Amazon Canada Customer Service Issues

I received a package from Amazon, but it was delivered to the wrong address. The package belongs to someone else. I need guidance on what to do next. Should I wait for them to pick it up and deliver it to the correct address, or should I return it and get a replacement sent to the right recipient? I am unable to locate specific instructions on the website for this issue.

On June 2, [redacted], I purchased Food for Life - Organic Brown Coconut Sugar for $14.51 from Amazon. Despite the website showing a $0.00 charge for Freight, I was charged an additional $26.40 for shipping when the order arrived. I always double-check shipping costs and there was no indication of extra charges during the purchase. I contacted the vendor, but their response was unsatisfactory. I have since noticed that they have updated the price on Amazon to reflect the accurate shipping cost. I believe I should be refunded the $26.40 as the vendor's lack of transparency is unacceptable. Any advice on how to address this issue would be appreciated. Thank you for your help, Connie R.

I have tried multiple times to cancel the Prime Subscription that I never signed up for. It's impossible to do so on your website. Please do not send me another email with a link to a page called "Cancel your subscription" that is useless. I insist that you personally cancel this $7.99 monthly subscription that I have been paying since last December. I am frustrated with your computer system that lacks transparency. Over the past 6 months, I was stuck in uba because there were no authorized return flights by the Canadian government and I couldn't access my bank account and Visa due to a lack of communication as public internet services were closed during this pandemic. Thank you for your understanding and prompt action. André G. Phone: [redacted]. PS. Please update me on your quick response to my request, either by phone or email.

Yesterday at 7:01 pm, a delivery driver came by but I missed his first call. After meeting him at the front door at 7:08, he was rude, claiming he had been waiting for 15 minutes. I explained I had to tend to my 14.5-month-old son, but he responded dismissively. His attitude made me feel disregarded as a customer and guilty for being a mom. As a full-time single mom on disability, I have limited free time to deal with phone calls. I felt compelled to share my experience with this driver, as his behavior was unwarranted, especially since he only waited 7-8 minutes, not the 15 minutes he claimed.

We encountered an issue with a third-party seller through Source 1. Confusion arose when we thought we were purchasing brackets in pairs, but they were actually sold individually. Despite three inquiries to address the misunderstanding, the seller only responded with a generic request for a photo of the item and issue description. The advertisement's wording led us to believe we were buying a set of four instead of two. Upon realizing our mistake, we attempted to order a third bracket and were scolded via email for not explicitly stating that we wanted only one unit. We noted the ad's misleading nature and high unit cost added to our confusion. Following a response to proceed with the order, Source 1 eventually canceled our order after two days. As Prime members, we expected better customer service standards, especially considering Source 1's monopoly on the bracket. The seller's lack of accountability and refusal to fulfill the order left us with an incomplete awning set-up in another location, causing frustration and disappointment.

I haven't received my refund for these two products yet. I ordered the GERYON Vacuum Sealer Machine and the Yogti Eucalyptus Epsom Salt on June 9, [redacted]. The order number is [redacted]-[redacted]. Can you please provide an update on the refund status? Thank you. Product Details: 1. GERYON Vacuum Sealer Machine Sold by: GeryonUS Price: CDN$ 89.99 Condition: New 2. Yogti Eucalyptus Epsom Salt 4.5 kg Manufacturer: Yogti Sold by: Amazon.com.ca, Inc. Price: CDN$ 16.95 Condition: New Unfortunately, the items were not deliverable (B07VZZHC6F, B07XLNPV36) due to a shipping issue. The package was returned, and a refund will be processed within 3 to 5 business days after the return is completed. Apologies for any inconvenience caused.

I have been a loyal Amazon customer for years. Recently, I ordered a golf pull cart that was supposed to qualify for free shipping. The cart cost $[redacted].97 before tax. To my surprise, I was charged $38.36 for shipping and handling, plus tax, which led me to cancel the order. Although I was informed that I would receive a full refund to my credit card in 3 to 5 days, I am disappointed that Amazon did not offer to waive the shipping and handling fees to keep me satisfied as a long-term customer. This lack of initiative in correcting the error was disheartening and did not meet my expectations for customer service.

