining balance was sent to me in the form of a Bank of America payment order or check to my address in the Netherlands. Unfortunately, the Nederlandse bank informed me that they no longer accept Bank of America checks. I need assistance from Bank of America to determine the correct address for returning the check and arranging a direct transfer of the funds to my ABN AMRO bank account in the Netherlands. I appreciate your guidance on the necessary steps to retrieve the amount from the mentioned check, as I am unable to travel to the USA to personally deliver the check to a Bank of America branch. Best regards, Omar El Khayari

On December 20, [redacted], I encountered an issue with a Bank of America ATM that resulted in a $[redacted] deposit malfunction. Despite my efforts to resolve the situation with customer service for over 10 hours, I faced disbelief from representatives and managers. While I did receive a $[redacted] refund, I was promised an additional $[redacted] on Christmas Eve, which I never received. Following my attempts to follow up, Bank of America not only denied my claim but also closed my account, leaving me without funds for my auto insurance and child support. This has impacted my ability to work, as I lost my driver's license and employment due to the incident. Despite providing evidence of the ATM error with screenshots of my account balance fluctuations, Bank of America remained uncooperative. I feel betrayed by a bank I trusted with my direct deposits, as they only acknowledged half of their mistake. The experience has left me frustrated and financially vulnerable due to the bank's negligence and lack of accountability.

I have been a victim of fraud since the start of the pandemic, particularly with my unemployment insurance. Despite never receiving any of the allocated funds, I have not engaged in any suspicious transactions or withdrawals from my bank. This situation has left me feeling helpless, especially after surviving a long battle with COVID-19 that required hospitalization. Now, I am struggling to support my family and facing imminent eviction due to financial constraints. Life feels overwhelming, and I am desperate for assistance. As an individual living with HIV, all I seek is justice and an opportunity to move forward. Thank you. - S. Venters

Hello, my name is Joshua C.; I have been a victim of fraud involving Bank of America. I reported the fraudulent charges about two months ago and Bank of America requested that I fax over my ID and the police report, which I have done multiple times through various methods including self-faxing, using the UPS store, my phone app, and even having Bank of America fax it. Additionally, I have mailed the paperwork. Despite my efforts and daily calls to supervisors, they claim they have not received anything, resulting in my claim being denied repeatedly. I have requested an email address to send a copy of my ID for faster processing, but they insist they do not have any email addresses available. This situation has put me at risk of eviction, and I feel helpless as they seem to be intentionally not receiving my paperwork. Any suggestions on how to address this urgent matter and get my ID copy to Bank of America promptly would be greatly appreciated.

I have been a loyal Bank of America customer for over three decades, starting with a military account. I am questioning the necessity of face masks at local Bank of America branches for both customers and staff. I am seeking clarity on the decision-making process regarding mask requirements at the corporate level. Due to this policy, I have chosen to transfer my direct deposit to USAA Bank and will be closing all my Bank of America accounts. I urge Bank of America to reconsider and remove the face mask mandate promptly to retain customers like me. If you wish to address my concerns, please reach out to me via phone for further discussion. Sincerely, L.D. King [redacted]

Regarding BANK OF AMERICA CREDIT CARD ENDING # [redacted], I received a text from BOA asking about a $1,[redacted].90 charge from John's Tire & Brakes in Littlerock, CA, which I confirmed as fraud. Despite reporting it, the charge went through on 11/23/21, along with four other suspicious charges from Express Oil Change & Tire in Tampa on the same day. I contacted the fraud department numerous times, and they initially removed the charges, but the $1,[redacted].90 charge was reinstated on 1/3/[redacted]. I'm almost 80, don't visit Tampa, and my low-mileage car gets free services from Crown Kia. The repeated high-value towing charges should clearly signal fraud. Even after investigations, the charges were put back, leaving me feeling powerless. If necessary, I will escalate this issue further to protect others from similar scams. My name is Kathleen Fiorentino, and my claim number is [redacted]29.

I am the daughter of a deceased account holder in Florida. I notified the bank to refund two social security payments and transfer the remaining funds to my own new checking account. After receiving an email informing me that my father's user ID was disabled upon my request, I tried to access his account and was prompted to create a new user ID and password. However, upon checking my own account, I discovered the funds had not been transferred as expected. Where can I locate the transferred money?

