Alibaba Customer Service Issues

Dear Forum Members, I am Aydinol Cetin, seeking assistance regarding my experience with Bonnie Liao and Alice Liao in a shipping transaction. Despite starting as two separate individuals, it seems they are the same person. Initially quoted $[redacted] for shipping, the final amount requested was exaggerated to $[redacted] after weighing my goods. Refusing to pay the inflated amount, I now face additional fees such as storage, loading, unloading, and documentation, totaling $[redacted].2. Communication has become difficult, and there is a lack of transparency regarding storage policies. I am reaching out for advice on how to proceed in this situation as I feel trapped. Any guidance would be greatly appreciated. Thank you, Aydinol C.

My vanilla gift card number was used without my authorization to purchase Alibaba Group products, totaling $[redacted]. I seek a refund for this stolen amount. If unable to transfer the funds back to the card, kindly send the refund to my address at [redacted] South Rhodes Ave, Chicago, Illinois [redacted]. To ascertain the recipient of the stolen funds, you can contact Vanilla Gift Card with the card number provided, and they will disclose my information. My name is Sammy Allen. I urge for the individual responsible for this theft to be held accountable to prevent further occurrences. It is essential to remember that all actions, whether good or evil, will be judged in the end.

I need assistance urgently. My name is Aydinol Cetin. I need help regarding my dealings with Bonnie Liao from SUDUDA Changsha Speed Da Import And Export Co., Lt and Alice Liao from Crown Logistics. Even though they are using different names, it seems to be the same person trying to deceive me. Initially, I was quoted $[redacted] for shipping, but after weighing my goods, they demanded $[redacted], which I refused. Now, they are holding my goods hostage and asking for additional fees like storage, loading, unloading, documentation, and pick-up fees totaling $[redacted].2. I have been unable to reach them, and they did not disclose the storage details beforehand. They insisted on payment outside of Alibaba, raising red flags. I feel trapped and need guidance on how to handle this situation. Your help is greatly appreciated.

I encountered a problem with my recent order. I purchased an MSI laptop from the seller Trecy Jairus on their website a month ago for [redacted] euros. Although I sent a screenshot of the payment to the seller, I have not received the laptop. After contacting the seller, they informed me that they couldn't send one laptop and requested an additional payment of [redacted] euros for two laptops. As a refugee from Ukraine, currently in Strasbourg under the protection of the European Union, I am unable to make the extra payment. I borrowed the initial [redacted] euros and do not require two laptops. When I asked for a refund, the seller declined. I am seeking assistance in either receiving the laptop I ordered or obtaining a refund. Your help would be greatly appreciated.

I need assistance regarding an order issue with Alibaba. I have dealt with two people, Bonnie Liao from SUDUDA Changsha Speed Da Import And Export Co., Ltd., and Alice Liao from Crown Logistics, who I later realized are the same person. She initially quoted $[redacted] for shipping, but after weighing the goods, she demanded $[redacted], significantly more than agreed. When I refused, she charged storage fees, loading/unloading fees, and others totaling $[redacted].2. She also insisted on payment outside Alibaba, raising suspicions. I have faced difficulties in communication and unethical practices, feeling trapped by this situation. Despite raising the issue, they disregarded my complaints and continue to hold my goods. I urge Alibaba to implement better regulations to protect customers from such deceptive practices, enhancing trust and accountability on the platform. I request your intervention in resolving this matter promptly. Thank you for your assistance. - Aydinol C.

Dear Customer Service, I recently received a call from Alibaba customer service in Singapore and from someone representing Accounts in Hong Kong. They mentioned that in April [redacted], Alibaba engaged in an activity with a supplier in Kuala Lumpur, Malaysia, and I supposedly won the 2nd prize. They asked for my full name and account information for bank approval to transfer the prize money. I am concerned about the recent increase in spam messages and would like Alibaba to verify if this is a legitimate communication or just another spam attempt. I am unsure why I received this call as I did not initiate any contact with customer service and only found this information online. I would greatly appreciate an urgent response regarding this matter. Thank you, C. W. Fuan

Hello, I recently purchased a sex doll from Foxlove Electronic Technology Co Ltd with Order number [redacted][redacted]9 on 01/05/[redacted] at 12:31. After paying $[redacted], I was informed the doll was out of stock and did not receive a tracking number as promised. I requested a refund due to the delay, but the seller has not cooperated. I used the Alibaba portal for the refund, but have yet to receive my money back. I would appreciate your assistance in refunding the amount. Thank you, C. Jenni

