Aer Lingus Customer Service Issues

On March 25th, we booked flights from Frankfurt to Dublin for August 20th and August 28th with you. My booking for myself, Claudia Wild with booking number 2BY2PN, went smoothly. However, when trying to book for my husband, we encountered repeated errors after entering the credit card details, stating there might be a problem and preventing the booking. As a result, we booked his flight with Opodo on the same flights under booking number [redacted], using PayPal. Later, we unexpectedly received a flight confirmation from your company with booking number 2P6G7J, even though we had stopped the process after 5 unsuccessful attempts. Now that my husband has two reservations for the flights on August 20th to Dublin and August 28th to Frankfurt, we kindly request to cancel one of the flights for my husband. Opodo advised contacting your company directly for cancelation options. We hope for a positive and understanding decision. Regards, Claudia Wild.

Dear Sir or Madam, On March 25th, my wife Claudia Wild successfully booked roundtrip flights from Frankfurt to Dublin with your company under booking number 2BY2PN. However, when attempting to book for myself, Wolfgang Wild, the transaction was repeatedly halted after entering credit card details, citing technical issues or incorrect data entry. As my wife was already booked on the flights, we ended up making a reservation with Opodo, as they offered payment via PayPal. Later on, we received a booking confirmation from your company for my husband under booking number 2P6G7J, even though we did not initiate a new booking process. Now, my husband has two reservations for the same flights. Since Opodo directs customers to your company for cancellations on their website, we kindly ask for the option to cancel one of the bookings. Hoping for your understanding and cooperation. Best regards

Hello, my partner and I made a return flight booking for Saturday, 09 April from Heathrow to Dublin, arriving at 09:00 am on flight E10151. Our return is on 13 April at 2:30 pm with flight number E10176. We are frequent flyers with Aer Lingus. Unfortunately, when attempting to book a car for our trip, Hertz Gold Service informed us there were no cars available at Dublin airport. I checked availability at Belfast but was unsuccessful. Hertz and other rental companies could only offer a Range Rover for £[redacted] plus a £[redacted] insurance waiver for the four days. I believe Aer Lingus is bringing travelers to a country lacking infrastructure at its main airport. The rental car situation in Ireland has severely impacted our planned trip. Despite Aer Lingus deferring our flight, the issue remains unresolved as Hertz is inadequately stocked. I suggest Aer Lingus inform their customers in advance to check for car rental availability before booking flights to prevent further inconveniences such as long delays due to limited security and check-in staff. Kind regards, Tim Cato.

I have a flight booked for 2 people from Birmingham, UK to Toronto, Canada on April 17, [redacted]. The journey includes two flights - one from BHX at 08:05 to DUB and then from DUB to YYZ at 13:30. I am interested in changing the BHX flight on April 17 to the one on April 16 just to DUB, without altering the DUB to YYZ flight on April 17 at 13:30. We plan to stay at a hotel near Dublin airport on the night of April 16. I have attempted to reach out to Aer Lingus multiple times, but the phone lines are consistently busy. Best regards, Barry P.

My family, including my son who has Down Syndrome, traveled from Dublin to the USA on 12 July [redacted] under Reference 22WBE6. During our extended stay for his therapies, we had to reschedule our return flights three times: 11 Dec [redacted], 31 Mar [redacted], and 16 Jun [redacted]. On 23 and 25 March, I contacted the office to explain that due to work, I needed to change the flight for 3 instead of 4 people. I was advised to change the flight to 16 June for an extra $[redacted].05 and later to cancel and apply for a voucher. Despite multiple inquiries and providing Case #[redacted], I have not received any updates or responses regarding the voucher, even though we are on day 17. Today, I was informed by Connie from reservations that I am not eligible for a voucher, but an Aer Lingus agent had instructed me to cancel and apply for it during a call on 23 March [redacted] at 12:15pm. Our family urgently needs to return home after almost 9 months, and I implore prompt assistance to rectify this situation. Thank you.

I flew from Dublin to Boston on Saturday, April 30, [redacted], aboard Aer Lingus flight EI133. Upon arrival in Boston, my golf bag, containing my full set of golf clubs, a jacket, and gifts for my son, was missing from our luggage. The customer service agent onsite was unhelpful, directing me to the website for assistance. The website led me to a non-functioning phone number, resulting in hours on hold and then being directed to leave a voicemail. Even reaching out via Facebook messenger, as suggested on the website, only led me back to the same unresponsive phone number. I have been unsuccessful in attempting to file a claim for my missing bag.

