Agoda Customer Service Issues

Dear Madam and Sir, Yesterday, I encountered an issue with Agoda's technical platform while attempting to book a stay at the Prince Palace Hotel. When trying to complete the payment, an error message appeared, and I did not receive any confirmation email for my booking. Moreover, upon trying a second time, I received a message stating the booking was already full. Subsequently, I booked another hotel, but later noticed that my credit card was charged for both the first and second attempts. I am seeking assistance from Agoda to rectify this technical error and refund the excess charges on my credit card. Thank you.

During our two-week stay, we have only had housekeeping visit our room once, despite requesting it multiple times. The cleaning process took over 7 hours using a dirty mop, and the bed was not properly made. Our requests for cleaning every 3 days, as per the policy, were never fulfilled. The housekeeping staff seemed unaware of what to do and would disappear when asked. On one occasion, after waiting for 7 hours for cleaning, we found the staff member outside socializing instead of finishing the job promptly. When we asked for cleaning again, the staff laughed and walked away, leaving us disappointed with the service. Eventually, we resorted to washing the bedding and cleaning the room ourselves due to the lack of satisfactory housekeeping.

I am staying at TownePlace Suites in Jacksonville, FL. During check-in, a hotel associate mistakenly swapped my credit card number with Randy Cheatham's personal card. To proceed with check-out today, I need to provide the correct credit card number. Please assist with this matter. Thank you. Hotel details: TownePlace Suites [redacted] Lenoir Ave Jacksonville, FL [redacted] Contact: [redacted]

I need to update my credit card information on my booking since my previous card was compromised. I received a new card but I cannot find where to change the card details on my booking. I've spent 45 minutes exploring options on the website without success. Please assist me with this issue. Thank you. Email: [redacted]

My reservation number is [redacted] and due to unexpected changes in my travel plans, I need your assistance to cancel it without any penalty. I found out about this last night and urgently need to return to Dubai. I have been attempting to reach your customer service since then but have not received a response yet. I would appreciate your prompt attention to this matter. Thank you. Regards, FA.

I am a Malaysian local, and my wife is from Vietnam. On Saturday, 22nd April [redacted], we made a reservation at Ritz Garden Hotel in Ipoh. My wife used her phone with the Agoda app to book the room, but I paid for it with my credit card. When we tried to check-in, we experienced a lengthy delay because the hotel's computer system couldn't find our reference number. Despite my wife not receiving any confirmation email from Agoda after payment, we were asked to wait for nearly two hours at the check-in counter. Frustrated, we went for dinner and returned only to be told my wife needed to pay an additional RM10 as she is a foreigner. Eventually, we paid RM200.23 with the credit card and RM10 in cash. We now request the invoice for these charges.

Dear Customer Service Team, I am writing to you regarding my recent experience at the apartment I booked in Annecy through Agoda, with a Booking ID [redacted]39. Upon my arrival, I was surprised to be asked to vacate the apartment by Mrs. Fatima, the booking manager, due to a cancellation that allegedly happened the day before. She insisted I move to a much smaller apartment with just a sofa bed, demanding an additional payment of [redacted] Euros. Mrs. Fatima claimed that I had not paid in advance and that others had booked and paid for the same apartment. As a 61-year-old woman and a professor, I was taken aback by this treatment in a foreign country. I am deeply troubled by the situation and the lack of communication regarding the reservation. Mrs. Fatima mentioned that the issue stemmed from Agoda. I kindly request your assistance in resolving this matter promptly. I am considering leaving a negative review of this establishment and discontinuing the use of Agoda if this matter is not rectified promptly. Thank you, Iman Abumourad

Subject: Urgent: Issue with Reserved Apartment in Annecy I urgently need assistance. I arrived at my reserved apartment in Annecy (Booking ID: [redacted]39) two hours ago, which was booked for me through Agoda. However, I was surprised when the lady who gave me the apartment informed me an hour and a half later that the reservation had been canceled the day before. She requested me to vacate the apartment immediately, offering a much smaller one with no proper bedding. Mrs. Fatima, responsible for bookings at the property, insisted I move to the smaller apartment or find another hotel. She even asked for an additional [redacted] Euros for the alternative accommodation. Despite booking with the pay-at-hotel option, they enforced my eviction, citing that I hadn't paid in advance and other guests had paid. As a 61-year-old female professor visiting a foreign country, this treatment is unacceptable. Mrs. Fatima blamed Agoda for the issue. I urgently need a resolution to this ordeal to avoid leaving a negative review and ceasing future dealings with Agoda. Your prompt response is appreciated. Thank you, Iman A.

My stay was truly horrible. There were gunshot bullet holes in my door, mold in the refrigerator, and incomplete floors. I reached out to a representative who assured me that my complaints would be addressed. I mentioned I preferred accommodation instead of a refund. He promised that someone would contact me in 30 minutes with the necessary details, but unfortunately, I am still waiting for that call. Could someone please get in touch with me regarding my stay? I urgently need a room for tonight.

