AliExpress Customer Service Issues

When I requested a refund because my display wasn't working, AliExpress said it wasn't possible as I didn't have enough evidence, even though I sent a video showing the issue. I appealed the decision, and once again, they ruled in favor of the seller, who claimed (in Chinese, which was hard to translate) that I hadn't followed the installation instructions. Throughout the dispute and appeal process, the seller kept offering a return, but he never provided the instructions, purposely delaying until AliExpress claimed the protection time had passed. After that, the seller stopped responding, sending automated replies about customer service. I wish AliExpress had a way to connect with a representative to truly protect buyers. I received no support from them, enabling the seller to avoid responsibility for the faulty product. I hope to speak with a real person at AliExpress as the customer service robot was not useful to me.

Hello, I recently bought a watch on AliExpress. It was working fine initially, but after three weeks, the main button stopped functioning. I reached out to the seller, but because the 15-day period has passed, they advised me to contact AliExpress. AliExpress informed me they couldn't assist beyond this time frame and redirected me back to the seller since they don't offer warranty coverage after 15 days. I'm in need of assistance desperately! Thank you.

Hello, I recently received a package from Global-HK Sales Store, but unfortunately, they did not include the required "VOEC ID" on the exterior of the box. As a result, I incurred additional import taxes and handling fees totaling [redacted] NOK from Norwegian customs on top of the VAT I already paid through AliExpress. I attempted to provide the invoice to customs authorities without success. They advised me to reach out to you to facilitate a refund for the taxes I already paid through your platform. Could you assist me with this matter, please? Order ID: [redacted][redacted]

Sujet: Commande [redacted][redacted] Madame, Monsieur, Le 11 juin [redacted] à 19h48, j'ai commandé 2 casques de vélo. Le 3 juillet à 9h56, j'ai reçu un e-mail m'informant de l'échec de la livraison de ma commande. Le lendemain, le 4 juillet à 13h21, vous avez confirmé la livraison alors que je n'ai toujours rien reçu. En vérifiant les enregistrements de mes 7 caméras qui surveillent tous les accès à ma maison, je n'ai vu personne livrer quoi que ce soit. Le 5 juillet à 13h45, j'ai répondu à votre e-mail en vous signalant que je n'avais toujours pas reçu ma commande et vous avez 10 jours ouvrables pour me répondre, mais je n'ai pas encore reçu de nouvelle de votre part. J'exige désormais d'avoir accès au service des plaintes car je ne suis pas satisfait de votre service client. Si le délai de 10 jours ouvrables est dépassé, je voudrais savoir à qui je dois envoyer une mise en demeure si le problème n'est pas résolu.

I am having an issue with an order I placed with Vondaro. I have not received any package from them, and they are requesting payment. I have informed Klarna that I have not received anything from Vondaro. I have evidence to support this. Klarna is insisting that I pay for the order, but I never received or made any orders with Vondaro. Although I visited their website, I did not proceed with any order. I would appreciate it if someone could assist in contacting Vondaro or if Vondaro could reach out to Klarna regarding the payment issue. Thank you for your attention to this matter.

I placed an order for a case for my Motorola RAZR Plus, but unfortunately, I never received it. The seller informed me that it was returned due to incorrect delivery information, even though I provided my address and apartment door code clearly. We also have an Amazon hub, so I'm unsure of what went wrong. At this stage, all I'm seeking is a refund. It's disappointing when I can't easily contact the seller about my money or the item I purchased. I would appreciate a prompt response. Thank you.

Hello. I purchased 3 watches from seller KAVSUMI Factory Store on AliExpress. I wish to return all 3 because they are very complicated to use. I bought them for my children so they could just read messages and see who is calling, but the Bluetooth is not working properly. Also, one of the bracelets is broken. I want to return them and buy the older version Watch 8 instead. The seller's page states they cover return costs. Now the seller is asking me to cover half of the return shipping. Please help me resolve this issue, as I am tired of dealing with these watches. Regards.

Good afternoon, I kindly ask for your assistance in solving my issue. My bank has ceased support for Mastercards and blocked them all. I currently only have a regular bank card, but I would like to continue making purchases on AliExpress. Is there any advice you can provide for this situation? Perhaps you could consider modifying your terms to include working with MAESTRO bank contact cards, as they function similarly to Mastercard and Visa cards in terms of account withdrawals.

I recently purchased a watch that claimed to measure blood glucose levels, which would be very beneficial to me as a diabetic. After testing it against my glucometer and CGM, I found the readings to be inaccurate. I attempted to return it within the return period, but was unfortunately delayed by the seller. I am seeking assistance in returning this item promptly. Order ID: [redacted][redacted]

Hello, On 05.05, a purchase of €[redacted].56 was made with my Visa credit card on your platform. This appears to be a case of credit card fraud, as I do not have an account with you nor have I ever ordered from your website. I have already reported this incident to the police and have involved a lawyer. Would you kindly assist me by providing the name of the person or the delivery address associated with this transaction? Additionally, could you consider refunding the amount to me? I look forward to hearing from you soon. Please feel free to reach out if you have any questions. Best regards, A.S.

