AliExpress Customer Service Issues

Hello, I purchased an item: Watch. The watch is very beautiful, but the function is not working properly. The second hand only runs for about 15 - 20 minutes, then it stops, and I have to repeatedly press the right buttons to reactivate it. This is not normal or acceptable! What can we do now? The return process is not automatic on AliExpress, there seems to be a system error here! The seller is uncooperative and rude!!! Best regards, Karsten B.

Yesterday, I purchased a pair of ladies' boots on AliExpress for £4.95. I completed all the payment details with my bank card. After my bank sent me an authorization code, I entered it on the website, but I received an error message saying the bank code was not accepted. Subsequently, I checked my bank account and found out that £[redacted].82 was deducted. My bank informed me that they can't assist until the payment to AliExpress is finalized in 15 days. Unfortunately, I have not received any email or confirmation from AliExpress regarding my purchase.

Hello, I recently purchased shoes from [Hanfan] and they are too small. The seller has agreed to a return but is now refusing to cover the return shipping costs as initially promised. I have tried contacting the seller multiple times for assistance with no response. Additionally, I am unable to access my order through the app, as it continuously shows an error message. My order number is [redacted][redacted]. I am hopeful that someone here can assist me further. Thank you.

Subject: Issue with order [redacted][redacted] I am not seeking a refund but I have only received the fan, not the remote control. Kindly send the remote to my address as follows: Mohammed Rizvi 22 Ponderosa Ln Old Bridge, NJ [redacted] Thank you.

I am having issues with the Lamp I purchased, Order #[redacted][redacted]. It started dimming after only 1 1/2 hours of use, even though it was fully charged. The product description indicated it should only need charging once a month. I am requesting a complimentary return label and a complete refund. I've only had the lamp for a week. Yesterday, I spent significant time discussing this matter with various representatives, but unfortunately, no solution was reached. Thank you. - Justine P.

I have a dispute that AliExpress has resolved. I need to return the item for a refund at the seller's expense, but the seller is unwilling due to high return shipping costs. They are offering a full refund without the return but have not informed AliExpress of our agreement. I am struggling to convey this to AliExpress before the deadline for the item's return lapses. Shipping from Canada without tracking is the cheapest option, but a tracked option is excessively priced. Unsure of the best course of action to take in this scenario.

Hello, I recently made a purchase at Shop[redacted] Store for a Sram Force Axs groupset. After paying with PayPal, the store mistakenly included 11 sets in the package instead of 1. I have received a tracking number - [redacted] from them, and the package is currently held in Austria by customs. The store is requesting payment for the extra sets, but I believe this is their error. They should cover the additional cost or refund my purchase. Can you offer assistance with this matter? Thank you, Wubbe P.

I receive my AliExpress orders from sellers in China through a bonded warehouse in Florida, U.S.A. They are then shipped overseas to me using their express courier service. I should be refunded for the US Sales Taxes paid, but reaching AliExpress customer service is challenging. The AI chatbot, Eva, leads me in circles, and speaking with a live person on the 24/7 Chat App is rare. When I manage to connect, the chat often disconnects, forcing me to restart. Despite filling and submitting a Tax Rebate form with all required documentation since August, I have not received any confirmation or refund. This ongoing issue causes me to lose money with each order.

Hello, I refused package N°[redacted][redacted] from seller Yahuan Outdoor Store. The package was returned, and I requested a refund, but the seller claims to have refunded without any evidence of it reflecting in my bank account. I have been a loyal AliExpress customer and this incident has deterred me from ordering despite needing to make purchases. I kindly ask for assistance in retrieving my refund so I can continue shopping on AliExpress. Thank you.

Hello, my name is G.G., and I reside at 3 chemin des gars, [redacted] Le Vieil Noirmoutier. My phone number is 06.09.44.67.51. I refused package number [redacted][redacted] from the seller Yahuan Outdoor Store. The package was returned to the seller. I requested a refund, but the seller claims to have refunded me despite no evidence in my bank account. I asked for details of the refund amount, transfer number, and destination account, but the seller only insists that I have been refunded without proof. As an avid AliExpress customer with no prior issues, I have refrained from ordering since this incident. I urge you to assist me in obtaining my refund so I can continue shopping on AliExpress. Thank you.

