Alibaba Customer Service Issues

Здравствуйте. Я не могу зайти на свою учетную запись на Алибаба. Кажется, моя учетная запись была временно заблокирована из-за необычной активности. Может быть, я пытался войти с другого устройства. Могли бы Вы помочь мне выйти из этой ситуации? Если есть какие-либо проверочные данные, которые мне нужно предоставить, пожалуйста, дайте мне знать. Спасибо.

Thank you for providing me with the form to submit my complaint about the fraud I experienced on the site. My name is W.B., from the Democratic Republic of the Congo. I have an account on Alibaba where I usually contact suppliers and make purchases without any issues. Unfortunately, I recently contacted a supplier selling Toyota buses on Alibaba, and it turned out to be a scam. All the details can be found on my Alibaba account. Please help identify this account for investigation, as we have fallen victim to this scammer using Alibaba to deceive customers.

Hello! We reached out to a factory on Alibaba, placed an order, and unfortunately, the quality of the products received was very poor. We have photo and video evidence to support our claim. The factory seems to operate illegally, and the working conditions are terrible for the employees. The company is now refusing to refund our deposit, claiming that the quality is acceptable, which we disagree with. We want to file a complaint to prevent other buyers from having a similar negative experience with this factory on your platform. It's crucial to ensure that such practices are not tolerated, and the company in question is held accountable.

I am unable to receive the goods as an individual because the Supplier sent them as samples instead of for personal use. Since I'm required to clear this product as a legal entity (company), I am unable to do so. I kindly request a refund for the product since there is no way for me to receive it. The responsibility for the delivery lies solely with the Supplier who chooses the transport method. The issues with the goods not being correctly registered in the invoice have caused me inconvenience. The discrepancy in the product name on the website versus the invoice has led to difficulties with the transport company. I want to emphasize that I did not make any errors in my details as a Buyer on Alibaba where I am listed as Anastasia. The mistakes made by the Supplier in sending the goods have made it impossible for me to collect them.

Уважаемые господа, Не могу войти в свой аккаунт на АЛИБАБА. kra****[redacted] Вчера общался с продавцами, а сегодня не проходит проверка. Помогите! Замечена необычная активность на вашей учетной записи. Это может быть из-за попыток входа с другого устройства. Для безопасности ваш аккаунт временно заблокирован. Для восстановления доступа, пожалуйста, заполните проверочные данные ниже. Если возникают проблемы, пожалуйста, свяжитесь со службой поддержки.

Order No [redacted] for Robert Shafie. Upon receiving your trade assurance purchase contract, I noticed my name was incorrect. I am Robert Shafie, not Robert Abdallah Shafie. Kindly update your records to reflect my correct name for future transactions. Your system mistakenly enrolled me with the wrong name. To prevent any confusion, please rectify this error and confirm the correction via email. Once this is done, I will proceed with the payment. Thank you. Regards, Robert Shafie.

Order No [redacted][redacted]6 for Robert Shafie. Upon receiving the trade Assurance purchase contract, I noticed that my name is incorrect. It should be Robert Shafie, not Robert Abdallah Shafie. Kindly update your records accordingly for future transactions. The system prompted me to use the wrong name during enrollment. To prevent any confusion, I request that my name be corrected to Robert Shafie. Please confirm this change via email so I can proceed with the payment. Thank you, Robert Shafie.

Hello! I have been in contact with a company in China called Chinese Famous Brand Excavator Earth-Moving+Machinery Low Price, through Alibaba, regarding the purchase of an excavator. The company, represented by Mr. Colter Le, processed a deposit of [redacted].95 Euros through Alipay and PayPal without my consent. I am unsure how he obtained my banking details. They promised to refund the money, but after 4 weeks, I have not received it. Please assist me in retrieving my funds. Thank you.

I'm having trouble making a payment. When I enter my credit card details, the system connects to the bank, starts processing the payment, but then shows a blank screen with a backward arrow labeled "cruise SPI - Set up." After that, nothing happens - I don't get any confirmation of payment or a receipt. The seller didn't receive the payment, so it seems it didn't go through. I've attempted this three times, and each time ends the same way. This situation is quite frustrating, and I could use some assistance.

I recently purchased an expensive item from Taobao, a Vitamix blender called “The Quiet One,” which is over 12,[redacted] yuan. The blender is defective, and I have provided the seller with a picture and video as evidence. Despite my efforts, the seller has been uncooperative and has refused to issue a refund authorization. I have contacted Vitamix customer support in the United States, but have not received a response yet. I have also opened a dispute with Wells Fargo, the credit card company that facilitated the payment through Alipay. I am reaching out for assistance as Taobao guarantees refunds for defective items when sellers do not cooperate, yet the process has been prolonged, and I need urgent help to resolve this issue. Thank you.

Hello, I bought a wig for chemotherapy from AliExpress. The wig was not as pictured (color, type of wig was supposed to be glueless). I requested a refund. The seller, Silkwave official store, offered me a return label, but asked me to change my complaint. They kept me waiting for a month and a half, then said I must pay for the return shipping (around 30 euros). I also found out positive reviews are bought (5 stars for 10 euros). This seller lies about the product, reviews, and resolving issues, just to stall and make me keep the wig and keep my money. AliExpress, whom I contacted multiple times, does nothing and tells me to negotiate with the seller (basically with a scammer). I have kept all communications and evidence of what I have just described.