I am currently awaiting refunds for two items. The first item is one I never received, and the second is for Magnesium vitamins from a Canadian company that cost nearly $40. The company now claims there is an issue, but I am still waiting for my refund. Many sellers mark orders as shipped, but customers like myself often do not receive the items. I have not placed any orders on Amazon in recent weeks due to these issues. I feel misled and disappointed by Amazon and its sellers, and I intend to share my experience online regarding this Canadian company and the Menore slippers. It is unacceptable for Amazon and its sellers to conduct business in this manner.

Hello, my name is Maryam Said and I’m an Amazon buyer. I am having trouble accessing two of my accounts. The first account is linked to the email address [redacted] I believe it was locked because of frequent purchases, particularly my recent order for a drone. I am traveling soon and I rely on these accounts, so I kindly request your assistance in unlocking it for me. The second account is associated with [redacted] This account got locked today after I purchased two Samsung Galaxy A51 phones totaling approximately $[redacted]. I need to access these accounts as I purchased gifts for my family back home. Thank you for your help. I may have trouble remembering my password since it was automatically saved due to using the Amazon app. The last four digits of my debit card are ****[redacted].

I recently received notice that my bird feeder order arrived today, July 8, [redacted]. Unfortunately, upon checking at my local post office in Winnipeg Beach, Manitoba, the package was not there. After providing the tracking number (LH[redacted]55US), I learned that the package was mistakenly delivered to Montreal, Quebec. Canada Post has initiated a 3-day investigation to rectify this error, starting with confirming the correct delivery address indicated on my order. This situation is quite unusual for me, and the distance between Montreal, QC, and Winnipeg Beach, MB, is significant. I am hopeful that Canada Post will resolve this promptly.

I have been charged by Amazon for an item I did not purchase on May 31, [redacted]. The charge was made to my Visa card and appears on my statement as "Amazon Prime*2X28343B1" with a total of $[redacted].87 CAD. I did not subscribe to Amazon Prime, and it does not show up in my subscriptions. I would like to request a refund for this transaction and have the funds returned to my Visa account. Thank you.

I have been an Amazon Prime customer for several years. Recently, I encountered an issue with setting up Prime TV on a Roku device. After a phone call with someone who claimed to be from Amazon, I was persuaded to pay a one-time fee for lifetime Prime access. Subsequently, my spouse discovered unauthorized charges on our Visa card. Upon contacting Amazon, I was informed that my account was compromised, with orders made to Mexico. Following their instructions, I became suspicious when asked to access my bank account from my phone, which led to fraudulent activity. Now, I am stuck with an unwanted Apple gift card charged to my MasterCard, although I do not own an Apple device. I am considering closing my Amazon account due to these unsettling experiences.

On June 30th, I placed an order for drill bits with Order#: [redacted]-[redacted]. However, the package I received on July 13th was EMPTY. The tracking number for the shipment is PBXSA[redacted]27. This is the second time I have experienced receiving an empty package from Amazon Prime, and I am extremely disappointed. It not only wastes time but is also very inconvenient. When the empty package arrived, I tried to chat with customer service for 40 minutes, but we couldn't determine the contents from the label. My orders page still displayed the item as 'in transit' until this morning when it finally updated as delivered. I am frustrated and wondering who is tampering with my orders during transit. This situation is unacceptable. Best, Bryan