I made a booking for a homestay at Perda with booking ID [redacted]53 on 3 March [redacted]. I asked a friend to help me with the reservation because I was having internet issues. I transferred the money to my friend to assist with the booking. The reservation was made, and the payment was deducted from my friend's account, but the homestay was already full. My friend lodged a complaint with Agoda. Agoda informed that they would issue a refund within a month, but there has been no response so far. Please help check on this.

Good morning. Reservation Number: [redacted]47 I would like to report that the reservation linked to the number provided in the email was not honored, and attempts to contact the owner were unsuccessful. As a result, I had to spend the night in front of the property listed in the reservation. Enclosed are photos to illustrate the challenging predicament I faced. I kindly request a refund for the amount charged to my bank account. Additionally, I am seeking compensation from the owner for the inconvenience I endured. If this matter is not resolved promptly, I will instruct my Spanish lawyer to initiate legal proceedings. I await your response and send you my sincere regards. Thank you.

I made a reservation at Collection O [redacted] Dhurvas Residency (Agoda Booking ID [redacted]49) for one night (28-Apr-[redacted] to 29-Apr-[redacted]) for two adults. Upon arrival at the hotel at 12 a.m. on the 29th of April (Saturday), the receptionist behaved inappropriately. He refused to acknowledge the booking made through Agoda and demanded an additional payment of Rs.[redacted] for the room, which I had already paid for in advance. His conduct made us uncomfortable, and we decided to leave. I incurred an extra cost of Rs.[redacted] to relocate to a safer location. This experience was distressing, and I hope that appropriate action is taken against the hotel and the staff member involved. I am seeking a refund of Rs.[redacted] for the prepaid amount and compensation for the inconvenience caused. Safety is paramount, and I believe steps should be taken to prevent similar incidents in the future.

I had a reservation mix-up when Rihanna's friend and I checked in together at the motel. The money for the reservation was refunded to the wrong account. I need the refund to be transferred to my bank card as soon as possible. The reservation was for Robert Martinez at the Holiday Inn on Vienna Drive. The email to contact me about this issue is [redacted] Thank you.

Booking ID: [redacted]57 Name: Abu Talib I made a booking for an airline ticket from LKO to BOM. The ticket amount was deducted, but I never received a confirmation or the ticket itself. This lack of communication caused significant issues for my passenger at the airport. Upon checking my email, I found a message stating that the ticket was not confirmed, which was unacceptable. I am requesting a prompt refund of the amount paid. Thank you.

I made a reservation at Four Points by Sheraton Orlando. I only took a screenshot before closing the app, expecting a confirmation email that never arrived. When I log in to my account, the reservation doesn't appear. Although my bank confirms the transaction, the reservation is missing. Despite calling multiple numbers for three hours, including the hotel, no one can assist me. My booking number is [redacted]22.

I made a reservation at Four Points by Sheraton Orlando, but after taking a screenshot, the confirmation email never showed up. Despite checking my account, the reservation doesn't appear. The bank confirmed the transaction, but the booking remains elusive. I've contacted the hotel and other numbers unsuccessfully for hours. My booking number is [redacted]. Kindly send the confirmation to my email at [redacted]

Greetings, I kindly request an invoice for ID [redacted]49. I, N.A.A., placed an order with Agoda for booking number as mentioned at The Everly Hotel Putrajaya on 2 - 3 May [redacted] (one night), with an online payment deduction of RM [redacted].08 on 30/4/[redacted]. Unfortunately, Agoda has informed me of a transaction issue even though the payment was successfully processed online. Kindly provide me with a copy of the payment receipt for my records. I am submitting proof that the payment was deducted based on the transaction received in my account. Your attention and cooperation are greatly appreciated. Thank you.

On Thursday, May 4th, I attempted to reserve a room through Agoda for Sunday, May 28th, and paid £80.75. Today, The Coach House in Melbourne contacted me, assuming our arrival for tonight. Upon verification, I discovered Agoda inaccurately booked us for tonight, the incorrect date. I distinctly remember selecting the correct date, in addition to requesting a twin-bedded room instead of a double, thus Agoda made two errors. Regrettably, the hotel no longer has availability for our intended date. I urgently need to cancel the reservation for the hotel to rebook the room. I am seeking a full refund due to Agoda's mistakes and the inconvenience caused. The hotel is willing to waive the cancellation fee.

Hello again, I have previously raised concerns about my hotel reservation payment. Unfortunately, my card was lost, but I now have a new card from the same bank. I was told that a secure payment link would be sent to me via email to settle the hotel bill. However, I am anxious about not receiving the email. Are there any additional steps I can take to ensure that I am able to make the payment securely? Kind regards, Anette Booking-ID: [redacted]83 Reference-ID: RL5XM5

Subject: Correction Needed for Date of Birth Information Dear Sir/Madam, I made a payment earlier this evening and noticed that there is an error in the date of birth provided. The incorrect date of birth listed is [redacted].09.26, but the accurate date of birth is [redacted].09.26. Could you please advise me on the procedure to correct the date of birth information provided above? Best Regards, Nicholas Syn