AliExpress Customer Service Issues

I have submitted my return proof, but I am still awaiting a response from you, Aliexpress. The tracking number provided by the seller for the return is incorrect, as tracking numbers are usually generated after the package is shipped. The seller provided an address and a tracking number with no label. When I selected UPS, the courier suggested by the seller, the seller's address disappeared from my account. Without a label, I was unable to send the package when I tried at the post office. Despite my request for a label from the seller, they instructed me to send the parcel via any courier service. After I sent the parcel and provided the posting proof twice, the seller claims they have not received it. It has been since September 8th, and I am still waiting for my refund. I am disappointed with the seller's lack of proper return procedures and hope to receive my refund promptly.

I'm inquiring with AliExpress about two orders missing from my order list. Typically, I add items to my cart before purchasing them so they show up in my purchased items list. However, after using the "Buy Now" option for these two orders, they are nowhere to be found in my records. AliExpress only offers a chat box which is not helpful for resolving intricate issues. I'm feeling frustrated and looking for assistance in locating where my missing orders are registered. Can anyone provide guidance on this matter?

Dear Sir/Madam, I regret to inform you that my computer seems to be experiencing some issues. I have noticed that the layout of your website suddenly appears different from the previous version. I am uncertain if this issue is isolated to my computer or if it pertains to your website itself. Kindly investigate the current version of your website promptly. I apologize for any inconvenience this may cause. I appreciate your attention to this matter. Best regards, Jessica

I am a loyal customer, Micky Margalit, relying on your services to deliver my orders for many years. Please note my preferred shipping address: P.O.BOX [redacted], Herzliya, HaMerkaz (Central), Israel, [redacted]. Kindly ensure all packages are sent only to this P.O. box as in the past year shipments were sent to various courier centers causing inconvenience. I urge you to review my purchase history and exclusively send all my future packages to my designated P.O. box. Otherwise, I may need to switch my orders to Amazon. Thank you for your attention to this matter.

Hello, I recently placed an order with the number [redacted][redacted]. However, I realized that I was not logged into my account when I made the purchase, so I proceeded as a guest. The payment of €44.47 was successful, but upon returning to the website after the payment, I encountered a blank page that persisted. I did not receive any confirmation emails, and when I logged into my account, there was no record of the order I placed as a guest. I have attached the receipt from my bank for your reference. Subsequently, I logged in with my account, created a new order, and everything proceeded smoothly. I kindly request a refund of the €44.47 for the initial order made through my bank receipt, as I have already placed and paid for a new order, which you can cancel accordingly. Thank you for your attention to this matter. If you require any further information, please do not hesitate to reach out. Best regards, Wesley S. Lingewei109 (or Veldlaan 14) 4004LH Tiel (or [redacted] LB Beneden-Leeuwen)

Sehr geehrte Damen und Herren, Ich erhalte widersprüchliche Benachrichtigungen bezüglich meiner Lieferung und bin verwirrt. Zuerst wurde mir ein Problem mit der Lieferung mitgeteilt, dann hieß es, dass die Ware zugestellt wird, und nun soll ich sie abholen - jedoch fehlt mir die Information, wo dies möglich ist. Die Benachrichtigungen sind allesamt unklar. Bitte geben Sie mir genaue Informationen. Meine Bestellnummer lautet [redacted][redacted]. Vielen Dank.

I purchased a Foxwear Fox10 smartwatch with a built-in camera from Great Idea Electronic Commerce Co., Ltd. The order number is [redacted][redacted], and I made the purchase on February 7th, [redacted]. Despite having a one-year warranty, the watch is already malfunctioning. The light does not turn on, the reset feature no longer works, and I am unable to transfer or read data via PC as the PC shows an error stating the device is defective. Even though I haven't tried a cable, the PC does not display the watch's memory. I've reached out to the seller two weeks ago but have not received a response. I am hoping to either get a replacement or a refund. My name is Klaus D., my address is Zentgrafenstr. 92, [redacted] Kassel, and my email is [redacted]

I made a purchase on Ali Express through a seller I contacted on WhatsApp. The seller claimed to have shipped the order, but it appears that the order was not actually sent. The status on the application shows it as shipped even though it hasn't been. They are now delaying the refund process for three months. I would like advice on how to proceed with this situation and get a resolution.

Hello. I currently reside in Germany for 2 years already. I registered on AliExpress over 5 years ago using the email [redacted] (at that time I lived in Moldova). Due to the unfortunate situation between Russia and Ukraine and the blocking of Russian websites in Germany, I can no longer access my email. AliExpress requires the country in my profile to match the country MD in my account settings to change my email, but Moldova is not listed. I placed an order for 9 items on September 8, [redacted], which was not delivered due to a mistake by Hermes delivery service. I wish to open a dispute to either get a refund or receive the items again. However, I am unable to receive AliExpress's decision as my email [redacted] is inaccessible due to Germany's restrictions and Moldova not being available to select for my country setting. I am unable to update my email or change the country. What should I do?

I am frustrated because the seller declined to issue a refund for an item that does not match the picture. I accidentally clicked "not needed" but promptly contacted the live agent to rectify the situation before time ran out. Despite the agent's assurance, the case was closed without resolution. The seller requested postage to return the item to China and did not provide a QR code. While the seller mentioned covering return postage, this has not transpired, and I am left without the assistance I needed from AliExpress. Please assist me in obtaining my refund promptly. Thank you.

