Agoda Customer Service Issues

I need to address an issue with my recent reservation at Fairways and Bluewater Boracay. Last night (April 18, [redacted]), I tried to book 2 nights (April 28 to 30, [redacted]) using my credit card through the Agoda app. Unfortunately, I encountered a message stating "payment did not proceed" multiple times, prompting me to try different credit cards. Despite using at least 4 cards, I continued to face the same payment issue. I assumed it was a system problem and decided to try booking the next day. Surprisingly, approximately an hour later, I received confirmation emails for two rooms booked with two different credit cards. This occurred while I believed my payments were not going through. I simply intended to reserve 1 room for 2 nights and seek assistance to prevent any extra charges due to the duplicate reservation. Thank you for your anticipated help.

In January [redacted], I booked and paid for a flight+hotel package through Agoda, with both the hotel and flights confirmed. However, on the afternoon of 18.04.23, about 3 months later, I received a call from an Agoda customer service representative informing me that the hotel was fully booked and offering a downgrade option. Despite checking on Agoda on 19.04.23 and seeing that the hotel and the specific room type I booked were still available, Agoda refused to make any changes. I am concerned that they may not fully refund the flight, for which I paid extra for assigned seats and extra baggage, which are non-refundable. This booking was already confirmed in January, and now everything has changed.

Dear Sir or Madam, I would like to book the following hotel through your website. Unfortunately, I am unable to select an all-inclusive option for meals on your site. This option is available without any issues on competitors' websites. Sheraton Resort & Spa, Tokoriki Island, Fiji 1 double room for 2 people Check-in 14.05.[redacted] Check-out 19.05.[redacted] Is it possible to make a reservation today? I would like to use the voucher with 15 times the Payback points for this booking. Please call back: Klaus Haage Tel: +49 [redacted]1 Thank you for your efforts.

Booking Reference: [redacted]13. The initial flight got canceled, leading to a missed connection. After struggles to reach Australia for support, contact was made with London. A resolution was offered; however, the email notification for the new flight came with a tight response deadline due to the time zone difference. Sadly, the reply timeframe was unreasonable for the early hours in Australia. As a consequence, the booking was forfeited. The airline is unyielding in their stance now. Can anyone assist with this issue?

Hello, I made a reservation at the Aonang Fiore Resort in Krabi for a 3-night stay for 2 people. However, I encountered a problem with the booking process. Initially, I believed the first booking was unsuccessful as I did not receive a confirmation email and noticed no charges on my bank account. Consequently, I made a second reservation to ensure I had a room upon arrival. I later received a confirmation email for the second booking. Upon reaching the resort, I discovered that both reservations were processed, resulting in two rooms booked instead of one. I am currently only utilizing one room and would like to inquire about a refund for the extra booking. My name is Nick Pawellek, and the last four digits of the credit card used for both bookings are [redacted]. I appreciate your assistance in resolving this matter promptly. Thank you.

I made a reservation at Hyders Park Hotel in Kodaikanal for May 3rd to May 4th and obtained the confirmation email from the Agoda website. However, upon contacting the hotel for confirmation, a staff member asked for a ₹[redacted] pre-deposit to secure the booking. This was concerning, especially since the individual did not seem bothered when we mentioned escalating the issue to management. My Booking ID is: [redacted]65. Hoping for a prompt and satisfactory resolution.

Last night we arrived very tired from a delayed flight from Stansted to Ciampiano. We took a taxi which charged us €65. Upon arriving at LH Hotel Monte Mario, we were given room [redacted], which only had 1 twin bed. I went back to reception to request a room change as I had booked a room for four with double beds, but the receptionist was very rude and said they couldn't help us as the hotel was full. We had to sleep on the floor and the bed. Additionally, there is no internet in the area. Since I have many reservations with Agoda, I am requesting a refund for this stay and reimbursement for the taxi fare, as I would not have spent it if my reservation had not been confirmed. I hope you can help me resolve this issue.

I had a terrible experience at Oyo Hotel Sigma in Buxraha, Howrah, Kolkata. My Booking ID is #[redacted]57. I stayed there on April 23, booked through Agoda. Despite being advertised as an Oyo level property, basic amenities like hygiene, Wi-Fi, and complimentary breakfast were lacking. A staff member even threatened to cancel my booking without a refund. I would like to know how to file a complaint and share my strong negative feedback. I am seeking a complete refund for one day's room charge and considering legal action for the harassment I faced. Please respond promptly or call me at [redacted].

I made two bookings today with booking id no. [redacted]77 at POP Hotel Shubham. When I reached the given address, I found that the hotel did not exist. The second booking id was: [redacted]25. My guest stayed there until 11:30 pm before being told that because there was no direct booking, they could not provide a room. Consequently, my guest had to find alternative accommodation at a higher cost due to the late hour, resulting in an unpleasant experience. I urge you to take strict action against such establishments to prevent similar inconveniences for your clients in the future. I hope for a thorough response and assurance that such incidents will not reoccur. D. C. Singla

Dear Team, I am writing to address an issue with my Agoda cash credit. Previously, I had $[redacted] in my account, but it seems to have expired or is no longer available, according to a customer service representative. This contradicts information I received on July 4th from another agent who stated there was no expiration date for the funds. I would appreciate guidance on how to have this amount reinstated in my account. I eagerly await your prompt response. Agoda Booking ID: [redacted]09 Email: [redacted]

Today, I discovered that my card was charged for a booking in Boracay on March 8 for a stay on April 12-14, [redacted], at La Casa Bella. I have tried contacting customer service for assistance without any luck. I have already requested to block my card due to this unauthorized transaction. I need a refund as I was charged PHP 1,[redacted].64 for a booking I did not make or consume. I am requesting a full refund to be credited back to my card as this amount is significant to me. The booking was made through Agoda Philippines, Booking ID: [redacted]84.