Subject: Accidentally Accepted Delivery Hello, I mistakenly confirmed the delivery of a smartwatch with order number [redacted][redacted] on October 18, [redacted]. I received an email stating that I had accepted the item the next day, but I am aware that the delivery will actually arrive in 10 days. I request that you review my order and correct this incorrect confirmation promptly. I appreciate your immediate attention to this matter as I am feeling quite concerned. Thank you, M.Z. Ashraf Avinguda Ponent 36 2 1 Hospitalet de Llobregat, Barcelona

Hello, I recently made a purchase on AliExpress. However, upon receiving the item, I discovered it is defective. I am trying to process a return, but I am unable to do so because the order does not appear in my account, and I did not receive a confirmation email for the purchase. I made the payment through PayPal, and they are requesting payment for the order. I am reluctant to pay for a faulty item. I have been struggling to find a way to contact AliExpress for assistance. Can you please offer me some guidance? Regards, S. Mämecke

Order Number: [redacted][redacted] F.S. Talstr. 31a [redacted] Wissen D Hello, I made a purchase of a Podofo car radio in September. Upon unpacking it, I was delighted with the product. However, upon installation, the display failed to work despite several reset attempts. I have been in contact with the support team for weeks seeking a replacement or refund. The seller has been uncooperative, offering a touch panel replacement requiring a photo of a missing sticker, which I find frustrating. I need assistance in resolving this issue with the seller to either receive a refund or a functional replacement device. Your help in this matter would be greatly appreciated. Thank you in advance. Best regards, F.S.

On September 6th, [redacted], I ordered and paid for a SAMEBIKE e-bike for $[redacted].93. According to the delivery status, it should have been delivered to me by September 15th, [redacted]. However, it has not been delivered yet, nor has it been credited to my account. I must have ended up on the wrong website as I do not speak English and have not received any response after reaching out everywhere. Therefore, I kindly request you to inform me in German if the e-bike will not be delivered and when the refund will be processed. I thank everyone who is working to resolve this matter. If this is not the correct platform for this issue, please redirect it to the appropriate address. Thank you. Sincerely, ML. Felder

Hello, I need assistance regarding an issue with a painting I purchased from a seller. The quality of the pictures I received was very poor, with the film not sticking properly and air bubbles everywhere. The seller promised to send me two replacement pictures back in August or September, but I have yet to receive them. Despite being told that the pictures are on the way, nothing has arrived. Recently, after many delays, I was provided with a tracking number, but the tracking information seems conflicting, indicating the package was delivered on October 5th, yet I never received it. I tried contacting the seller again without resolution. I have screenshots of this information if needed. How can I forward them to you for assistance?

I have opened a dispute for two wreaths I purchased. They were each priced at $13.85, with delivery costing $15.29 per wreath along with GST. One wreath was approved for a refund, and the final decision stated that the seller should cover the return fee. Despite facing challenges, I eventually spoke to a customer service representative named Kaisha, who was helpful. However, after the call got disconnected, I spoke to another representative named Scarlet, who assured me that a refund for the return shipment would be processed. Sadly, the next day I received an email stating that my appeal for the second wreath was closed, leaving me with the task of pursuing the seller for a refund. I would like my money refunded as I followed the instructions provided in the email from the Customer Service Team. The order number is [redacted], from Seller Shop[redacted] Store. One wreath was approved for return, and the other was rejected. I incurred a loss of $39.68 in this process and seek a resolution.

I ordered a few items from Aliexpress that never arrived. Despite my attempts to get a refund, I had to involve my card provider. Recently, Aliexpress attempted to refund me to my old account, but it bounced back as I've updated my account information since then. The card issuer advised me to share my new account details with Aliexpress, but I am unsure how to reach out to them for this information.

Dear AliExpress, I am facing issues with two of my recent orders and require your support to resolve them promptly. The first order, number [redacted][redacted], has not reached me yet. Despite checking with the Post Office and contacting the seller, I have not received a refund or any satisfactory resolution even after following the appeal process. The lack of response has left me dissatisfied. Regarding the second order, number [redacted][redacted], I purchased two Foam Guns in good faith, expecting to receive two items as advertised. However, I only received one Foam Gun instead of the promised two. I am requesting either the missing item to be sent or a refund of 50% of the purchase price to address this discrepancy. I have recently contacted the seller on 01/11/[redacted] about the missing item. It is essential to ensure that sellers accurately represent their products to prevent misleading buyers who like me rely on the information provided. I capture images of my orders and provide feedback under my name to assist other buyers. I appreciate your attention to this matter and eagerly await your response to rectify these issues promptly. Thank you for your assistance. Sincerely, Paul R.

Hello, I am Naga Appari and I have been utilizing the application for a while now. Initially, the packages were delivered to the nearby Omniva box close to my home. However, lately, they have been dropping them off at a post office that is very far from my place. Since the small packets can easily fit in the Omniva box, I am puzzled why they are consistently being taken to the post office. I wanted to address this matter with you before deciding to discontinue using your service. If this issue cannot be resolved, I will have to cease using your service. You can reach me via email at [redacted] or phone at +[redacted]6.

I'd like to discuss my order [redacted][redacted]. This order arrived with two defects. One issue was a wrong electric plug, which I managed to fix. However, the item did not work in battery mode at all. Despite a lengthy chat with what seemed to be an AI system, the problem was not resolved, and I did not receive any refund or return instructions. As a result, I am considering leaving a negative review to warn others. This is the first time I have encountered such an issue with an AliExpress order.