I am Mr. FOURNET Rémy. I had a reservation for an Aer Lingus flight from LYON to DUBLIN on April 27 at 3:40 p.m. with File number 2D2DPS which got canceled. Aer Lingus rescheduled us for a flight the next day, April 28 from LYON to DUBLIN with a layover in LONDON. Due to not having a required passport for the UK, we couldn't board this flight. We had to book a direct flight from LYON to DUBLIN for April 29 costing us an additional €[redacted]. We also had to change our return flight from DUBLIN to LYON from May 3 to May 5, incurring a further cost of [redacted]€. In total, we ended up paying €[redacted] instead of the initial €[redacted] for the return trip. We believe that we shouldn't be held responsible for these extra expenses as the cancellation of flight E553 LYON-DUBLIN on April 27 was not our fault. We are requesting compensation for the financial difficulties caused by this travel issue. Please review our request. Thank you. FOURNET Rémy.

I need help with a recent experience I had. During my travel, an airline staff member insisted that my carry-on bag needed to be checked in to avoid a €70 fee. I complied, even though I had successfully carried it on another leg of my journey with Aer Lingus. Unfortunately, upon arrival, I discovered that sentimental jewelry and important documents were missing from my luggage. I believe these items were stolen. I have reported the incident to the Police as theft and have also reached out to Aer Lingus, but I have not received a response yet.

I booked an AER LINGUS flight for Dublin on April 27, [redacted], at 3:40 p.m. Unfortunately, the flight got canceled due to a bird damaging an engine. Despite being redirected to a new flight the next day, I couldn't take it as I didn't have a passport. When offered a same-day flight, an additional €[redacted] was deducted, which seemed unfair given the circumstances. Additionally, our car rental was canceled, and we ended up paying more for a new one. We are seeking reimbursement of the €[redacted] flight price increase and the rental price difference of €[redacted]. We are not asking for compensation for the inconvenience caused. Your prompt attention to this matter would be greatly appreciated. Thank you. Odile F. and Daniel R.

My sister and I were supposed to travel to France today (5/19/[redacted]) on Flight #EI0116 to Dublin, then Flight #EI0520 to Paris. Unfortunately, we had to cancel our flight due to a medical issue. The booking was made under Katherine T. Barrett and Alexandra C. Barrett. During the cancellation process, the staff was extremely impolite and used inappropriate language, despite our medical emergency. Additionally, the cancellation paperwork mistakenly lists my sister's name (Alexandra) as 'Alexander,' which prevents us from claiming on our travel insurance. When this was pointed out to one of your agents, they rudely responded, "Can you not read?" I kindly ask for prompt and courteous correspondence, as well as a revised cancellation invoice with the correct name: Alexandra, not Alexander. Thank you.

I am writing to express my disappointment regarding the mishandling of my luggage during my recent flight with Aer Lingus. I boarded flight EI69 on Sunday, May 15th at 15:15 from Dublin to Los Angeles en route to Honolulu, Hawaii. Despite being assured at Dublin Airport that my luggage would be at LAX, upon my arrival in Los Angeles, I was informed that my baggage had been delayed. I provided my contact details and was promised that my luggage would be FedExed to me the next day at my final destination. Unfortunately, over 72 hours have passed, and I have not received any updates despite my attempts to reach out to Aer Lingus customer service. As a vacationer, this situation has been very upsetting for me. The lack of a tracking number for my luggage has made the situation more frustrating, and I am unable to monitor its whereabouts. I kindly request a prompt response from the airline regarding this matter. Thank you.

Booking Reference: 2GHBR6 I was under the impression that the cost of two bags was included in my Santiago-Dublin flight today, May 20, [redacted]. However, when checking in at the Iberia desk near Aer Lingus, I was told that there was a charge of [redacted] Euros for our bags. Despite explaining our understanding that the bags were included, I had to provide my credit card for payment. After a delay, the attendant mentioned a system issue preventing the payment from processing, so she eventually allowed our bags through without payment. Later, I discovered that [redacted] Euros had been debited from my account by Iberia, likely due to the failed transactions. Upon contacting Bank of Ireland, I learned the [redacted] Euros is pending. I seek clarification on whether the bag fees were truly not covered initially and if a payment is required, please ensure only [redacted] Euros is charged to my account. Despite inquiring for the attendant's name, she declined to provide it. I appreciate your help in resolving this. Thank you, S. Claffey.

I need to cancel my flight today due to a sick family member/traveling companion. I have tried contacting Aerlingus several times since Sunday, experiencing long wait times with no success in reaching a representative. Despite submitting cancellation and voucher requests on the Aerlingus website and receiving confirmation emails, my flight is still active and check-in is available. I am concerned my requests may be denied since they were not processed before the flight time. I seek assistance in having AerLingus: 1) CANCEL MY FLIGHTS and 2) ISSUE VOUCHERS.

A portion of our luggage did not arrive, specifically our golf clubs. We traveled on the 24th of May from Edinburgh to Dublin and then to MCO with flight numbers EI3253 and EI121. The luggage tag reference is EI032644. Our Edinburgh to Dublin flight was delayed, causing a tight connection to MCO. Our luggage was checked all the way through, including the golf bag as oversized baggage. Upon arrival at MCO, our cases were present, but the golf bag was missing. We have completed paperwork with the airport staff and are awaiting a reference number. We urgently need information on when the golf bag will be delivered to our holiday destination as my husband has a golf booking that may incur penalties for late cancellation, impacting our vacation negatively.

