Aer Lingus Customer Service Issues

Having flown from Manchester to LA via Dublin, my friends and I encountered a distressing situation when our bags failed to make the connecting flight in Dublin. Unfortunately, it has been more than 5 days since their disappearance, and our attempts to seek assistance from Aer Lingus have proven futile. The only available contact number merely reiterates the information found on the tracking form, leaving us feeling helpless. We even resorted to reaching out to the CEO of Aer Lingus, but to no avail. To exacerbate matters, a bag unrelated to us was mistakenly delivered, intensifying our concerns that our belongings may have been lost. Feeling desperate and abandoned, we are struggling with the overwhelming stress caused by this ordeal. The luggage held our essential items for our relocation to LA for new job opportunities, and the lack of resolution has significantly impeded our fresh start. Despite our numerous attempts to establish communication through various channels, Aer Lingus has remained unresponsive, leaving us in a state of uncertainty. Any assistance offered during this trying time would be immensely appreciated.

Hi, my fiancé and I unfortunately encountered issues with our luggage during a connecting flight to Mauritius via Paris CDG on Thursday. Our flight was Aer Lingus EI528 on the 16th of June. The missing luggage belongs to Sebastian C. and Monika M. We haven't seen our bags since we checked them in. We are currently in Mauritius, still unable to locate our belongings. Our wedding is scheduled for the 23rd of June on Mauritius, and all our essentials, including our wedding attire, are lost. This situation has caused us significant stress for the past four days. Despite reaching out via email and phone, we have received no response. We kindly request prompt assistance in finding our luggage. You may contact me at +[redacted]18.

My friend and I made separate flight bookings with Air Canada under different Aeroplan numbers for a trip to London Heathrow. Our flight got cancelled, and after contacting AC customer service at 4:30AM, we were rebooked on a flight from YYZ to Dublin, then to London. However, we were placed on different Dublin to London flights, with my friend arriving earlier. Here are the details: My booking reference is 29VU8C, and my friend's is 29OP8D. My friend, Elizabeth Forrest, is on the DUB departure at 11:15, London arrival at 12:40. I, Anne Fullerton, am on the DUB departure at 9:45, London arrival at 11:10. I would like to request a change to be on the 9:45 flight to ensure we arrive together.

Hello, currently in Cork, Ireland after my trip from Dublin, I wanted to share my experience. My return flight on Saturday, July 25th got changed to an early morning one, which was challenging as a person with reduced mobility. Due to the lack of early transportation options to Dublin airport, I had to rebook for a later flight on Tuesday, June 28th. This unexpected change led me to book three additional hotel nights and a new bus ticket. Traveling alone without assistance now is especially difficult for me, as I require support due to my disability. My husband, unable to accompany me, had to book a return flight with Lufthansa incurring extra costs. Additionally, I had to purchase a new suitcase. I kindly request your customer service to consider compensating for the added expenses caused by the flight change on such short notice. I am in need of assistance as a person with a disability. Thank you for your understanding and support during this time. Wishing you a pleasant day ahead.

After numerous unsuccessful attempts to contact Aer Lingus regarding the cancellation of my flight reservation 2K5A3N for my children Jesús Ibrahim García and Aurora García, due to my son's worsening condition related to autism, I received an email confirming the cancellation instead of the refund I had requested. Despite providing medical documentation and contacting various Aer Lingus platforms since June 6, including their Special Assistance and customer service in Spain, the issue remained unresolved. Subsequently, my family also faced a COVID-19 illness, adding to the complexities. The lack of effective customer service response has been disappointing and unhelpful. The email response indicated that the refund for government taxes was processed, resulting in the flight cancellation. This situation has consumed much time, money, and patience. Your assistance in addressing this matter promptly would be greatly appreciated. Thank you.

My granddaughter mistakenly booked me a one-way flight for July 20th. After contacting customer service, they canceled the reservation and issued a voucher #[redacted] worth 1,[redacted].38 euros. I tried to use the voucher to rebook a flight from Dublin to Fort Myers for July 20th to August 30th, [redacted], totaling 1,[redacted].26 euros, but since Jet Blue operates the flight from JFK to RSW, the voucher cannot be used. It seems I was not informed of this limitation. I am 78 years old, awaiting a hip replacement, and have a knee problem, so I need the flight to be a seamless journey without collecting luggage at JFK. Customer service suggested two bookings, but this won't work for me. I'd like to either convert the voucher to cash to pay for the ticket or cover the remaining amount. Please help me rebook the flight. Thank you for your assistance. Mary M Fitzgerald

I am reaching out for assistance as we are currently without a solution. Aer Lingus has not been able to help us locate our missing luggage. We flew from Burgas, Bulgaria, to Dublin on June 27, staying overnight before our flight to LAX on the 28th. Despite assurances from Aer Lingus that our bags would arrive in Los Angeles and be driven to us in San Diego, we have not received any updates. Countless calls, emails, and messages have gone unanswered, and it seems many others are facing similar issues on the airline's social media. This lack of communication and resolution is unprecedented for us, and it's been 8 days without any compensation or progress. With our flight details and contact information provided, we are desperate for our bags. We suspect they may still be at LAX, inaccessible to us in San Diego. Your guidance on how to proceed would be greatly appreciated. Thank you for your help. Frank Tarantino, Peter van Emmerik.

