Agoda Customer Service Issues

Hello, I need some assistance with a hotel booking issue I encountered. I made a reservation on May 6, [redacted], through the Agoda website. The booking number provided was [redacted]93. However, despite being informed that the reservation details would be sent to my email, I did not receive any email confirmation. Furthermore, the payment for the booking was deducted from my bank account. When I arrived at the hotel, they had no record of my reservation, leading me to make a new booking and payment. I kindly request a refund for the amount deducted as I was unable to benefit from the initial reservation. Thank you for your attention to this matter.

Dear Sir and Madam, I am reaching out to request your assistance regarding my reservation (Booking number: [redacted]71). Last night, while searching for a room for this weekend (May 12th-13th, [redacted]), I stepped away from my computer to consult with my wife before finalizing the booking. Unfortunately, my 7-year-old niece accidentally proceeded with the transaction. I discovered that the booking was non-refundable, but I will not be in Oslo on the scheduled date. This weekend was intended for my honeymoon trip and holds special significance for me. I kindly ask if it would be possible to amend the reservation dates from November 13th-14th to May 12th-13th (this weekend). I understand the non-refundable policy, but I hope you can make an exception in this case. If the rate for this weekend is higher than the original booking, I am willing to pay the difference. Thank you for your understanding, and I eagerly await your response. Sincerely, Jarudchai

Hello, I made a reservation on Agoda for the "Beijing Exhibition Centre Hotel" for May 12th to May 16th, but I haven't received the confirmation email yet. Also, the booking doesn't show up in my Agoda APP. Additionally, my previous stay from 10 days ago is not appearing in my booking history. Can you please assist me in resolving this issue? Best Regards, M. Minassian

The hotel rooms were in poor condition with a bad smell, a cockroach on the bed, and the hot tub not working. Upon reporting these issues to the reception, I was moved to another room with an unbearable smell and dirty walls. I expressed my wish to cancel the reservation after the unsuccessful room change and contacted you on Saturday regarding the matter. We discussed sending an email to the hotel, Mi Casa Hotel, but they have not received anything. This was frustrating as I had made two reservations for my grandson's birthday celebration. We ended up leaving the hotel to find another place to stay for the night. My reservation number is [redacted].

Hello, my name is hasnizadila. I noticed an unauthorized charge of RM622.16 on my credit card for an Agoda booking on 1/5/[redacted]. The card number used was 4[redacted] 9[redacted]. The cardholder's name is Zuhaifulnizan as a supplementary cardholder, and I am the principal cardholder. I did not make this booking. I suspect my credit card has been compromised through your online services. Please investigate this transaction and provide me with details of the hotel booking made with my card, including the name of the person who stayed there. This information is necessary to ensure the security of my credit card details with your service. Thank you.

On May 5, [redacted], I made two bookings for hotels in Hong Kong. The bookings were for YMCA Salisbury and Holiday Inn Golden Mile from June 1 to June 5, [redacted]. Both bookings were initially cancellable as we were deciding between the two properties and awaiting clearance from my dad's oncologist for travel. Unfortunately, my dad was not approved to travel, so I needed to cancel both bookings. I successfully canceled the YMCA booking, but I encountered an issue with the Holiday Inn booking as it was non-refundable and non-cancellable. I am confused as to why this is the case and need assistance with canceling both bookings due to my dad's travel restrictions.

I am unable to check into my room booked from today until Sunday (booking number [redacted]84) because the reception cannot locate my reservation. They requested the apartment number and the owner's name. Please provide me with this information promptly so that I can proceed with check-in.

I tried to book two rooms at Baymont By Windham, one for my daughter and one for my husband and me. I inadvertently ended up being transferred to a third-party booking service, which I never intended to use as I've had bad experiences in the past. This situation is causing me extra stress while I've been unwell all week. I have the reference numbers ready to share, so if a representative could call me at [redacted], I would appreciate it. Kindly contact me at [redacted] so I can provide the confirmation number to resolve this issue promptly. Thank you.

I am disappointed in the service provided recently. I used your app to book at the "Center Hotel Sharjah", with Booking Confirmation No. [redacted]77. Upon arrival, the hotel informed me they do not accept bookings from your app. This situation is frustrating; now, I have no accommodation for my trip. I request a full refund of the charged amount and an explanation for this inconvenience. I trust you will prevent this from occurring to others in the future.

Hello, I would like to cancel my reservation from the 12th to the 15th at the Mohagine Hotel in Costa Rica. I have spoken with the hotel manager and got confirmation that the cancellation can be done without any charges. I want to ensure that there are no additional fees imposed by the hotel. I noticed that your system mentions "easy cancellation," but my experience has not been easy, and it's quite disappointing. Please inform me once the cancellation is completed. Thank you and best regards, Jenny Reichenbach

I am in a difficult situation. We made a reservation for a hotel/apartment that turned out to be a scam. After searching for hours while carrying our luggage, we discovered it was reported as a fraudulent company by the Japanese Police. Despite our attempts to contact the host via chat, email, and phone calls, they have not responded. Upon reaching the address provided, it appears that the individuals residing there are the actual owners of the apartment. We are seeking assistance from anyone nearby to help us locate the fraudulent property and assist us in getting a refund. Our situation is dire, and we really need our money back. Thank you for any help you can provide.

