Alibaba Customer Service Issues

It seems that the supplier or salesperson is not being transparent. While in Africa, I have been facing challenges with misleading information, misuse of well-known brand names, and a lack of resolution from Alibaba's dispute team despite multiple submissions. This has been a frustrating and drawn-out process with no satisfactory outcome. The supplier's lack of accountability and the dispute team's indifferent approach have left me feeling exhausted and disillusioned.

Good evening, I placed an order for a cellphone on June 14th with Alibaba, and it was supposed to arrive between 13 to 17 days. The package was sent on June 16th, and on July 1st, the package was with the mail carrier. By 3 pm, there was an issue with the delivery. I contacted 4-72 via chat, and they mentioned a logistical problem, ensuring it would be resolved during the week. However, to date, there hasn't been any update from 4-72 or Alibaba. Additionally, Alibaba mentions the option to claim for a late delivery if it surpasses the specified date.

Hello. The delivery company TSM has been holding my packages for over 2 months. Despite my numerous complaints to their service, I have not received any response to date. They are not delivering to customers. AliExpress refuses to refund because the tracking shows it is in a local center, which is completely false. The company is actually located 375km away from Toulon. I don't know what to do anymore. Please help me retrieve my packages. Regards.

On May 14, [redacted], I placed an order for a language translator on AliExpress with order number [redacted][redacted] from CN Digital Lectronic Store. The delivery time was not met and was postponed, the seller did not provide the complete delivery address, resulting in the package being returned. A written promise of a refund was also disregarded. When I inquire about it, they either stay silent or respond with "okay, my friend." This abuse of trust is unacceptable; the seller seems to be taking advantage of AliExpress customers. Customer protection is not being upheld. I am seeking information on how to block this seller who is using Google to deceive buyers. Sincerely.

I made a $[redacted] payment via Zelle from my Truist bank account to Meredith Craft at Wells Fargo, with Jojo Untalan providing the information. Jojo claims to not have received the payment, even though my bank confirmed the transfer was successful. Despite this, Jojo has not shipped the QSC TouchMix 30 Pro 32-Channel Compact Digital Mixer or refunded the money. My bank's internal investigation verified the payment but requires Jojo's bank statement to proceed further due to Truist Bank policies. I am seeking assistance on the next steps to resolve this issue. I can provide screenshots of the conversations from the Alibaba website for reference. Thank you, D.M. [redacted]

Hello, I placed an order on Alibaba, but I received my products with many errors and defects. The sales representative refuses to refund me and instead offers a credit for a future order. I am hesitant to continue ordering from their company as both my previous orders were problematic. These errors are causing me to lose a significant amount of money.

Dear GetHuman Team, I purchased [redacted] paper boxes from Yiwu In Pack Co., Ltd. through Alibaba, and unfortunately, they arrived with dark glue stains and were of inferior quality. After contacting the company and sending photos, they acknowledged the issue and blamed a new worker for the problem. They asked me to provide videos of all the boxes for a refund, which was a time-consuming task but necessary. Upon sending the videos, they claimed it was mold due to incorrect storage on my part, despite the initial admission of the problem based on the photos I provided. They are now ignoring my messages, creating a frustrating situation as the timeframe for complaints or reviews on Alibaba has passed. I am hopeful to receive assistance in getting a refund for the faulty items. Best regards, L.

Hello, I am interested in purchasing a car through your website Alibaba. I have contacted the seller who is suggesting payment via Swift transfer, but it's too long for him due to his bank being in the United Arab Emirates and mine in France. He then proposed a MoneyGram transfer. I am hesitant and prefer to use my credit card on Alibaba's site, but the seller says it's not possible. Do you think I should proceed with the MoneyGram transfer without any concerns? Thank you for your assistance.

I purchased several products totaling 93 euros, which were debited from my bank by AliExpress. However, I haven't received any email confirmation or found any trace of my order on the website. I am confused because my new address is correctly saved on the site. Please help me with this issue. You can contact me at [redacted] I need these products but I am hesitant to place any more orders. Please investigate what happened. I have proof of payment, of course.

I purchased two LiFePO4 batteries from Comleds on 04/18/[redacted] through Alibaba. My contact person, initially Mia Zhang, was later replaced by Armelle Hou, who informed me on July 11, [redacted] that the items were no longer available. A refund was promised but has not been received as of 08/14/[redacted], despite numerous excuses. I opened a dispute with Alibaba on 08/09/[redacted], but I'm struggling to provide the necessary documents. Can anyone offer assistance with this issue?

