Aer Lingus Customer Service Issues

I have a Aer Lingus flight booked from the UK to Washington DC. I spoke to the American Embassy this morning and was informed that UK citizens are currently not allowed into America due to COVID-19 restrictions, which I was already aware of. Aer Lingus still claims the flight is proceeding, but I am certain I won't be able to depart from the UK because of the current situation. I have requested credit and vouchers from the airline but have not received any response. The lack of communication is frustrating. Thank you for your attention. Ray C.

Hello, I am arriving from Zambia at LHR T2 and need to go through Immigration and Customs to catch a connecting flight to Dublin on Aer Lingus. My bookings are separate, and I must show Immigration my transit time is only a few hours, which I can't do without proof of my Aer Lingus ticket. How can I obtain an Electronic Ticket or similar proof to comply with track and trace requirements at the airport? Thanks, Stay safe. - Keith R.

I am a 21-year-old Irish citizen who tested positive in Madrid on August 9 while planning to return to Dublin on the 11th. I am isolating currently and will continue until the 11th day. The Irish Embassy informed me that showing my positive test result 12 days after the test should be sufficient for the Dept of Foreign Affairs. However, Aer Lingus requires a negative PCR test. I was told I may test positive for up to 90 days post-infection. Can you confirm if my positive test result after 12 days would be acceptable for travel?

Dear Aer Lingus, I hope you can understand the challenges I have faced with my recent flight booking. My Aer Lingus booking [redacted] for a trip from Toronto to Dublin via Boston on 2/9/21 has been changed multiple times due to Covid-19. I diligently got a PCR test as per your requirements, with negative results received within 24 hours. Despite my daughter's help in submitting details to Verify Me, the airport experience was stressful. Although I had all necessary documentation on my tablet, the airline staff couldn't process it efficiently, resulting in a missed flight. Given my urgent need to see my ailing brother in Dublin, I am seeking guidance on rebooking. I aim to take the direct flight to Dublin from 27/9/21 to 26/10/21. Unfortunately, my attempt to contact Aer Lingus via phone was unsuccessful due to technical issues after a long wait on hold. I am eager to find a resolution and desperately need to reach my brother in Dublin before it's too late. Sincerely, J.

Booking numbers 24V2R2 and 2J22KN. My wife and I have plans to travel to Alicante on the 14th of this month for two weeks. Unfortunately, due to my wife sustaining a broken wrist post-booking, we may have to postpone the trip this year. Her surgeon has advised against traveling until after the 14th, which is also when she has a follow-up appointment. Depending on her progress, the travel clearance might be delayed further. I would like to explore our options. If we cannot travel this year on medical grounds, we would like to reschedule for [redacted]. However, since the timetable for next year is not available, we're uncertain about the process. I previously contacted customer service and found the assistance inadequate. Thank you, BK

I had booked and then canceled a flight for two passengers, Ciaran Clarke and Noreen Clarke, on May 8, [redacted], from Dublin to John F. Kennedy Airport. The booking was handled by a third party. I no longer have access to emails from that time, so I don't have the booking reference, flight number, or details of the travel agent. Can you please provide me with the flight number and the name of the travel agent? Thank you. - Ciaran C.

Recently, I purchased a flight from Dublin through aerlingus.com. Unfortunately, I encountered an issue when trying to obtain travel insurance on the website. After reaching out to BOI debit cards, I learned that the insurance provider used by Aer Lingus on their site, AWP P&C S.A DUTCH BRAN, declined the payment due to the lack of 3D authentication from BOI for credit/debit card transactions. I am seeking guidance on how I can include travel insurance for my upcoming March flight. Thank you in advance for your assistance.

I was scheduled to fly to London around noon. After receiving advice to avoid travel due to the rising risk of contracting or spreading COVID-19 or its variants, I attempted to reach Aer Lingus at 9:00 am but was unsuccessful. I am looking to obtain a voucher for the unused flight to reschedule a future trip to London. I made multiple attempts to contact Aer Lingus at least three hours prior to my flight departure without any luck. Thank you. J.

My Aer Lingus flight was delayed by 5 hours, and I was unable to use the restroom onboard, resulting in an uncomfortable situation. I have been trying to reach out for the past 4 months but have not received any response. They have not provided a way to speak with a senior customer service representative. The process is frustrating as I keep being promised a callback that never happens. I have sent approximately 20 emails to [redacted] with no resolution. I am disappointed with the lack of assistance. Best regards, Kim Thomas

I made a reservation for a flight with reference number 2R8DZ2 using an Aer Lingus voucher and my credit card to cover the seat and baggage fees, totaling [redacted].07 euros. Although my booking details indicate no charge for date changes, I'm being asked for an additional 92 euros when I try to modify my dates. Interestingly, checking the website reveals that booking the same flight on new dates, along with upgrading my seat and baggage, would only cost [redacted].97 euros. I'm puzzled by the extra charge of 92 euros when there seems to be no fare difference. I called Aer Lingus and spoke with Rio in Bulgaria, who couldn't provide a clear explanation and abruptly hung up when I asked to speak to his supervisor. As a pensioner, I am dissatisfied with this situation. My revised travel plans are departing Dublin on May 8, [redacted], on EI [redacted] and returning from Malaga on June 4, [redacted], on EI [redacted]. Any assistance you can offer will be greatly appreciated. Regards, N. Minogue.