Dear Sir or Madam, Last Monday, I flew with your airline from Frankfurt to Dublin. Unfortunately, my luggage went missing on this flight and I reported it as lost in Dublin under reference number DUBEI [redacted]. According to your latest update, my trolley is now in Frankfurt since Friday and was supposed to be delivered to my home, which has not happened yet. Could you please provide me with reliable information on the next steps? When can I expect my luggage? How will I be reimbursed for my expenses (purchase of needed clothing and cosmetics in Ireland)? Can we resolve this matter easily or do I need to involve my lawyer? I have not received any further information from you so far and kindly request you to do so promptly. Best regards, Daniela S. -- This message was sent from my Android mobile phone using WEB.DE Mail.

My spouse and I were on our way back from a 3-week trip in Europe. On May 31, we checked in with Aer Lingus at Rome airport for our flight (Aer Lingus [redacted]) to Dublin, connecting to New York. Despite complying with carry-on luggage regulations throughout our trip, upon reaching Rome, an employee insisted we check our bags due to the flight's full capacity. We were assured our bags would reach our home in Oregon as we rushed to catch our next flight in Dublin. Tragically, our luggage, containing essential medication and valuables, did not arrive in Oregon. I've been trying to contact Aer Lingus luggage department at [redacted] for days without success. Despite leaving detailed messages with our baggage receipt numbers, [redacted] 1P [redacted] for me and [redacted] 1P [redacted] for my wife, we have not received any communication or assistance from Aer Lingus. This lack of response is incredibly frustrating. Your immediate attention to this matter would be greatly appreciated. Bruce & Rebecca S. [redacted] SW 17th Street, Bend, OR [redacted], [redacted]

Dear Customer Service, I am writing to report a missing suitcase issue that occurred during my recent trip with Air Lingus from Hamburg to New York via Dublin on May 25th-30th, [redacted]. Booking number: 2ITUWF. Unfortunately, one of our four suitcases did not make it to New York due to an error in the luggage label provided at check-in. Upon arrival in New York, we opened a case with transaction number EWREI14116 as advised by an Air Lingus employee. We were forced to purchase essential items given the luggage mishap, totaling $[redacted].15 (€[redacted].37). Our efforts to locate the missing suitcase with Global, your partner for clearance upon return to Hamburg, also proved fruitless. We encountered Mr. Gussmann, the employee responsible for the luggage error, who apologized and assured us of a fair compensation. We have diligently documented the missing items from the suitcase, which include valuable clothing and personal belongings totaling €[redacted]. I kindly request reimbursement for these expenses within 21 days. Furthermore, due to the distress and inconvenience caused by this incident, I expect compensation equal to half of the travel costs incurred. Flight costs: €[redacted], Hotel costs: €[redacted], totaling €[redacted]. Swift resolution of this matter is essential; otherwise, I will be forced to seek legal assistance. I anticipate your prompt attention and resolution of this matter. Best regards, Lena Rischbieter

Our flight to Bourgas was rescheduled by Aer Lingus from the 7th to the 8th of July. My booking reference is 2RB7FW. Initially, I had booked seats for myself, my wife, and our three kids on the original flight. However, now that the flight has been changed, I need to rebook seats and will incur charges for this. I believe that since the seats were already booked, we should not be required to pay for new seat assignments. Moreover, our seats were originally grouped together due to traveling with our children. I've attempted to contact customer service by phone, but have experienced long wait times on each call. Your assistance in resolving this issue would be greatly appreciated. Sincerely, Martin Byrne.

I recently flew to New York with Aer Lingus for my 50th birthday celebration. When I booked my flights, I also opted to book lounge access for myself and my husband, with an additional charge of 60 euros. On the day of our flight, we arrived early and went through US immigration. I was excited to experience the lounge, but to my disappointment, we were denied entry as I had booked the wrong lounge. I assumed it was the US lounge since I was booking US flights. We ended up having to wait without lounge access, which was disheartening. I kindly request a refund of the 60 euros or a credit for future lounge use, as I did not receive the service I paid for. My booking reference is 2FBZVJ, and we traveled on May 26th, [redacted].

Good afternoon, Yesterday, my daughter took a flight from Dublin to Birmingham for a work trip. She checked in her bag, but upon arrival, her bag was not on the plane. After making inquiries, she was first told it was still in Dublin. She had to rush out to buy clothes as she had nothing to wear yesterday, today, and tomorrow. When she called earlier today, she was informed they don't know where her bag is. She is extremely stressed as this was an important event for her job. I have been calling all morning with no progress. Is there a way to contact someone responsible for the baggage? Could you please provide me with the appropriate contact information as both my daughter and her work colleague are very distressed. Regards, Annette O'Mara