Dear Alibaba Team, I apologize for any language issues. I am sharing my experience in Bahasa Indonesia first, which you can translate. Initially, my husband was contacted via WhatsApp by someone named ERIN WONG, who claimed to be the Senior Operations Director at Alibaba. (Profile attached). We were offered to set up a KAKA shop, supposedly an Alibaba subsidiary, by Erin Wong, the Senior Operations Director. Initially, we were asked to install it for a free online store, but later instructed to upload products from a distributor. After receiving orders, we had to transfer money to KAKA's account. The agreement was that the money would be refunded after 3-5 days with a profit of 5-10%. As orders increased daily, we kept spending money on the items until we ran out, and Erin lent us money to reduce the orders transferred to KAKA's account. In the end, around 30 million of our money sent to KAKA disappeared before the orders reached zero. Is this system really part of KAKA Shop Mall (app attached) claiming to be an Alibaba subsidiary? We seek clarification. Does someone named ERIN WONG exist at Alibaba? Please provide information urgently, as this will greatly assist me. Thank you. Best regards, Hanny

I discovered unauthorized charges totaling $[redacted] made to my Vanilla Gift Debit Mastercard for purchases on Alibaba. I reported the card as stolen on April 4, [redacted], but despite my efforts through voicemail and text, I received no response. Vanilla Card Company allowed the transaction to go through, claiming they couldn't stop it and advised me to contact Alibaba. Unfortunately, reaching Alibaba for assistance has proven futile due to their poor customer service and unreachable phone numbers. It's frustrating that they operate this way, prioritizing profits over resolving issues. As I continue trying to recover my funds, I am disheartened by this entire experience and hope for a resolution soon.

Hello, I made a purchase on your site ALIEXPRESS on January 14, [redacted], for a Junsun V1 Pro Car Radio specific for Opel Mokka [redacted] - [redacted]. The order number is #[redacted] for a total of [redacted].74€. I received the package promptly but delayed installing the product until Friday, April 28th. To my dismay, I found no installation instructions included. Despite searching the ALIEXPRESS and JUNSUN websites, I could not locate comprehensive assembly guidance. I enlisted a friend for help, and after a full day's effort, we managed to fit the radio into my car. However, my vehicle's steering wheel controls are dysfunctional, a key feature I anticipated per your website's description. I kindly request ALIEXPRESS and JUNSUN to provide me with an installation manual in French or English for my Opel Mokka. I seek clear instructions for electrical connections and steering wheel compatibility with the car radio. If unable to fulfill this request, I ask for a 30% refund of 65.62€ as a fair resolution. I prioritize receiving the necessary assembly instructions over a monetary concession. Thank you for addressing my concerns promptly. Michel C.

I am facing issues with a supplier named "saelar" as they used misleading tactics to push me into purchasing a counterfeit phone under the famous brand name Samsung. Despite my reluctance, I proceeded with the payment and received a poor quality counterfeit phone a month later. Unfortunately, without trade assurance, I had to file an offline dispute four times over the span of six months, escalating it three times. Despite multiple attempts to contact the seller, they showed no interest in resolving the matter. Even with Alibaba's dispute team involvement, the issue remains unresolved due to the lack of trade assurance. After a six-month ordeal, the case has been closed without a resolution.

I submitted my case to the offline dispute team almost six months ago. My case has been closed three times in the last 6 months for various reasons. Recently, it was closed because of the lack of trade assurance. I find it puzzling because this reason was not an issue initially when I first submitted my case. After each closure, I received different emails, some indicating everything was fine, and others stating there was an issue with trade assurance. The inconsistency is confusing, especially since I rely on online purchases and do not have the opportunity to inspect items firsthand. Despite requesting a sample before payment, the seller did not comply. They only showed interest once the payment was made through Western Union. The phone I eventually received did not meet my expectations. I have been trying to reach Aramex customer service for assistance, but the responses have been inconsistent over the last six months, with multiple reasons given for the closure.

No Guest: [redacted]44 Urgent: I need to pay the balance for my order. Yes or no. Hello, I purchased tool sets for $[redacted] and $50 for delivery. Initially supposed to be delivered to Senegal, at the last minute, I was told that customs were asking for $[redacted]. I requested for it to be sent to France instead. Then, I bought a used car for $[redacted] with transportation. I paid half, but since I am having issues with the first seller who is no longer responding, I want to verify if the company I paid €[redacted] to, which is half of the total amount for both orders, has a record of being involved in any fraudulent activities. Please let me know if you need more information.