After flying from Frankfurt, Germany to the United States with an overnight layover in Dublin on July 3, [redacted], we had anticipated our checked bags would arrive at our final destination at Dulles Airport in Washington DC. Unfortunately, upon landing on July 4, our bags were missing. Despite filing claims for the missing baggage (IADEI13501 and IADEI13502), we have not received any updates or assistance. The online tracking system yields no results, and attempts to contact them by phone have been futile as no one responds or returns messages. Emails to the designated address and CEO (Case Reference: [redacted]) have also gone unanswered. We are seeking communication with a live representative to ensure the matter is being actively pursued. Our primary goal is to locate our luggage, but at the very least, we hope to speak with a person regarding this issue promptly.

Upon my recent travel from Dublin to Edinburgh on 7/7/22, my luggage did not arrive with me. Regrettably, there was a lack of staff at both the Aer Lingus and Swissport baggage desks, leaving me to handle the situation independently. Following instructions at the baggage claim area in Edinburgh, I completed a form provided by Swissport along with many other passengers who were in the same predicament. Despite submitting the form five days ago, I have not received any communication from Swissport regarding the status of my belongings. I have attempted to contact customer service without success, as I was not provided with a file reference number for my lost luggage. My bags were transferred from a United flight to Aer Lingus in Dublin, causing additional inconvenience during my business trip. Despite multiple calls and emails to Aer Lingus and Swissport, I have not received any assistance or information on the whereabouts of my luggage. The lack of responsiveness and support from both airlines has marred my travel experience and left me feeling frustrated and helpless.

Dear Sir or Madam, I have booked a total of 8 flights from Berlin to Dublin on 03.09.[redacted] and back on 10.09.[redacted] (Aer Lingus - flights EI333 and EI336) for a joint boat tour in Ireland for my friends and me through Cheap Tickets. Due to a cancer diagnosis (upcoming surgery on 26.08.[redacted]) of our organizer and boat captain, we are unable to take the trip as planned. Fortunately, we were able to postpone the trip by 1 year with the boat charterer. On my cancellation request, I received the following response from Cheap Tickets: "Unfortunately, the conditions of the airline that apply to your booking state that in the event of a cancellation, it is 'non-refundable.' This means that no value remains on your booking in the event of a cancellation." Could you please confirm if truly NOTHING can be refunded? Therefore, I would like to contact Aer Lingus again. Kind regards, Klaus S.

Hello, I am inquiring about a change in flight dates that I requested with Aer Lingus. I needed to change my flight due to having Covid, within the permitted 7-day window according to your website until September. I selected December 3rd as the new date for my flight from Dublin to Gatwick. However, I was charged [redacted] euros for this change, which was unexpected. I provided my bank details, assuming it was for the original booking. I would appreciate an explanation for this charge and a refund promptly. I interacted with a female agent on Sunday 17th around 4-5 pm and a male agent on Tuesday 19th around 11 am. Your swift reply regarding this matter would be greatly appreciated. Thank you, Finola C. Flight Reference: 23NZJ6 Email: [redacted]

Subject: Concern Regarding Unreceived Missing Bag Report I am writing to express my concern about the lack of confirmation or update regarding our missing bag report. The bag, belonging to Mr. John BEECH and Mrs. Jean BEECH, did not arrive at Newark following flights EI [redacted] and EI [redacted] on Sunday, July 17th. We were unable to report the missing bag in person at Newark and have since submitted an online form, but have not received any response or file reference to track it. The missing bag is a large, black, soft-top, wheeled bag with several compartments and a luggage strap with our names woven into it. It contains important items such as holiday clothes, electronics, and medication for diabetes, emphysema, and macular degeneration, causing significant inconvenience and potential medical issues. I kindly request an urgent update on the whereabouts of the bag and its delivery to an updated address in Maine by Saturday, July 23rd. Please contact American cousins Robin Bates at [redacted] or Julia Bates at [redacted] to coordinate delivery due to my unusable phone. Your prompt attention to this matter is greatly appreciated. Sincerely, J Susan Beech

Hello, I will be traveling to Ireland from August 6th to 13th. I am booked on Airlingus flights EI550 and EI551. I will be bringing fishing rods in a protective tube. Could you please provide me with the specific dimensions not to exceed for the tube and instructions on how to check this baggage, whether it needs to be done in advance or on the day of travel? Best regards, Renaud D.

