Amazon Canada Customer Service Issues

Hello, I'm writing to share my recent experience with an Amazon delivery. I was anticipating a shipment containing seven items, including a paper towel holder, a hairband, and five pieces of jewelry. However, upon receiving my order, I discovered that only three items had arrived, which were the paper towel holder, the hairband, and unexpected additions of a book and a pack of 18 small protein shakes that I never ordered due to my milk allergy. Unfortunately, the five pieces of jewelry were missing from the delivery, despite the tracking showing all items as delivered at 6:50 pm. Although I have previously had positive encounters with Amazon, this situation has caused me concern. I am considering cancelling all future orders and closing my account to avoid similar issues. I can be contacted at [redacted] or [redacted] to address this matter. I appreciate your assistance in resolving this discrepancy. Thank you, Rashin PS. I want to mention that I am satisfied with the paper towel holder and have already posted a positive review for it.

I am seeking help with a recent issue. I have encountered problems with several orders on Amazon due to a glitch connecting to my TD Visa card with an expiration date for next year. Despite verifying by the representative Sharlene and being compensated with $20 credit, the orders continue to be rejected. I reached out to Fatima, who promised to provide $10.67 to offset the first two orders. I have noticed that the issue lies with Amazon's system sending the wrong expiration date to TD Visa causing these rejections. I kindly request an investigation ticket be set up and for Fatima's pledge to be honored. I am feeling exhausted and frustrated by this ongoing problem. Please keep me updated via email regarding your investigation and any necessary corrections. Thank you.

I recently received an email notifying me of a refund for an order from DOgOm. Although I appreciate the quick response regarding the refund, the payment was issued to a credit card number that is no longer in use. Thank you, N.B.

I purchased two surveillance camera systems and ordered cables and a monitor. The cameras arrived on time; however, the order I placed with Order# [redacted]-[redacted] on May 15 has not been shipped yet. I have tried to cancel this order but have been unable to do so. When I check, it only shows "ORDER RECEIVED. We will email you when we have an estimated delivery date." I would appreciate it if you could either ship the products promptly or cancel the order so I can reorder them under "Prime." The cameras are useless to me without the pending order resolved. Additionally, there seems to be a discrepancy with the pricing. The cost I paid does not match the price of one 4-piece wire and one monitor.

I ordered an HP 65XL ink cartridge in early March [redacted]. The delivery on March 25, [redacted], was an empty, opened bubble envelope. A replacement was arranged by an agent on March 25, [redacted]. The second delivery on April 1, [redacted], went smoothly. Amazon sent an email on April 20, [redacted], requesting the return of the missing item. However, since the initial delivery contained only an empty envelope, I don't have the ink cartridge to return. My credit card was charged for the additional ink cartridge that never arrived. I am seeking guidance on how to secure a refund for the undelivered ink cartridge. Thank you.

I ordered an HP 65XL ink cartridge from Amazon.ca in early March. Unfortunately, the first delivery was an opened and empty bubble envelope I received on March 25, [redacted]. An agent arranged a replacement order on March 25, [redacted], and it arrived on April 1, [redacted]. On April 20, [redacted], I received an email from Amazon requesting the return of the original item. However, I did not receive an ink cartridge in the initial delivery, only the empty envelope. My credit card has been charged for an extra ink cartridge. I would like to know my options for receiving a credit from Amazon.ca.

I purchased an HP 65XL ink cartridge in early March [redacted]. The delivery I received on March 25, [redacted], was an opened and empty bubble envelope. A replacement order was placed by a representative on the same day and arrived on April 1, [redacted]. Recently, on April 20, [redacted], I received an email from Amazon requesting the return of an item for which they have already shipped a replacement. However, I am unsure which item they are referring to since I only received an empty envelope initially. Additionally, my credit card was charged for a second ink cartridge that I never received. I would like to know what options are available to obtain a refund for this double charge.

I believe I am a target of telephone fraud. This week, I have been getting calls claiming to be from Amazon Canada customer service. The recorded message insists my Amazon Prime membership is expiring, prompting me to press "1" to renew for a $39.95 fee. The phone number displayed is [redacted]. Upon investigation, it appears to be a cell phone from Powell River, BC. Upon checking my Prime account, I see it's not up for renewal until late August. As Amazon doesn't contact customers via cellphone, use automated messages, or request non-standard payments, I suspect this call is a scam. I have notified the Competition Bureau of Canada about this. Looking forward to your response.

Order # [redacted]-[redacted] I have engaged in numerous chat sessions regarding this order with Amazon, which they claim was damaged and undeliverable. Despite this, no one is willing to acknowledge a pricing error on the website. Amazon accepted my order and entered a contract to provide the item at the listed price, suggesting that the non-delivery may be related to this issue. During my last chat with Amazon last week, I was informed that a new unit would be sent to me free of charge to replace the undelivered item due to "damage - not deliverable." The message indicated I would receive it by the end of May. I am seeking clarification on the status of this replacement.

Subject: Action Required: Resolve Your PayPal Account Limitation Dear Customer, Your PayPal account under [redacted] is currently experiencing limitations due to recent unauthorized card activity. To secure your account, please take immediate action by completing necessary tasks upon logging into your PayPal account. During this time, certain features such as sending, receiving, and withdrawing money have been temporarily restricted to ensure the safety of your account. Once the required steps are taken, we will promptly review your account status. We value your cooperation and prompt attention to this matter. For further details, kindly access your PayPal account directly. Thank you for your understanding. Sincerely, PayPal Support

On April 26th, my Amazon.ca account was compromised, and the fraudulent use of my gift card balance ($60.02) for an unauthorized purchase (order #‎[redacted]-[redacted]) took place. Despite receiving a message from the "account-alert" department assuring me the balance would be restored within 2-3 days, more than a month has passed, and the funds have not been returned to my account. When engaging with Customer Service, they repeatedly mention that the issue will be resolved "soon" or "in a couple of days", but there has been no progress so far. Unfortunately, I have been unable to directly communicate with the "Account Specialist Team" in charge of handling this matter.