I would like to confirm that the Divan Hotel in Taksim, Istanbul, has received my booking. However, I am concerned because Priceline charged me using the same booking ID as Sam. This has me wondering if I have been double-booked. The hotel only has my Agoda booking information, not Priceline, even though Priceline confirmed the booking. I am confused if these are duplicate bookings or separate ones with identical booking ID numbers. Could you please clarify this situation for me? Thank you, Genny. [Redacted] My current phone number is [Redacted]. I am currently in Turkey and would appreciate a prompt response.

Hello, I need urgent assistance with a hotel booking issue. I made a reservation with Booking ID #[redacted]85 and Reference ID [redacted], paying with my card ending in [redacted]. Upon arrival yesterday, the hotel reception claimed they hadn't received any payment and requested that we pay again to check-in, causing inconvenience as my family and I were exhausted. Agoda's message indicated that the booking is paid directly to Dar Al Eiman Grand Hotel. They mentioned that an e-receipt is not available through Agoda and advised requesting a receipt directly from the hotel upon check-in. I kindly ask for help in verifying the payment status as it seems I might have been charged twice. Could you please contact the hotel to address this issue and include me in the communication? Additionally, please ensure to cc me at [redacted] and [redacted] Thank you.

I stayed at Amnasourah Suites with my family last night. We booked and paid for four days. The hotel is clean with great services and polite staff. However, I experienced harassment and noise from the internal bar guests. I informed the hotel management, and they agreed to refund the remaining days' payment to Agoda if I checked out today. Please process the refund. Thank you.

I am currently staying at America's Best Value Inn in Branson, Missouri, and I am extremely disappointed with the conditions here. I was hoping for a clean and relaxing place to shower and unwind after a long day of work and moving, but unfortunately, that's not the case. The toilet is filthy with fecal matter on the walls, and the shower is also dirty with a ring around it. The handle was greasy and very off-putting. My 16-year-old daughter, who worked hard all day, is also upset because she can't shower and relax. She's in tears because she just wanted to feel clean and rest. This experience has caused us a lot of stress and we simply want a refund, especially during this already tough time.

Dear Agoda, I am Helen, and I need to cancel my flight reservation ticket FY1348 due to an unexpected delay. My flight, initially scheduled for departure on 2 May at 4:45 pm, has been delayed until 2 May at 8:05 pm. I have attached a picture for your reference. The lack of notification from the website regarding this delay was disappointing. I only found out about the change when I visited the official website and saw the updated information. This delay has significantly affected my plans, and I am unable to take the flight now. I am requesting a full refund of the ticket fare and any cancellation fees that may apply. I would like to know the necessary steps to proceed with canceling my reservation and receiving the refund promptly. Your prompt assistance in processing the refund would be greatly appreciated as I need to make alternative travel arrangements. Thank you for your help in addressing this matter.

Hello, Hello, I am Duyen, a customer of Agoda. I recently encountered a problem with a payment refund. Earlier today, I attempted to book a hotel through the app, but after clicking the order button, I received a notification that the room was sold out. Nevertheless, the payment was still deducted from my bank account. Subsequently, the app automatically signed me out. I am currently unable to reach a customer service representative as I do not possess a booking ID at this time. Additionally, I did not create an account when making the booking through the app, complicating my ability to access refund information.

Hello, Please find my details below: - Agoda Booking ID: [redacted]01 - Oyo Booking Id last 4 digits: [redacted] - Full name: Ramanujam D T - Registered email address: [redacted] - Hotel Name: OYO [redacted] Hotel Golden Pride - Payment: UPI through GPay I made a booking for an OYO room via Agoda for the OYO [redacted] Hotel Golden Pride in Hyderabad on April 14, [redacted]. Due to a change in my travel plans on the same day, I had to cancel my booking and requested a refund. After 15 days of back and forth between Agoda and Oyo customer service, I am still unable to get a resolution. Agoda directs me to Oyo, and Oyo directs me back to Agoda. When I contacted Oyo as advised, they mentioned that processing refunds is not their responsibility and directed me to an outgoing voice recorded system. Despite following the instructions for two hours, I couldn't reach the refund department. I am facing the following issues: 1. Requesting a refund is overly complicated compared to the ease of booking. 2. Neither Agoda nor Oyo takes responsibility for processing cancellations and refunds. 3. Disappointing customer service from both Agoda and Oyo. I simply request a refund of INR [redacted] to be credited back to my account.

Hello team, I am Suyash Munde. I reserved a room through Agoda with Booking ID: [redacted]89 at OYO AK Continental Hotel near Pacific Mall Tagore Garden for the dates of April 27 - May 5, [redacted], and paid in full. Unfortunately, upon arrival at the hotel, I was denied check-in and asked to pay extra money, which I refused as I had already paid through Agoda. I also contacted customer service yesterday and was assured of a full refund due to the lack of service provided. Please assist me with processing my refund promptly as I urgently require the funds for alternate accommodation during my visit to Delhi. Anticipating a swift resolution from your side. Best Regards, Suyash Munde

Hi team, I'm Suyash Munde. I had a reservation with Agoda (Booking ID: *********) for OYO AK Continental Hotel near Pacific Mall Tagore Garden from April ** to May * ****. Upon arrival, the hotel refused check-in and demanded additional payment, despite my full payment through Agoda. I reached out to customer service and was assured a full refund. Please assist promptly in processing the refund so I can use the funds for alternative accommodation during my Delhi visit. Thank you, Suyash Munde.