Hello, I am reaching out regarding a troubling experience I had with Amazon Rewards (Canada). On April 23, [redacted], I purchased a trial of three Alpha products for $51.14. The products I received included a 15ml wrinkle eraser ($38.41), 15ml Serum ($6.34), and 30ml moisturizer ($6.30). However, unauthorized charges of $[redacted].55 on May 7 (Newamazingafflictionsh) and $[redacted].55 on May 11 (Wellnessuper [redacted]61) were deducted from my account without my consent by Alpha, the company behind the products. After contacting Alpha to cancel the orders and request a refund, I was met with unhelpful staff who ultimately closed my file without resolution. Despite multiple attempts to follow up, including contacting my credit card company, the issue remains unresolved as Alpha cited their terms and conditions, which apparently stipulated the automatic subscription and charges after the trial period. Feeling misled and frustrated by this ordeal, I am sharing my story in hopes of raising awareness about such practices. I have also sought assistance from the CPA in Ontario without success due to the amount involved being less than $[redacted]. Should you require further details, I can provide the payment records for reference. I appreciate any assistance you can offer. Thank you for your attention to this matter. Sincerely, Amy

Dear Amazon.ca Customer Service, I am writing to address an issue with my Mastercard payments being rejected for product purchases on my Prime account. Although my monthly membership fee of $8.95 is processed without any problems, I am unable to place orders for goods online. This discrepancy is causing inconvenience as I frequently make purchases through your platform. I kindly request your prompt assistance in resolving this matter. If the payment problem persists, I may need to consider canceling my account and seeking alternative sources for my shopping needs. Your urgent attention to this concern is greatly appreciated. Sincerely, Guy J. Johnson

I have encountered some issues while assembling the chairs I purchased. Initially, one of the chairs is missing the bar with holes necessary for assembly. Secondly, the holes on the table top do not align, making it impossible to attach it properly. Lastly, one of the legs on the table arrived broken despite not being tightened by me. The holes seem too large for the screws, causing frustration. I previously bought a bar table from Iron Mountain on Amazon and was impressed with the quality, prompting me to seek out matching bar stools. Unfortunately, the quality of this product does not meet my expectations. I am unsure how to resolve these problems and would appreciate your assistance.

I shop frequently on Amazon Canada; I consider myself an Amazon enthusiast. It's very convenient, especially during this Covid pandemic. When asked to review my purchases, I usually share my opinion about 90% of the time. I don't mind giving feedback and appreciate hearing from other customers too. However, I've noticed that my initial reviews sometimes seem to disappear, and then I get another request to review the same product a few weeks later. It's frustrating because I put effort into writing honest and positive reviews. It would be great if this issue could be resolved. Prospective buyers rely on reviews to make informed decisions, so having them available is beneficial for Amazon and customers. Thanks for addressing this. Frederick F.

I bought these car parts on Amazon for my [redacted] Toyota Rav4 based on the app's assurance that they were the right fit. Unfortunately, when I tried to install them, my mechanic confirmed they were incorrect. I had to purchase the correct parts locally for an upcoming road trip. I initiated the return process but faced multiple questions doubting the accuracy of the app's information. Despite being promised a full refund, I was only refunded $[redacted].40 instead of the total $[redacted].69 I spent. I feel Amazon should take responsibility for this situation and help resolve it in my favor.

I made a purchase on June 26, [redacted], order # [redacted]-[redacted] from Amazon.ca, where I've been a customer for a long time. The shorts I received on July 19, [redacted], were a bright red color instead of the dark red like burgundy or wine shown online. I checked on different devices and the color difference was consistent. Despite this, when I contacted the seller "Wanaxia" on Amazon Marketplace, they only offered a 30% refund and told me to keep the unwanted bright red shorts. It seems they haven't updated their product pictures with the new color. I'm disappointed with the seller's response as I feel misled by the inaccurate product images. I wanted to share my experience to highlight the poor service I received from Wanaxia on Amazon. Thank you.

I received my orders and was charged for shipping, even though it was supposed to be free with my 5% discount. I need the packages that are on the way to be free of charge. I also noticed I was charged over $82 for orders I don't recall making. Please correct this immediately by refunding all the charges back to my account. I will refrain from placing any more orders with Amazon until this is resolved. Ensure that all future orders include the free shipping I signed up for along with the 5% discount. It is crucial to me that this issue is promptly addressed for me to continue as a customer.