Amazon Canada Customer Service Issues

My phone arrived damaged with no cushioning in the box, resulting in multiple cracks on the screen. I contacted Amazon immediately on July 4th. They informed me that my refund would only be processed upon receiving the phone. I shipped it via Shopper's Canada Post with an expedited courier service to Amazon after printing a new labeling cover to replace the old ones. Amazon requested the phone to be returned by August 2nd to proceed with the refund. The tracking order confirms they received it on the 15th, yet as of the 26th, they have not acknowledged its arrival. Meanwhile, I had to purchase a new phone, leaving me without a device I required for a month. I desperately seek clarification on this matter.

I would like to return the fountain from order number [redacted] as it arrived after the return date. The issue is connected to the bird bath from order number [redacted], which was delayed and turned out to be a miniature version. I bought a full-sized bird bath locally on July 22nd to match the fountain's size. After unpacking and setting up the fountain, it worked well for only 3 days before malfunctioning. I am hoping to return it and reorder a new one once the return is approved.

I placed an order for a stainless steel dock ladder in mid June, however, upon receiving an email stating the delivery had been made, I discovered it had not arrived. After trying unsuccessfully to track the package, I was refunded for the stainless steel ladder on July 23rd. Subsequently, I purchased an aluminum ladder. Surprisingly, the stainless steel ladder arrived on July 24th and I have decided to keep it. Now I wish to return the aluminum ladder, receive a refund, and keep and pay for the stainless steel ladder instead. I appreciate your assistance in facilitating this exchange. Thank you. - N. Frederiksen

Hello, I am experiencing difficulty accessing my account, and I am frustrated with the security process. I am disappointed that the only options to update my address and phone number require a CHARGE ID from my bank statement. The receipt I found is over 6 months old, and bank statements don't go back beyond that time. While I can request this information from my bank with an additional call, other companies provide more accessible options for these updates compared to AMAZON. If creating a new profile is the only solution, I will consider taking my business elsewhere. AMAZON should modernize its account update process. It's essential for your security protocols to offer more user-friendly options for customers to update their account details. I was only given one question to answer and couldn't proceed because I didn't have a CHARGE # from a previous order. Please reconsider the current system as this has been a frustrating experience for me with your company.

I reside in a Senior apartment in downtown Burlington and face challenges with package delivery. Some Amazon packages are left near the front door instead of being brought into the lobby, which poses difficulties due to mobility issues. While Amazon usually employs reliable carriers, some alternate carriers display unprofessional behavior. These carriers fail to deliver packages to our apartment doors, causing inconvenience. Despite strict COVID-19 precautions in place, the service has been inconsistent. Past experiences include lost packages and rude handling. If the situation does not improve, we may consider discontinuing the use of Amazon to avoid unnecessary stress. I appreciate the professionalism of Intelcom, your other carrier, and hope for continued satisfactory service. Thank you for your attention to this matter. Regards, Rita F.

Hello, I recently relocated to Calgary from the Philippines. My old mobile number, which is linked to my Amazon account, is causing issues as I can't access it without the OTP being sent to my deactivated Philippine Sim card. I would like to know if there is a way to update my Amazon account with my current Alberta mobile number while still keeping the account.

Amazon doesn't seem to prioritize finding trustworthy delivery personnel. Anyone can sign up as a business, and Amazon will hire them if they offer the lowest rates. I used to receive orders 1-2 times a week, but due to numerous errors, I now only order items that aren't available within an hour's drive. It has been 9 weeks since my last order, and once again, it was delivered to the incorrect address.

