AliExpress Customer Service Issues

Hello, why are you closing the case mentioned below? There is still no resolution. I have contacted everyone and have been waiting for three months now; I am getting really frustrated. Just to clarify, I ordered something through Aliexpress to be delivered as part of a collective order. I was always at home, but HERMES, who was supposed to deliver the package, never came to my door or informed me about the delivery. Instead, it was simply sent back to the sender. The procedure for something like this is that if I am not there, I should be informed with a card left in the mailbox so I can arrange for delivery. I have opened disputes through all channels. It never arrived at my place, and I never received any information. They keep saying it is in Germany, and I should pick it up. I have no details except for a tracking number, which shows that it was returned to the sender and not here in Germany. Please look into this promptly.

I came across a number for AliExpress online and decided to reach out to them. I wanted to increase my earnings but unfortunately fell victim to a scam. I created an account with AliExpress, followed their instructions, and then was asked to fund the account. After placing an order and going through the process, I received a commission in the account. I deposited a total of R650, and there was someone providing guidance throughout. However, today I discovered that they have deleted their Telegram account.

On June 6th, I shipped the return package with Order ID: [redacted][redacted] back to AliExpress as agreed because it was not working. I followed all the instructions provided on how to ship it back in order to receive a refund, including the shipping costs and all the necessary documents. After more than 30 days without any response, I contacted the Italian postal service with the tracking number 5P52C[redacted]7. They informed me that the package is held at Chinese customs since June 24th due to missing invoice or other documentation (which I don't have). I am unsure what steps to take to get my refund. I have also reached out to the seller, who mentioned that the package will be returned to me. If you could assist in resolving this matter, I would greatly appreciate it.

I made a purchase on AliExpress on 09/07/[redacted], but my account got hacked shortly after. I've tried to recover it using the forgot password, card number, and order number methods, but none have been successful. I need assistance to secure my address, ensure the delivery of my orders, and find out the current name on the account and who it belongs to. I really need my account back. Your help is greatly appreciated.

I made a purchase, but encountered an issue with the payment. Despite being assured that only one order was placed, I ended up with double the items and duplicate charges on my bank account. The sellers are requesting that I cover return shipping costs for the extra items caused by Aliexpress's error. Unfortunately, my attempts to contact Aliexpress for assistance have been unsuccessful. I need guidance on how to communicate with Aliexpress to arrange the return of the duplicate items they sent me.

I am concerned about my tracked item, LB[redacted]03SG, that was shipped from AliExpress via SingPost. Canada Post has no record of it, despite being listed as delivered. It never went through customs or local delivery, and tracking services suggest the label may have been illegible. It seems to have been lost in transit. I would like assistance in locating the package and getting more information on its current status.

I am having an issue with an order marked as delivered, but it never showed up. The tracking information just states "delivered" without specifying the local delivery service used, and there is no photo proof of delivery at my address. I've asked around, and none of my household or neighbors received the package. Despite requesting a refund, it was denied. I am still waiting for the package to arrive. Can I please either get a refund or have a new package sent? The order number in question is [redacted][redacted].

I purchased a "New M416 Water Gun Electric Glock Pistol Shooting Toy Full Automatic Summer Beach Toy For Kids Children Boys Girls Adults Gift" on June 4th but have yet to receive it. I spoke with a colleague who mentioned, "It's urgent that your parcel must reach your country. I can't guarantee delivery since we don't have the tracking status of the item." Therefore, I requested a refund, and she directed me here.

Hello, I opened a claim for a return because the item I received is not working. Initially, the first agent assured me they would refund the return cost. However, upon visiting Canada Post, I was informed that the return would cost over $85 with tracking. After discussing this with a second agent and expressing my concern about the high cost, I was informed that my item does not qualify for a free return and that I would need to pay the $85 to receive my $24 refund for the broken lamp that was shipped to me. I am hopeful for your assistance in this matter.

Hello, I recently received two sensors with order number [redacted][redacted] from March 16, [redacted]. I have installed the sensors in a water tank and a diesel tank. Unfortunately, after a week, one of the sensors (diesel) is faulty. The tank content does not update even after removing the sensor. The seller has advised me to return the sensor, but I require assistance as I do not have the address details or information regarding shipping costs. My preference is to receive a replacement sensor rather than a refund. Thank you, Bernd N.

I purchased a vape electric pen from a seller on AliExpress. The delivery took longer than expected. Upon testing it, I discovered that the vape was defective. Despite reaching out to the seller several times, I have mostly been ignored unless I apply pressure. Initially, I opened a dispute, but the seller persuaded me to cancel it with the promise of sending a replacement. However, I was asked to pay for shipping again through a new link, which did not go through due to being blacklisted. After reopening the dispute, AliExpress now instructs me to return the item. I am willing to return it, but I have requested the seller cover the shipping costs, which they are currently refusing. AliExpress's policy states that the seller should bear the shipping fee.