Hello AliExpress, I recently placed an order for three items, but unfortunately, due to my error of using three different Gmail accounts to order the items separately, only one item was successfully paid for and ordered. The other two items were not processed, and I received a message about expired links and account security issues. As a new user, I wasn't aware of this rule, and I sincerely apologize for the mistake. I kindly request that you do not cancel my order; I hope you can understand my situation and assist me with resolving this issue. Here are the order numbers for the two items that were not processed: - Order No: [redacted][redacted] - Order No: [redacted][redacted] Thank you for your understanding and help in solving this problem.

Dear Members, I am reaching out regarding the tracking number H[redacted][redacted]32. I have been trying to resolve the issue of not receiving items from the mentioned shipment for the past week. The delivery company mistakenly returned the shipment to the seller. While I received a refund for two items, I have not been refunded for the remaining items. Despite multiple emails to AliExpress, their responses have been repetitive, suggesting a lack of thorough investigation. I have pictures and documentation to support my claim. I kindly request a refund of €9.51. Please find attached the necessary proof for your reference.

I'm reaching out from Brazil. Since October 15th, Brazilian taxes have been added to orders. However, while trying to purchase a product from the link below, the ad indicates that the tax is included. However, during checkout, the tax amount vanishes and is not reflected in the total value. This issue seems to be with the Aliexpress app. It's crucial for me to pay this tax to prevent any complications with customs. Can anyone assist with this matter? Thank you.

On September 26, [redacted], I placed an order on AliExpress for a car charger with "USB Type C" detachable cables, but instead, I received a charger with iPhone detachable cables on October 12, [redacted]. I have been in contact with the seller, the "Automobile Parts Shop Store," for about a week regarding this issue, but they have not provided a satisfactory resolution. Despite proving that I ordered the correct item, the seller has not responded since claiming to check the matter. I would appreciate it if you could assist in resolving this matter promptly. Please let me know if additional information is required. Thank you. Yossi M.

I ordered 2 office chairs on October 12th and paid with my credit card. The money was charged immediately. On October 16th, I received an email stating that my order had been delivered, but it was not received. I have been trying to locate my merchandise since then but have not found a way to resolve this issue. I am looking for assistance in resolving this matter. A full refund would be the ideal solution for me.

We recently purchased a soft roof for our BMW Z3 Mk1 listed as compatible. However, upon installation, we encountered significant difficulties. Seeking expert advice, we discovered the item was slightly too short for proper fitting. We reported the issue to the seller, who requested details such as the car OE number for verification. Despite providing this information over three weeks ago, there has been no progress after multiple follow-ups every two days. This situation has caused us considerable distress. We requested either a replacement or a refund, but there has been no resolution so far. Any assistance would be greatly appreciated.

I have been informed about 2 issues with my current order. Whenever I try to log in using my email and password, the website says it's incorrect. Then, it says an email will be sent with a 6-digit code for access. However, I find the email in my spam folder the next day and the code doesn't work when I enter it. I can request a new code, but the same cycle continues. If this problem persists, I will take my business elsewhere. Kindly help me with this matter.

Hello, this is my first return, so I want to make sure everything is going smoothly. I ordered a CPU, but unfortunately, it arrived not functioning. I shared a video and photos of the unboxing and testing process with the seller. The video clearly indicates that the issue lies with the CPU as the motherboard seems to be working fine based on various tests. AliExpress has approved the return, and I have shipped it back to the seller using Australia Post Standard International parcel service. The tracking information confirms that the parcel has been delivered from Australia Post to China Post. However, I am concerned as the order details don't provide specific tracking information for the return. I have reached out to the seller regarding the "Delivered" status, but I have yet to receive any updates. I worry that the return status has not been updated on their end. The order number is [redacted][redacted], and the return parcel tracking number is EY[redacted]92AU, which is a Standard International Australia Post parcel.

I am experiencing an issue with my order [redacted][redacted]. The dispute is requesting me, as the buyer, to cover the cost of returning the item. This contradicts the "free returns for any reason" service that should apply to this purchase. I have reached out to the seller, who informed me that they will abide by AliExpress's ruling. I find this situation unfair. I am prepared to return the item following the provided instructions, but I am adamant about not incurring expenses for a return that was initially guaranteed to be free.

I have been attempting to contact a representative for days regarding my Order ID: [redacted][redacted]. After AliExpress ruled in my favor for a defect item return with a full refund and shipping covered by the seller, I have faced difficulties. Despite AliExpress guidelines, the seller is insisting I close the dispute and accept a partial refund via PayPal, which I refuse. The seller disregards the shipping responsibility outlined by AliExpress and expects me to cover the return fees. The shipping costs through PostNord from Denmark exceed the order value, prompting me to seek help through live chat. Unfortunately, I haven't been able to connect with an agent. In my email, I also mention the impossibility to provide screenshots of the shipping options and currency conversion details. The seller's attempts to persuade me to close the dispute are unsettling, as this tactic is commonly used to exploit buyers without repercussions. Your assistance in resolving this matter would be greatly appreciated.