Hello, my name is Rahela S.A. and my address is Hugo-Asbach-Strasse 26, Rüdesheim am Rhein [redacted]. I purchase from AliExpress almost daily, but I've been experiencing issues with a seller on the platform for the past four months. I placed orders for [redacted] and 16 headphones, which I have not received. The seller acknowledges that the orders were returned to them. Despite this, I continue to receive bills weekly and my bank informed me that the seller has not canceled the transactions. Please assist me in resolving this matter.

Hello, my name is Rahela S.A. and I live at Hugo-Asbach-Strasse 26, Rüdesheim am Rhein [redacted]. I frequently make purchases on AliExpress, but I have been facing an issue with one of the sellers on the platform for the last 4 months. I ordered [redacted] headphones and 16 headphones, but I have yet to receive them. The seller mentioned that the orders were returned to them. However, I continue to receive bills weekly, and my bank advised me that the charges have not been canceled by the seller. I would appreciate any assistance regarding this matter.

Ich möchte eine Bestellung zurücksenden, aber der Verkäufer schickt mir keinen QR-Code oder ein Rücksendeetikett für die kostenlose Rücksendung. Stattdessen werde ich immer wieder aufgefordert, bei der Post nachzufragen. Ich verliere langsam die Geduld und möchte die 2 G5 Maschinen loswerden, da sie nicht gut funktionieren. Ich bin mit der Leistung nicht zufrieden und mir steht eine kostenlose Rücksendung zu.

Прошу помощи в решении проблемы с банком, который заблокировал мою мастер карту. Я хочу продолжать покупки на Алиэкспресс и рассматриваю возможность использования карт МАЭСТРО и БАНККОНТАКТ. Изменение условий работы с контактными картами кажется предпочтительным, учитывая, что не у всех клиентов есть мастер карты.

Order #[redacted][redacted]: I placed an order for a metal die cut that the tracking information claimed was delivered directly to a resident. To my disappointment, I never received this item. Approximately a week later, I stumbled upon a package bearing my name near the mailboxes far from my apartment. The package, which was from Aliexpress, arrived opened and empty. This was a critical purchase that was evidently not given to me as stated in the delivery notes. I kindly request a refund for this undelivered item.

For the past four months, I placed an order for a wireless WLAN Router, but due to a system error, I received two routers and was charged for both by my bank. After contacting the shop, they issued a refund for one router, but the second one never arrived at my address. Despite multiple attempts to resolve the issue with the shop and AliExpress hotline, nobody seemed to grasp that there were two routers involved. The Help Center displays a refund for the first router from three months ago, but the second router remains undelivered in Germany without a tracking number. The shop seems uninterested in locating the missing parcel without the tracking information. I am frustrated with this situation and now seek a refund for the second router, lost somewhere in Germany for the past three months. I can provide photos/screenshots of the two routers and the problem if needed. Regards, TK. Phone: +[redacted][redacted] (new number), Email: tanja.k269@,gmx.de.

I have been trying to purchase a portable Wi-Fi router from your store for months now. Initially, I was charged for two routers, but only one was refunded after contacting the shop. The second one, supposed to be delivered to my address, has not arrived despite several attempts to contact the shop for tracking information. They were unable to locate the package, and without a tracking number, I was advised to inquire with DHL. Seeking help from your support center has not resolved the issue either. Due to these ongoing problems, I am requesting a second refund for the undelivered router and would appreciate a swift resolution, preferably through real-time transfer. For any necessary follow-up, I can be reached at *********** or via email at *****@***.com. Thank you, Tanja Kluba.

I would like to request a refund for my order that has been pending since June 22, [redacted]. I have been in communication with the supplier regarding some necessary corrections, and they assured me that I would receive my order within a week after the changes were made. However, I am still waiting. Numerous calls from the courier company have reassured me of the delivery, but it has not happened. This situation is causing me stress as this is my first time ordering from AliExpress. I am relieved that this was just a trial purchase. I am concerned about future orders involving larger amounts of money if this issue persists. I am unsure if a refund is possible since there has been no successful delivery.

Good morning, I recently received a message from AliExpress regarding a dispute I have opened. AliExpress is requesting that I provide proof of delivery of the returned item to the seller. My issue lies in the fact that I am unable to locate an address to send this documentation. The item was returned via Deutsche Post AG, but there is no update on its current whereabouts. I am seeking assistance as I am unable to find a way to contact AliExpress Customer Service to resolve this matter. I had purchased two SSD disks which turned out to be fake products with much less storage capacity than advertised. I returned the items and now seek a refund, but it appears that AliExpress is not providing adequate support. I am disappointed by the presence of counterfeit products being sold on their platform. Kind regards, S.L.

Dear Sir/Madam, I recently purchased a doll consisting of a body and head with the order number: [redacted][redacted]. Regrettably, the head is notably smaller than the body, resulting in a mismatch. I have reached out to customer service and provided them with pictures detailing the issue. I am willing to share these pictures with you if needed. Given the discrepancy in sizes, I have requested the option of receiving a slimmer body of the same color to rectify the situation. If this is not feasible, I kindly ask for a full refund as the head alone is of no use to me. Thank you.