Upon arriving at Manchester Airport on 21/7/[redacted] for my trip to Spokane, Washington, I checked in and was informed that I needed to collect my bags in Seattle for my connecting flight with Alaska Airlines. Unfortunately, both my Manchester and Dublin flights were delayed, giving me only 45 minutes to collect and check in my bags in Seattle. I discovered my bags were missing when I went to collect them, causing me to miss my connecting flight to Spokane. Despite Alaska Airlines putting our bags on the next flight, there were no available seats, leaving us stranded in Seattle without our luggage and nowhere to stay. This frustrating situation was a result of poor customer service from Aer Lingus.

Good afternoon, My husband and son have tickets from Milan MXP to Dublin on 08/08/[redacted]. They opted for 10 kg hand luggage instead of checked luggage due to baggage chaos in Dublin airport. After booking, my husband learned that even the 10 kg carry-on must be checked for free. If a passenger wants to carry it on board, a fee is charged. I believe he misunderstood due to language barriers. I trust AerLingus does not expect payment for the included hand luggage, especially with Dublin's baggage situation. They likely encourage using carry-ons. Can you confirm passengers can carry 10 kg hand luggage on board for free? Thank you, Hilary Clancy

Hello, I wish to report an issue with a flight booking from Chicago to Berlin through Aer Lingus with Exploretrip. The relevant flight information is as follows: Passengers: Benjamin Westgate Orcutt and Jennifer Lee Orcutt ([redacted]) Aer Lingus flight on June 24 Booking reference: VVIESH ORD-DUB El [redacted] @ 3:30pm-5:10am DUB-BER El [redacted] @ 6:40am-10:00am Unfortunately, the Dublin to Berlin flight was canceled, leading to additional costs of $[redacted].43 for alternative flights. Exploretrip has indicated that Aer Lingus refunded them only $[redacted].54 for this leg of the trip, which seems insufficient. I kindly request confirmation of the refund amount. Furthermore, as per European regulations, we should be entitled to [redacted] euros each for expenses incurred due to the last-minute cancellation. Exploretrip mentioned that I need an email confirmation from Aer Lingus regarding this compensation. Could you please assist with this matter? Thank you, Jen Orcutt

During my recent trip to Scotland, my luggage went missing, causing quite a bit of distress. Despite having a tracker, when I sought help in Edinburgh, I was unsuccessful. Confusion arose when a man mentioned my luggage was at the warehouse, which was incorrect, as it was actually at the airport and a pin number was not provided when filling out a form. My bag eventually ended up in Dublin, then back to Boston Logan Airport, Terminal C. The tracker indicates it has been in Boston for five days. My booking confirmation number is 2K4C5F for Karen Willis from Darlington, Md. With the PNR being SHCMQE and AA [redacted] [redacted] [redacted]. I kindly request the return of my luggage or an update on its status. The revised flight itinerary after the initial cancellation was PHL548B1240 on July 10 to BOS AA1162 on July 10, connecting to DUB EI [redacted] on July 10, and finally to EDI on EI [redacted] on July 11, [redacted].

I had a turbulent flight experience recently. On 18/7/[redacted], I was scheduled to fly from Manchester, UK, to Boston, USA via Dublin. Unfortunately, my first flight from Manchester to Dublin was delayed, causing me to miss my connecting flight despite assurances from the flight attendants. I was stranded in Dublin and had to stay overnight in a hotel. The next day, my rescheduled flight was also canceled, adding to my distress. Thanks to the efforts of MaryAnn, a supervisor, I was rebooked on a different route from Dublin to JFK and then to Boston, where I arrived two days late for a family wedding. The stress of the situation made me physically ill for an extra day. I am disappointed about missing important events and would like to request compensation for the ordeal. I am already anxious about my return flight arrangements. Samantha Q.

My granddaughter's flight from London Heathrow to Shannon, Ireland on July 3 was cancelled and she was rebooked for July 4. Unfortunately, she missed our tour departure due to the rescheduled flight arriving after the tour had left. I had to pay [redacted] Euros for a car to transport her to Galway where the tour was. Her luggage was also delayed and only reached us on the night of July 5, two days later. I need to make a claim for the additional expenses, the EU fine for delayed luggage, and compensation for the inconvenience caused by the flight cancellation. I am aware there is a form for this purpose; could you please direct me to where I can find it? Thank you. J.K.

During my travel on May 5, [redacted], my flight from LGW airport was delayed, causing me to miss my connecting flight to Dulles Airport in Washington. I had to take a different route to JFK in New York and connect to another Delta flight to reach Dulles, making it a long and stressful journey. We didn't get home until after midnight London time. Additionally, upon arrival at Dulles, my baggage didn't arrive, leaving me without clothes or toiletries. I had to go back to the airport on May 6, [redacted], to collect my baggage. The whole experience was costly and stressful, especially as it impacted my travel to Pennsylvania for a graduation ceremony that I couldn't attend due to the delayed baggage arrival.