Subject: Issue with Return of Rug Order #[redacted]-[redacted] Hello Amazon Customer Service, I am writing regarding my recent attempt to return a rug that I bought on your website. The seller's response I received outlined their return policy, indicating that although they typically stand behind their products, in this case, I am expected to cover the return shipping costs and there will be a restocking fee of 20%. The instructions also mentioned packaging the rug in a box, which is challenging given that the item was shipped as a long cylinder. This makes it difficult to return the rug without causing damage. As a long-time Amazon customer, I have always appreciated the hassle-free return process advertised, allowing returns for any reason with no additional costs. This recent experience deviates from the usual standard of service I have grown accustomed to and expected from Amazon and its vendors. I am requesting a full refund and for the return shipping expenses to be covered. Sincerely, NR

I had a chat conversation at 8:00 a.m., then spoke with customer service on the phone. The issue is I was charged twice. I talked to a Dev for a refund for both charges, one on my Visa debit ending in [redacted] and one on my Amazon MC ending in [redacted]. They said it's not showing on their end, but my bank shows two charges of $89.27 in June. The Dev person said he would refund the extra payment but did not mention canceling my Prime membership. When I realized it was canceled, I called again, and they couldn't do anything immediately. I need my Prime membership back as I have accounts for my grandchildren. If I reinstate it in 3-5 business days, I'll lose the special 1-year free offer for them. After multiple calls, today I spent almost 3 hours trying to fix this. I want my account back how it was before it got canceled. Thanks.

I recently interacted with Amazon Customer Service in Canada, and Nisha assisted me. She expressed gratitude for my pleasant demeanor during our call. Despite her efforts, the issue with my order, ID # [redacted]-[redacted] for a Plixio Gel Seat Cushion, has not been resolved. Nisha contacted the carrier and provided special instructions for the delivery. I was assured that the package would be delivered promptly and it is currently out for delivery. The tracking number is LDLBUS[redacted]11, shipped through LandMark via Canada Post. However, the item has not been redelivered as promised.

Order #[redacted]-[redacted] was delivered on April 17, [redacted]. It worked fine for about 5 uses but suddenly stopped without reason when I tried using it on my birthday to cook a steak. I double-checked that all air vents were clear and tried different outlets, but it still won't turn on. As an elderly Canadian with health issues, I can't afford to lose $80.74 on this defective item. The return window closed on May 18, [redacted], and I also purchased a second air fryer around the same time. I had hoped this appliance would assist with my heart condition, but now it seems to be broken. I don't want to leave a negative review, but I feel the seller or Amazon should take responsibility for this product's failure. Can this be repaired somehow?

I recently purchased a CR 10 printer from Amazon.ca. My order number is [redacted]-[redacted], and I go by the name Marina S. Unfortunately, the printer arrived with bent extrusions, making it impossible to square the frame. Despite my efforts to assemble it, the printer would not turn on. I returned it using the provided shipping label but have yet to receive a refund. The refund status indicates that it will be processed upon receipt of the item, but UPS tracking shows it's been delivered. The customer support mentioned the refund process could take up to two weeks, contradicting the information on the refund status. This situation is extremely frustrating, especially since I have unexpected veterinary bills to pay with my minimum wage income. The uncertainty of when I will receive my $[redacted] refund is causing me significant distress. I hope to get my money back promptly to address my urgent financial needs. This experience has been disappointing, and I may avoid shopping here in the future, unless absolutely necessary.

I purchased a battery in May, and it has already stopped working. How can I request a replacement or a refund? Original Notification Email from Amazon.ca: Subject: Your Amazon.ca order #[redacted]-[redacted] of 1 item has been shipped Hello Keith, Thank you for your purchase. We wanted to inform you that your order has been shipped and cannot be changed. If you need to return or manage your order, visit Your Orders on Amazon.ca. Scheduled delivery date: Sunday, June 6 Delivery address: Keith Saint John, New Brunswick Order total: CDN$ 62.99 Payment method: Mastercard Shipping carrier: INTELCOM Tracking number: INTLCMB[redacted]01 For returns, visit our Online Return Centre. Should you require further assistance, please contact Customer Service. We look forward to your next visit! Please refrain from replying to this email. View your invoice here.

I am experiencing a frustrating issue with Amazon.ca deliveries recently. In the past year, all my orders are being dropped off at a different house's front door, two floors above where I actually live. This has caused a lot of inconvenience as I have to either drive up the hill or climb 50 stairs to retrieve my parcels. I have contacted Amazon multiple times and provided clear instructions for delivery, but the problem persists. It's becoming a hassle for me and the person living upstairs who keeps bringing down my packages. I would appreciate any help on how to resolve this ongoing situation. Thank you.