Hello, I received a message on Dec. 15th reminding me to check my account balance regularly to prevent it from being classified as abandoned. The message stated that if the account becomes dormant, the funds may be transferred to the state in accordance with state laws. I am wondering about the timeline for transferring funds and if there is a way to retrieve them later on. I have been attempting to access Online Banking without success.

I recently noticed some suspicious transactions on my bank statement. I visited my local bank branch and was assured by a customer service representative that: 1. The transactions will not be processed. 2. The funds will be refunded within 10 days. However, after returning home, I received an email from BofA stating that my recurring payments for DISNEYLAND TICKETS were canceled. These transactions were not recurring payments; they were fraudulent charges. I would like to have these fraudulent charges reversed as per the information I was given at my local bank.

Hello, I received an email regarding a transaction with someone in the United States. She is supposed to transfer money to me for goods I will be sending. I recently received a follow-up email and I would like to confirm its authenticity. Dear GÜNTHER SCHNEIDER, Thank you for choosing Bank of America. I am Deb. Our client, DR. KATHLEEN ARZINGER, has expressed concerns about a €1,[redacted].00 EUR transfer to your account for an item purchase. Please provide a copy of your shipment receipt via fax or email for verification due to delays in shipping during the current lockdown. We aim to ensure the safety of our customers using Bank of America. Kindly submit your proof of shipment so we can promptly credit your account. We appreciate your business with Bank of America and aim to offer excellent service. Sincerely, Deborah Walden Account & Customer Service Manager Bank of America Online Banking Services

Good afternoon, my name is Germán Donoso from Chile. I was contacted via WhatsApp by a supposed financial advisor from Bank of America named Juan Pablo Vasquez, informing me about a withdrawal request through the broker TradeGF for an investment I made a while back. I am wondering if this communication method is legitimate and what the correct procedure is for making this type of withdrawal. He mentioned I need to fill out a form [redacted], sign it, send a photo via WhatsApp, and pay a 10-20% tax for the withdrawal. I would appreciate a prompt response to clarify whether this is a scam or a genuine communication.

I currently have accounts with Bank of America and Chase. I am in the process of moving all my banking to Bank of America from Chase. Unfortunately, Chase has suspended and frozen my account today due to a transaction they deemed suspicious. Despite contacting Chase, they were unable to assist me, which I find frustrating. I urgently need access to my Chase account restored or, preferably, for Bank of America to return the $[redacted] Zelle transfer I made. I commonly use Zelle between my Bank of America and Chase accounts. I usually keep a few thousand in my Bank of America account until I finish transitioning. The $[redacted] remaining is essential to me, as my other funds in my credit union account are not accessible until Tuesday. I need a resolution today to prevent negative consequences for my small business, crucial for my child's education. My Chase account is currently locked, and I require the $[redacted] returned to Bank of America promptly. I possess all the necessary information for this transaction, such as login details, screenshots, and a record of Zelle transactions with employees. Bank of America is my preferred solution, given Chase's security practices. I am counting on your support to resolve this urgent matter.

I recently opened a BOA account through the mobile app. I have not received my card yet, but I transferred money from my Chime account to my BOA savings account. The transfer is complete, and the funds are in the account. I was planning to set up automatic paycheck deposits into my savings, but when I tried to access my account for the setup information, I found myself locked out. I have entered my username and password correctly multiple times, yet I remain locked out. I accessed the app and checked my account balance just yesterday. I am puzzled as to why I do not have access now without having utilized the deposited money.

My card recently expired, and I have been waiting for a replacement which has not arrived yet. After requesting another card, I was informed that I will receive it soon. However, the challenge arose when I realized I had redeemed points on my account for a substantial credit, but due to a new account number, the credit could not be transferred over. Despite being transferred between representatives, the issue persisted. I even had to retrieve my cell phone due to multiple text messages sent during the process draining its battery. After spending hours on the phone with various representatives, I am still unsure if I have lost my other card and $[redacted] in statement credits. The customer service experience with Bank of America has been frustrating and complicated, to say the least.