Hello, I am looking to lock in the price for a reservation in Da Nang, Vietnam, from the 16th to the 19th. A charge of 1.4 million Vietnamese dong has been processed on my card. After encountering an issue with confirming the booking shortly after, I proceeded to make a new booking. The initial 1.4 million was intended to serve as a deposit, to be deducted from the total once the reservation was finalized. Since this did not go through, I have already made a full payment for the new booking. I kindly request assistance in canceling the initial deposit. The reference number for this is [redacted]70. I appreciate your prompt attention to this matter. Thank you.

Good afternoon, I am inquiring about a booking I made on Agoda for a room for 2 guests from May 24th to May 28th, [redacted]. I initially made the reservation on the Agoda app in March or April and had arranged for payment to be processed on May 13th. Unfortunately, I received a notification today that the payment was unsuccessful. I am considering two potential reasons: 1. Since May 13th falls on a Saturday (a weekend day), could the bank's non-working hours have caused the payment to fail? 2. It's possible that my card had a limit on internet payments which prevented the transaction. I received a message stating that my reservation will be held for the next 44 hours, during which I need to make the payment to avoid cancellation. In response to issue number 2, I promptly increased the limit on my credit card upon learning about the payment failure. My question is: Will Agoda automatically charge my card once the limit is raised, or should I reattempt the payment? If I were to make the payment again, is there a risk of being double-charged for the booking? Kindly advise on the best course of action in this situation. Thank you in advance, E.S.

Hello, I am Gulam Farid Shaikh. My primary account with Agoda is under [redacted], and my mobile number is +91 [redacted]. I have made all my previous bookings through the Agoda app with this account. Recently, while booking a hotel in Tokyo on Chrome, I found a good rate. I mistakenly logged in using my Gmail account [redacted] and completed the booking with Booking ID: [redacted]25. I realized later that I didn't receive a confirmation email on my [redacted] address. How can I merge this recent booking with my main account linked to [redacted]? Thank you.

I urgently need help with my recent Agoda booking. I made a mistake booking at the wrong location due to misleading information. There are two hotels named El Nido Cliffside, one in Bebeladan El Nido and the other in Buena Suerte El Nido with a Google pin named El Nido Cliffside. This confusion led me to book at the wrong place. I would like a refund, even though it was a non-refundable booking, as I would have kept it if the location was correct. I hope this issue gets addressed to prevent others from encountering the same problem. Thank you for your assistance, and I look forward to your response.

Hello, I have a reservation ('Booking #: [redacted]') for this upcoming Thursday. The email address provided to coordinate the arrival is [redacted] Despite reaching out to the owner on Saturday and again today, I have not received any responses. With the booking approaching in three days, I am unsure how to confirm key collection details. Can anyone offer assistance with connecting me to the owner for coordination purposes? Thank you.

I reached out to Agoda via phone on 11/14/22 regarding a stay I booked (Booking ID: [redacted]18). After noticing double charges on my Discover card, one from Agoda on 10/14 and another from the hotel on 10/19, I contacted the hotel manager who advised me to contact Agoda. Following a phone conversation with an Agoda representative, I emailed transaction details on 11/4/22. Subsequently, I sent more detailed information from my Discover statement on 11/11/22 as requested. However, I have not received any updates from Agoda since 11/11/22. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Two days ago, I made a reservation on your website with code [redacted]67. However, upon arrival at the hotel, the receptionist refused to let my boyfriend and me into our room because we are not married. This requirement was not stated in the hotel's description when I made the reservation. Consequently, we were left stranded on the street without any alternative accommodation for the night, feeling lost in an unfamiliar area. I anticipate an apology from either your end or the hotel's for this unfortunate situation.

I had a booking at the Gladstone Motel for the 9th and 10th of March. On the 9th, my employee was there when a break-in occurred in the adjacent room in the early hours, making my staff member feel unsafe to stay another night. I contacted the motel, and they assured me that they would inform Agoda and provide a refund to the credit card used. Unfortunately, this refund has not been processed yet. I am disappointed that I have to follow up on this matter.

Hello, my name is Ruth B. from Lagos, Nigeria. I am looking to book the "Executive 1 Bedroom Apartment" in Lekki Phase 1, Lagos from May 18th to May 20th. I've been attempting to pay with my Mastercard and Verve card, but the payment isn't going through. Is there an alternative payment method available besides a card, or could I please have the host's details for a bank transfer? It's important to resolve this issue as many users might be facing the same problem. I am willing to transfer the funds directly if necessary. I just really want to secure the booking and have a relaxing day. Thank you.