This is my third complaint regarding the delivery issues at our apartment building. I have asked for my packages to be handed to someone rather than left by the door, as they often are. Sometimes, they are left in the lobby without proper delivery. Given the risk of theft, especially after the holiday season, I believe it is crucial for Amazon and Intelcom to make sure deliveries are made directly to a person inside the building. Despite someone being at home most of the time, yesterday three packages were left without a knock or buzz. Thankfully, my neighbor helped retrieve them. This ongoing problem must be addressed as we consider purchasing a laptop soon. If this occurs again, we will stop using Amazon altogether. I have spoken to Customer Service before, requesting personal delivery, but it seems the message hasn't reached the delivery staff.

I was looking to purchase a cellphone with enlarged text capability due to my weak eyesight. I came across the 'Samsung Galaxy Tab A' at a phone booth and thought it could be a suitable option, being similar in length to a standard cellphone but slightly wider. After browsing on Amazon.ca, I decided on the Galaxy Tab A lite and ordered the phone, case, and insurance as the website clearly stated 'phone' in the description. Upon receiving the package, I found it to be unusually heavy. The case fit width-wise in my cargo pants pocket but protruded significantly from the top. This means I may need to use a holster (if available) or alter the case to prevent the phone from slipping out or being stolen. I didn't need a large screen as I have a computer at home, and I mainly require the phone for calls and texts since my current flip phone has a tiny screen. Although I haven't opened the box yet, I am considering returning the items for a more compact phone. However, the kiosk no longer lists the 'Tab A', making it challenging to confirm if a suitable alternative is available. Feeling puzzled about my next steps.

I need assistance with my Amazon order placed on May 22, [redacted], under order number [redacted]-[redacted]. The item, a Vornado 6303DC Energy Smart Medium Air Circulator Fan with Variable Speed Control, was purchased through my wife's Amazon account. The credit card charge from AMZN Mktp CA*2R5AQ05N1 is associated with this transaction. Our ordeal began when the marketplace vendor, Ocean’s Wholesale, sent the wrong model, Vornado 633DC, which lacks a remote control and is cheaper than the one we ordered. After delays and issues obtaining a return shipping label that was not prepaid as promised, we finally returned the incorrect item using Canada Post. They initially refunded $[redacted], but our credit card was charged $[redacted].53. Additionally, they owe us $21.97 for return shipping that was their mistake. We provided them with all necessary documentation, including tracking information and proof of delivery. As it stands, we are still owed $67.50. Your prompt attention to this matter is appreciated. Sincerely, Neil Palmer

On August 20th, I placed order number [redacted]-[redacted]. Upon receiving the order, I attempted to connect a UniFi Video G3-Camera to my existing UniFi system (I have experience with 4 other Ubiquiti cameras). Unfortunately, this specific camera is not booting up. I have tried using a different Ethernet cable and connecting it to another UniFi switch, but have not had any success. I reached out to the seller last Monday for return authorization but have not received a response yet. Today, I submitted another request for a return. Since I will be away for a few weeks, I aim to send the item back this week to prevent any delays. Thank you for your assistance.

I previously had a Canadian Amazon account but encountered difficulties accessing it from a non-Canadian laptop. I now reside in Mexico and have created a new Amazon US account. My concern is that I had a Prime subscription on my Canadian account, and despite not being able to access it, payments have been ongoing. I would like to cancel the CAD Prime membership and stop the automatic payments. I hope to subscribe to Prime under my new US account. I appreciate any assistance you can provide. Gilles R. Email: [redacted] Phone: +52 [redacted]

In my recent order #[redacted]-[redacted] from August 12, where I received the Inkfirst Toner cartridge for the HP Laser printer [redacted] on August 17, I encountered an issue. The cartridge I received has two red plastic tabs that are blocking its insertion into the printer, unlike my old cartridge. I prefer to seek assistance from the manufacturer or seller rather than returning the product. The item is identified as Premium Toner Inkfirst IF-HPQ2612A. Could you kindly provide me with the contact information for the manufacturer or seller for me to reach out to them for technical assistance?