Hello, I am reaching out regarding my order number # [redacted]-[redacted]. The seller has notified me that the item is no longer available and has processed a refund. However, despite this update, the item still shows an expected arrival date of June 9 - July 2 on my Amazon.ca Orders page. Typically, Amazon updates this information promptly, but it has now been several days. My worry is that if I purchase a different duvet cover, the original one might still arrive, resulting in double payment. I also wanted to express my surprise at the lack of direct contact options with Amazon.ca. It is challenging to find a way to reach out for support directly on the website, which seems to be a common issue among Canadian customers as per my research. During the lockdown, Amazon has been our primary shopping option, and the inability to easily communicate with the company is frustrating. As restrictions ease, I plan to cancel my Amazon Prime membership and cease transactions with Amazon. I have initiated a petition on Change.org and lodged a complaint with the Better Business Bureau to address this unacceptable lack of contact information. I urge Amazon to implement better communication channels for customer support. I request that this feedback be forwarded to the relevant department. Warm regards, Andrea

I am experiencing an issue with my Amazon.ca account. The email associated with my account is [redacted] However, I am unable to sign in because it keeps redirecting me to the "2-step authentication" process. Unfortunately, I no longer have access to the phone number linked to the account for verification. I do not have an active phone number to update it with, and I did not receive an option to do so. I'm a member of Amazon Prime but have been unable to access my account for several months, which is quite frustrating. I need to regain access, but I have been unable to contact Amazon. I do not have a phone and don't have anyone nearby who would let me use theirs. It seems difficult for some to understand that not everyone can afford a cellphone or may simply dislike talking on the phone. I struggle with severe anxiety, including social anxiety.

I have attempted numerous times over many years to place orders on Amazon but I keep receiving emails labeling my account as fraudulent. Despite receiving a confirmation for an order placed on May 22, [redacted], I later got an alert email stating suspicious activity and canceling my order. Surprisingly, I was charged for one item from the canceled order. Despite multiple assurances of a refund and item pick-up, nothing has happened as of today, May 30. When I contacted customer service, I was informed they do not pick items up and my account was reactivated without access. A representative named Tatiana mentioned discussing further options on Wednesday but I have not heard back. I've even consulted with a lawyer; however, any assistance would be greatly appreciated.

Hello, I am seeking assistance from the A to Z warranty department. I am frustrated with Amazon's decision-making process because they resolved my case hastily without reviewing all the relevant information. Despite the seller's promise of a partial refund in May [redacted], I haven't received any updates. While I initially requested a return, I wanted to explore the option of a partial refund, which the seller failed to address since May. Reviewing our communication will highlight the seller's lack of cooperation. I believe I am entitled to Amazon's A to Z warranty, and I request a prompt response to address this ongoing issue. I appreciate your swift attention to this matter. Thank you.

I'm experiencing an issue with an Amazon Seller, Main Mall. They have falsely claimed a failed delivery and are pressuring me to accept a new delivery date. The item's price is actually $50 cheaper with another Marketplace seller claiming to have it in stock. Main Mall is alleging that the carrier damaged the goods, using this as an excuse. However, they failed to inform me until I inquired about tracking. Now, after waiting for over a month, they want me to wait another 10 days for a replacement order at the same price which is $50 more than the replacement item in my basket, scheduled to arrive in 4 days (June 10th). I'm seeking advice on whether to proceed with checkout. Thank you.

I am Andrew White. I purchased Bluetooth waterproof earphones for $19.99 CAD, debited from my TD account. The product is now sold out, making the refund process seem complicated. All I want is a pair of Bluetooth earphones for the paid price. Could you kindly exchange the sold-out pair for any available Bluetooth earphones at the same price? This would greatly satisfy me. You can reach me at [redacted] or [redacted] The purchase was made on Friday, June 4th, [redacted]. Thank you.

It has been approximately a month since I made purchases at Amazon, but I have not received any of the items. I spoke to a man who informed me that my account, which I had two of, was closed. Consequently, I have been unknowingly paying for two Prime accounts. I am hesitant to renew Amazon Prime once more due to this issue. Despite trying to reopen my account, my information is missing, and the agent refused to update my email or phone number. I am frustrated that I have not received any of the items I paid for. I spent around $[redacted] using three different cards: my CIBC card, Mastercard, and BMO card. Despite the multiple cards, none of my orders have been fulfilled. The agent assured me that my items were on their way before closing my accounts, leaving me feeling angry and disappointed with this situation.

Order No. [redacted]-[redacted]: I returned this order to the seller with their and Amazon's approval. To ensure timely return, I proceeded without waiting for Amazon's return code and covered the return expenses myself. Even though my Prime membership covers return costs, I paid them upfront. I've requested reimbursement for the return fees I paid instead of Amazon. I did receive the return code from Amazon a few hours after sending the package. I kindly ask for the refund and have included a copy of my Canada Post receipt in an email I sent you. Thank you for addressing my concerns promptly with the seller and Amazon.

I placed order #[redacted]-[redacted] on May 20th and received an undeliverable notification on May 21. Despite the $50.84 being deducted from my account, I never received a refund. After a live chat with Amazon, I learned that this order was on my Amazon.com account, while another item ordered simultaneously was on my Amazon.ca account. How can I ensure I receive my refund?