Hello, I placed order [redacted][redacted] on your website on July 23rd at 10:42. I received it in early August. It is a repair kit for an Alto saxophone. Unfortunately, the springs are too small for my Alto saxophone. I requested a return to the seller. The seller asked for a video showing the issue on YouTube. I made the video and tried to send the link, but the site keeps rejecting it. I am willing to do what the seller asks, but I need a solution! I keep receiving the message stating that it contains inappropriate content, which prevents me from sending the link. I have also tried to send it via email without success. Regards

I purchased 3 zero-turn mowers, but the company sent me 5 by mistake. They contacted me to discuss the extra mowers and asked for money for insurance while shipping. After some back and forth, they said they would cover the insurance but needed funds for import fees. I complied and sent $[redacted], then they requested an additional $[redacted] for unspecified reasons. Now, I've spent over $[redacted], and the mowers are stuck in California. I'm unsure if this company is legitimate or a scam.

My password was compromised, and someone used my card to purchase a $[redacted] smartphone. They attempted to change the email on my account, but I intervened, requested a refund for the smartphone, and updated my password. However, today they managed to change the email on my account and locked me out. I have already blocked my Visa card, but I am concerned the refund might be jeopardized if they cancel it to keep the phone. Regaining access to my account is my priority.

For over 4 weeks, I have been receiving a link asking for a payment of [redacted]€ for a supposed purchase I have not made. I blocked the phone number that messaged me and didn't open the link. After two days, I couldn't access my Alibaba.com account. Although I managed to log in again after two days, I noticed that they changed my email address on my profile, which I couldn't correct. Since then, I have been unable to access my account. Please contact me at [redacted] to address my concerns, as I believe my Aminata.com account has been hacked.

I am reaching out regarding a fraudulent transaction made in your shop on August 27th using my stolen credit card information. A total of €2,[redacted] was wrongly spent, and I have reported this incident to the police and informed my bank. The credit card in question, ending in [redacted] under the name of Rebecca Weinert, has been blocked. I am now seeking information about the unauthorized purchase and requesting for the transaction to be cancelled.

I placed an order for napkins from China on August 29th and made a 30% advance payment. The order number is [redacted][redacted]2. The company is Wego Paper Co., Ltd. I received a message stating that the payment was canceled due to changes made by the manufacturer. How can I get my payment refunded? The buyer is expected to approve or reject the revised contract. The supplier has altered the contract. Please view your contract and either reject or accept the changes. Ensure that the amount covered by the Trade Assurance matches the amount agreed upon with the supplier. If there is any discrepancy, please contact the supplier to make adjustments.

Transaction Number: [redacted][redacted]2 My payment on August 29, [redacted], was declined. I received a notification stating that the manufacturer, Wego Paper Co., Ltd., canceled due to contract changes, but the refund is pending. Alibaba.com The supplier modified the agreement. Please review and accept or decline the changes in the agreement. Ensure that the Trade Assurance amount matches the discussed sum with the supplier. If there are any discrepancies, reach out to the supplier for resolution.

Hello, I placed an order in August [redacted] for [redacted] small presentation boxes, totaling [redacted],83 €. Despite receiving sample boxes and videos, the actual boxes never arrived. The company blamed delays on the pandemic but kept promising to send the goods. However, after weeks of waiting and unfulfilled promises, I am requesting a refund. Order Number: [redacted][redacted]2 Our company is Estrich Müller GmbH & Co KG. Email: [redacted] Regards, René Druckenbrod

Hello, I am experiencing ongoing issues with obtaining my payments back from the company manager, Mr. Jie Qin of Hebei Huicang Technology Co., Ltd. Despite our discussions, the situation remains unresolved, and I am now seeking advice on potential next steps, including legal action if necessary. To provide context, I initiated contact with the company through Alibaba to purchase 48 Photovoltaic panels of the Jinko Tiger Neo N-Type 54HL4-B - [redacted] Wp. After making an initial payment of 2.[redacted],47 €, a dispute arose regarding Alibaba insurance for the subsequent installment. Following negotiations with Mr. Qin, we agreed to increase the panel quantity to 72 and I made a final payment of 4.[redacted],77 €, totaling [redacted],24 €. Despite inquiries about shipping dates in May and July [redacted], I did not receive clear information or shipping documents, leading me to believe the goods were not shipped as claimed. Due to these delays, I sourced panels locally to proceed with my project. Additionally, I am puzzled by the company's unregistered status on Alibaba and suspect fraudulent behavior. I have attached relevant documents for reference, including orders, invoices, payment records, and communication logs with company representatives. Your assistance in recovering my funds would be greatly appreciated. Thank you, Hans-Rainer Quaas

Good evening, my name is Stephanie Perry. I recently placed an order with Shop [redacted] for a 4/[redacted] degree wheel that cost $82.10. Despite tracking information indicated delivery, I did not receive the item at my home. The seller agreed to resend the order, but I have not received any further updates or tracking information. I rely on these items for my small business, and I strive to resolve this situation promptly. I have contacted FedEx and the Postal service, but no evidence shows the delivery reached me. I am hopeful for a resolution as I have had positive experiences with Alibaba in the past. The order number is [redacted] and tracking number is 8[redacted]-[redacted]0. Your assistance in locating the order or facilitating a refund is greatly appreciated. Thank you for your help. Stephanie Perry