Alibaba Customer FAQ

If you have been the victim of a fraudulent charge on your credit card, you should immediately contact customer support for Alibaba.com....

If you sell almost any kind of product that people all over the world might want, you may want to get your product listed for sale...

The duration for product listings to appear on Alibaba varies depending on the type of listing. Basic product listings are generally...

Alibaba accepts a variety of payment methods to accommodate its global consumer base. These methods include credit cards (Visa, Mastercard,...

Alibaba's refund policy permits buyers to request a refund if the received product(s) do not match the seller's description or if they...

The main difference between Alibaba and AliExpress lies in their target audiences and business models. Alibaba is a leading B2B (business-to-business) On the other hand, AliExpress is a B2C (business-to-consumer) platform designed for individual consumers to buy products in smaller quantities at retail prices. It allows customers to purchase a wide variety of goods directly from manufacturers and small businesses. AliExpress is globally recognized, particularly among bargain shoppers seeking affordable products from various categories like clothing, electronics, home decor, and more. In summary, Alibaba focuses on facilitating business transactions and bulk orders, while AliExpress caters to individual consumers looking for retail purchases and cost-effective deals....

No, Alibaba does not allow the selling of used products on their platform. Alibaba's policy states that only new and original products...

Alibaba has a strict policy against counterfeit products. As a leading global e-commerce platform, they adhere to stringent measures...

Yes, negotiation of prices is possible with sellers on Alibaba. As an online marketplace connecting buyers and sellers, Alibaba encourages...