Hello, I purchased a wig for chemotherapy reasons on AliExpress. The wig did not match the product photo (color, type of wig supposed to be glue-less). I requested a refund. The seller, Silkwave official store, offered a return label but asked me to modify my claim. They then made me wait for 1.5 months and finally said I would need to pay for the return shipping (around 30 euros based on my research) for a refund. I also found out that the positive reviews were bought (5 stars for 10 euros). The seller deceived me from the start. The seller lied about the product, reviews, and resolution of the issue, only buying time to make me keep the wig and give them my money. AliExpress, contacted multiple times, does nothing and asks me to negotiate with the seller (basically a scammer). I have kept all exchanges and evidence of what I described. I want a refund without additional costs.

Concernant le site AliExpress, je rencontre des difficultés pour les contacter car les adresses fournies semblent inexistantes. Je suis Monique DOTREMONT résidant au 5 chemin de Coulomme - [redacted] SAUVETERRE DE BEARN- France. Mon adresse mail associée à mon compte est [redacted] et à l'origine [redacted] J'ai effectué une commande numéro [redacted] [redacted] [redacted] le 23 courant pour un montant de 74,59 €. Cependant, je ne parviens pas à retrouver ma commande ni son suivi sur mon compte AliExpress, malgré le paiement effectué. J'ai tenté de résoudre le problème via le chat en ligne avec EVA, mais sans succès malgré les manipulations. J'aimerais que vous analysiez et résolviez ce problème, et que vous m'envoyiez une copie de ma commande par mail, comme convenu pour une livraison entre le 9 et le 10 octobre. Je suis déçue de la gestion technique actuelle et j'espère que les vêtements commandés me satisferont. Je vous prie de bien vouloir prendre en compte ma réclamation et de me tenir informée de la suite. Cordialement, Monique DOTREMONT

Dear Sir, this is Elaine. I am glad to hear from you on Alibaba. We use Stoll knitting machines. Please let me know the model and gauge number you require, so I can offer you the best price as soon as possible. Thank you. My WhatsApp is [redacted][redacted] (WeChat). Hope to build a long-term business relationship with you. Best regards, YanLiNi. Good afternoon, a seller on your site is deceiving customers by requesting advance payments off-site and then disappearing. Please take action to block this seller.

I recently received a kitchen order with incorrect dimensions and multiple damaged pieces. The company agreed to remake it but wants to charge me half the cost. After sending another deposit, the manager informed me that the kitchen is ready to ship, but the shipping fees have increased significantly. It has been an ongoing issue since February, and I have not received any updates. Manager Jim from Dechaab International has not been responsive to my messages. I am feeling frustrated as I have been without a kitchen for over a year and have already paid over $8,[redacted].00.

I placed an order with order number [redacted][redacted]1 and paid for express shipping. It has been over a month now, and the supplier Beijing SHHB Technology Co., Ltd. and their agent have not provided us with tracking information for the merchandise. We are frequent buyers on your site as Platinum customers, and this has never happened to us before. They keep asking us to wait, but we are getting tired of the same response. Can you please assist us? Thank you.

Hello, I placed an order on 18/09/[redacted] on the Aliexpress website for 8 square seat cushions in gray with dimensions of 40x40cm. However, to date, I have not received anything, but my account was debited an amount of 21.68 € by Aliexpress Luxembourg. I tried to contact the seller, but they are asking for the order number, which I cannot provide because this order does not appear in my Aliexpress account, and I am not even sure if I contacted the correct seller. How should I proceed to either have my order fulfilled or receive a refund? Looking forward to a positive response. Best regards.

I recently bought a [redacted] Caterpillar [redacted] backhoe from Hebei Jupai Import and Export Trade Co. Ltd on Alibaba.com. My salesperson was Danny Li. I paid in full and the container was shipped. Upon opening the container last week, I was surprised to find a Chinese brand backhoe instead of the Caterpillar [redacted]. When I questioned Danny Li, he mentioned speaking to his boss, Jack B. Unfortunately, after reaching out to Jack B for assistance, he directed me to contact the freight forwarder and factory. I feel frustrated with the runaround I am experiencing. It's disheartening that despite using Alibaba, incidents like these can occur. Many companies on Alibaba don't utilize the trade assurance feature. I would appreciate any guidance or support in resolving this issue.

Hello, I would like to file a complaint against the seller TPXINXIH and the inaction of AliExpress. In May [redacted], I purchased a car multimedia device for a Range Rover Evoque on AliExpress. After a year, I started experiencing issues with the device such as the Bluetooth hands-free feature not working, volume control on the steering wheel and factory head unit not functioning, and the device activation disappearing. The device is still under warranty, but the seller is unresponsive and AliExpress advised me to contact a service center. The service center suggested reaching out to the seller for new firmware updates, but the seller is not cooperating. I need a file named License dat and a fresh firmware to fix the Bluetooth error ts3165. Please assist me with resolving this issue. Order number [redacted][redacted].

Hello, It has been almost two months since I placed an order. I have not received anything! The order is stuck and has never been delivered. I have contacted the seller, filed a complaint, but he no longer responds, so I am requesting a refund. He claims on his page that the order has been delivered. This is untrue as I have not received anything, and the order tracking confirms it. According to regulations, even if the delay is too long, a refund should be provided, and in this case, I have received NOTHING for 2 months! This is theft. I am requesting my refund for my order for the last time; otherwise, I will file a complaint. My order number is [redacted]. Thank you. - Ms. HS