Hello and good day. I'm reaching out concerning the issue I'm facing with accessing my account, which seems to persist after I reported a seller's misconduct. Despite changing my password and trying to log in, I suspect the problem lies within the platform itself. I have a disputed transaction with the seller in question and would greatly appreciate feedback on the matter. Please verify if there are any glitches with recent updates that might be causing this access problem. Thank you for your previous assistance and your time.

I am seeking a full refund for a car part, specifically a rear wing, from a seller who has not provided the item or a refund. Another seller advised me to file a dispute, which I have done, but I am still waiting for a response. My name is James, and I am located in the USA. For further assistance, please contact me at ([redacted])-[redacted]. I have additional items of concern and would appreciate discussing this matter. One of the items involved is worth $[redacted].10, which is a significant amount of money. Thank you for your attention to this matter.

I placed Order[redacted][redacted]. The website did not provide product size specifications. Upon receiving the item, it was too small for my pet. We requested a cancellation and the company agreed to refund if the product was returned. However, a return label was not provided. The address given was not accepted by Brazilian post services. Although the advertisement claimed free returns, I was asked to pay for the return as evidenced. I seek a full refund as it is within Brazilian consumer rights. Legal assistance has been sought, and if no resolution is reached soon, further action will be taken.

I am experiencing issues with my account after attempting to contact the help center multiple times. Now, it only provides me with Hebrew or Arabic options. I did not change these settings, and I am unable to adjust them back. As a result, I cannot log in, delete my account, or create a new one. Despite trying everything, I am unable to access assistance or use the platform effectively. When attempting to start a new account, I receive a message indicating that an account already exists with my email address. Unfortunately, I am currently unable to complete any actions on the platform.

I purchased a bait boat from AliExpress and paid on delivery. Unfortunately, the boat I received was faulty, so I returned it. I ordered another one from the same company, received it, and paid for it. However, this second boat is also faulty. Even though I returned the first faulty boat months ago, the company has still charged me for it. They are now ignoring my emails to resolve both of these issues. I am puzzled as to why they have taken money for goods that were returned due to being faulty. I am also unsure of what to do with two faulty products that are not fit for purpose. I have tried to contact AliExpress, but I have not received a reply from them either. This situation is very frustrating.

Hello, I purchased a product from the "Merry Lewis Store" on AliExpress in March, but the package was confiscated by Turkish customs as it wasn't inspected. The seller advised me to open a dispute, which I did. Unfortunately, the dispute was closed with a final decision of no refund. I have reached out to the seller multiple times, but they have not been responsive. I have encountered similar issues with other sellers, and they were able to refund me. I am a loyal AliExpress customer, and I am in need of a refund for this order. Here are the details of the product: [redacted] Order ID: *****************

I ordered an optical speed sensor for a treadmill on AliExpress on June 26, [redacted], and made the payment on the same day. However, I have not received any item, receipt, or tracking updates. My order number is [redacted][redacted]. I have tried to contact the company through various channels, including emails to "[redacted]" and "[redacted]," but they are not being delivered due to full inboxes. I even attempted to call in China with no success. I am seeking information on the whereabouts of my order or a refund of the amount paid. Thank you.

Hello, I purchased a satnav screen using order ID [redacted][redacted] from AliExpress. When ordering from Norway, AliExpress collects Norwegian VAT, and it is necessary for the seller to include a "VOEC-number" on the parcel for customs clearance. Unfortunately, this step was missed, resulting in me having to pay VAT again upon receipt of the parcel along with a fee to the Norwegian Postal Service totaling NOK248 (USD24.73). I believe the seller, Qianhuajin Store, or AliExpress should refund me the USD24.73 due to their error. The parcel was dispatched by Tony Zheng, a name recognized by the Norwegian Postal Service for this issue. It seems Tony Zheng has neglected to include the VOEC-number on parcels, causing inconvenience to several Norwegian customers. Best regards, Erik H.

I purchased a cell phone display that is not functioning properly. I reached out to the seller and provided them with photos and videos as requested. After opening a dispute on AliExpress, they claimed I couldn't prove the product was faulty. Despite appealing, they were not able to assist further. The seller agreed to accept the return of the product, but after the dispute was closed, they stopped responding to me regarding how and where to send it back. Unfortunately, I am unable to find a way to contact a real person at AliExpress as the online help only offers assistance through a non-responsive robot.