For days now, I have been in contact with a supplier, YL Metal, also known as Taizhou Yuling Metal Products. Their address is in the industrial park of Dainan Town and was found on Alibaba. After lengthy negotiations, I finally received a quote with their company's bank account details. I decided to place an order totaling €[redacted]. After completing the order alongside others on the website, I received notifications for all payments except for the one to YL Metal. This morning, I messaged my contact, Lisa Zhang, suggesting the use of "Trade Assurance" on Alibaba for secure payments. Her response was concerning, mentioning an additional $[redacted] fee for using my address on Alibaba. Is it normal for Alibaba not to be aware of this transaction? I am feeling uneasy. Can someone please confirm if this is a reputable company? Sincerely, Rodrigues.

Order Number: [redacted][redacted]3 Hello, I am reaching out regarding my order for the Inverter Sun2000 that I received in January. Prior to purchasing, I inquired with the salesperson about the compatibility of the inverter with the German grid and if it adhered to the VDE Standard. I was assured that it was suitable for the German grid by the seller. However, upon installation, I discovered that the VDE Standard was not included. Huawei mentioned that they are unable to assist as it is a Chinese inverter. Consequently, I am unable to use the inverter without the necessary VDE approval. The seller has been uncooperative in resolving this issue. I would like to either return the inverter or exchange it for a compliant one. I would appreciate any assistance you can provide. Thank you, Alex

Hello, I purchased an item on Alibaba Shoes, and the seller issued an invoice for the goods. Unfortunately, the invoice had many errors, such as discrepancies in the description, weight, and material. The item was seized by customs and sent back to the seller. Although initially, I requested the seller to correct the mistakes and resend the goods instead of a refund, after four months, I no longer want the items and would like a refund instead. The amount at stake is over a thousand dollars. Please assist me in resolving this issue. Thank you.

My name is Deml Markus, and I suspect I have been cheated. The company involved is Shenzhen Hengyu Technology Co. Ltd., and the seller's name is Isabella Wen. In April, I paid over 26,[redacted] euros for [redacted] solar modules. She sent me the offer through Alibaba shop, and I paid with WISE. Now, she refuses to provide me with the tracking information for the shipment of the goods and the stamped contract. Please help me!

I received a quote from the seller Isabella Wen at Shenzhen Hengyu Technology Co. Ltd for [redacted] Trina Solar Vertex S [redacted] Watt solar modules. The total amount to pay for these modules is €26,[redacted]. I made the payment to the provided account in April. However, I have yet to receive a signed purchase contract for the transaction. While she claims the goods have been shipped, she refuses to provide me with tracking information. I suspect I have been deceived, and the items may have never been dispatched. Kindly assist me with this issue. Thank you.

When I decided to purchase a mobile phone on Alibaba, I chose the platform confidently. However, once I contacted the supplier for more information on the product, things took a turn. The supplier used pressure tactics to force me into making payment by providing inaccurate details about the phone, even falsely claiming to use a well-known brand name. Despite my trust in Alibaba, I proceeded with the payment. To my disappointment, I received a poor quality copy of the mobile phone. Attempts to reach the supplier proved futile, and raising a dispute offline only led to a prolonged process with unhelpful outcomes. Over the last seven months, I have faced numerous obstacles and received conflicting decisions from the dispute team. Despite my patience, I haven't found a resolution and feel let down by the lack of support or solution in this matter from Alibaba Group.

I purchased a laptop from DERE GLOBAL STORE with order number [redacted][redacted] on March 30, [redacted], for [redacted].11 euros. This laptop is defective. I have sent over 40 emails to this dishonest seller, everything is malfunctioning. I want the seller to either immediately send me a similar laptop today or refund my purchase and I will return their junk. This laptop does not charge, has loose connections, USB connection issues, camera and numeric pad malfunctions. I will file a complaint with the Public Prosecutor of France and the Digital Mediator. I demand a refund and to return this laptop. The seller wants me to send it to Spain for repairs at my expense, an indefinite time frame he mentions. I believe I am not the only victim. I have been fighting for 3 months with repetitive emails to the seller, it's a scandal. I want a refund, I will never buy anything from this site again. Additionally, I insist on receiving the warranty. I urgently need a functioning laptop for work. If I don't hear back within 2 days, my daughter's lawyer friends from Paris will seek substantial damages for income loss due to a faulty laptop and a dishonest seller. It's up to you to respond promptly. Regards.