Amazon Canada Customer FAQ

To receive a refund for a lost parcel, you can initiate a refund request through your Amazon Canada account. Go to the "Your Orders" section, find the order in question, and select "Problem with order." Follow the prompts to report the issue. Amazon may investigate the shipping status and, if confirmed lost, provide you with a refund or replacement as per their policy.

If you're having trouble logging into your Amazon account, ensure that your email and password are entered correctly. Check for any typing errors and make sure Caps Lock is not on. If you've forgotten your password, you can use the password recovery option to reset it. If you're still having issues, it might be due to account verification or security concerns. We recommend checking the most recent updates on our page for any additional assistance related to account access.

The Funko POP! & Tee: Harry Potter #162 set typically includes a collectible Funko POP! figure of Harry Potter and a themed T-shirt. Availability may vary, so check for up-to-date stock and pricing on Amazon Canada's website.

If you've updated your payment method but your Prime membership still shows as inactive, it may be due to a processing delay. Ensure the new payment details are accurate and the payment method is valid. Check your account for any pending charges or errors. If the issue persists, visit the contact information link on this page to reach Amazon customer service for further assistance.

If you received an item you did not order, you should contact Amazon Canada for assistance. They typically cover the return shipping costs for items sent in error.