I need to make changes to my flight departing from Dublin to London Heathrow tomorrow at 15:30, but I'm unable to access my booking online. I've noticed that the flight scheduled for 5th January at 15:30 from Dublin to London Heathrow is not showing up on the flight status schedule. It seems that the flight might have been cancelled or rescheduled without any notification to me. I've tried reaching out to the phone helpline but had no luck, and I also sent an email to [redacted], but haven't received a response. This lack of communication is very disappointing. My reference number is 2IPSBW. I urgently need assistance as my flight is tomorrow, and I would appreciate prompt resolution. Thank you. -Chantel O'Connel Email: [redacted] Phone: [redacted][redacted]

My husband and I, loyal Aer Lingus customers for nearly 30 years, unfortunately had to cancel our flights due to unforeseen circumstances. Despite our initial ticket cancellation, we kindly request an extension until January [redacted] to use our flight credit, as our recent trip back to the States has made an earlier return in August [redacted] inconvenient. Thank you for considering our situation. Sincerely, Patricia Jandura

I have booked two flights to Dublin departing on April 1st and returning on April 12th. The booking references for the flights are 2HHYMJ and 2U8CUB. Initially, I paid $[redacted] each way to upgrade my husband, Michael J. Farnan, to business class, which was successfully completed. However, when I attempted to upgrade my own seat, I was informed that only individuals with full mobility or with children could occupy those seats. I then tried to switch my husband’s seat to be seated next to mine, as we prefer aisle seats. I have also reserved my seat for the upcoming $74 upgrade each way. I kindly request to adjust Michael's seat to be next to mine and refund the amount to my credit card ending in [redacted]. Please feel free to reach out to me at [redacted] or via email for any additional details. Thank you for your assistance in advance.

I have been attempting to contact Customer Service for the past four hours from Ireland at 01-[redacted]. Eventually, I was connected with a representative, but unfortunately, there was a language barrier hindering our communication. My inquiry pertains to a refund voucher for a schedule change in May [redacted] for my flight to Malaga, Spain. I had requested this refund online and received an email with Case Reference [redacted] on May 26th, [redacted]. I am seeking clarification on whether the refund voucher was issued, the amount, date, and voucher number. Despite explaining this to the representative, I was put on hold for 10 minutes and then disconnected. This service experience is unsatisfactory, and I urgently request a callback at [redacted][redacted]. Thank you. - A.L.

Hello, I would like to update some details regarding my booking with Aer Lingus. My booking reference is 2RWCQW. The booking is under my name, Thomas A. Kavanagh, and my wife, B. Kavanagh. We finalized the payment on 3rd January [redacted], for a total of €[redacted].12. Our flights were for Dublin to Toronto, Toronto to Edmonton on 13/06/[redacted], and the return on 27/6/22 from Edmonton to Toronto, and then Toronto to Dublin. Although I am unsure of the ticket class, our plans have now changed. I am seeking information about our options – whether we are eligible for a refund, can change locations or dates, or obtain a travel voucher. Considering the significant amount spent and the advance notice, I would appreciate prompt assistance. We have always relied on Aer Lingus for their exceptional service, and this change is a first for us. I am keen to hear back soon. To reach me, please use my email [redacted] or contact me at [redacted]. Best Regards, Thomas & Breda Kavanagh

I am seeking guidance regarding booked flights to Dublin. Flights were arranged for one person from Boston and six adults from ORD. My son recently informed me of complications from a previous spinal fusion surgery, necessitating corrective surgery in March. Due to his condition, I am hesitant for him to endure multiple flights to Dublin. Additionally, Aer Lingus is charging $[redacted] to modify a seat I've already paid for, and I would like to adjust seating arrangements due to my great grandson's vaccination status. Any advice on Aer Lingus' policies regarding flight changes, especially given the medical circumstances, would be greatly appreciated.

I was shocked to discover my flight to New York for my 21st birthday was cancelled without prior notice. The flight details are 278G6W. I have been unable to reach anyone on the phone to address this issue. My parents, who were also on the same flight, had to rebook their tickets with the reference number 2IIHI2. This has left me devastated. I kindly request a thorough investigation into this matter. Thank you. - Aisling Canny

Hello, I am writing to address an issue I am having while trying to use my [redacted] vouchers totaling [redacted].68 to book a flight. Despite attempting for two weeks and contacting your live chat, which seemed automated, as well as calling with no resolution, I have been unable to use my vouchers. As a result, I reluctantly paid with my Visa card and now seek a refund for the voucher amount. Unfortunately, I am feeling quite frustrated as I cannot locate an appropriate email address to direct my complaint. I recall being encouraged to opt for a refund back in [redacted] and now wish to proceed with that option. Please assist me in resolving this matter promptly. Thank you. - Fionnuala Murphy

Dear Sir/Madam, I recently made a mistake while booking a flight with Aer Lingus from Edinburgh to Dublin on the 7th of April, [redacted]. My booking reference is 2CWXGS and it was paid for in sterling at a cost of £92.24. I intended to book a flight from Dublin to Edinburgh departing at 6:40 AM and arriving at 7:55 AM on the same day. I would appreciate it if my original booking (2CWXGS) could be canceled and transferred to the correct flight from Dublin to Edinburgh. I am willing to cover any additional costs that may incur from this change. Thank you. Sincerely, Dr. John McMahon

I was in the process of booking a flight on the eDreams website this morning. While I was still reviewing the details and not ready to confirm, I accidentally got charged for the full amount. I wasn't able to review the final costs before this happened. I was mainly looking at purchasing insurance for the flights when the full payment got processed. Even though the booking hasn't been entirely confirmed from my end, I'd like to cancel it. The eDreams confirmation number is [redacted]. They have taken a deposit of $[redacted].30, but I don't wish to proceed with these flights. I appreciate any assistance. Thanks, R. Guerrette