AT&T Wireless Customer Service Issues

Changing my phone plan this year was a smart move. Previously, with Verizon, I was spending $90-$[redacted] monthly without unlimited data. This led to data overages and extra fees, especially during long trips. I decided to pay off my device and switch providers. Now, I pay just $40 monthly for unlimited data, saving over $[redacted] annually without sacrificing service quality. I urge others to research and read user reviews before making the switch. It was a worthwhile decision for me.

Hello, I am Major Chrystal Berube from the USAF, with AT&T services for over 10 years. Recently, I encountered issues with my daughter's phone line, leading to erroneous charges on my bill. Despite multiple attempts to rectify the situation, including providing documentation, the problem persists. AT&T's customer service has been unresponsive, leaving me frustrated and seeking assistance to resolve these billing discrepancies. I can be contacted at [redacted] or [redacted] Thank you for any help. Regards, Major Chrystal Berube.

U-verse recently removed OAN, a channel I have valued for years. I have been a loyal customer of AT&T for phone and internet, and U-verse for TV, but if OAN is not reinstated by the end of April, I will have to consider canceling these services. I subscribe to U-verse for a variety of news sources, not just those preferred by AT&T. It's important for me to have access to news from a conservative viewpoint, just as they provide channels like MSNBC and CNN with a liberal bias. I have reached out to my Florida senators to address my concerns regarding media bias and the restriction of different viewpoints, and I hope they will take action on this issue. I am disappointed in AT&T, U-verse, and DirecTV for their handling of this situation, and I am not satisfied with the explanation of it being a mere "contract issue." Those who are informed about the OAN situation will understand the real reasons behind it.

For the past two months, AT&T terminated my service for two cell phones, deactivated my phone numbers, yet they continue to debit my account through automatic payments. I am highly unsatisfied with this situation. It's disappointing to see the lack of consideration for loyal customers like us who initially supported AT&T when they were just starting out. Now that they have grown, they seem to have forgotten about us without any explanation. It feels like they are more focused on their own pursuits than on customer loyalty. Good luck to AT&T with their endeavors, but it's crucial for them to remember where they came from and to treat their customers with respect and transparency instead of neglecting them.

I am seeking assistance with transferring my current AT&T cell number [redacted] to another carrier. I am unable to access my AT&T online account or reset my password due to issues with 2-factor authentication, which also hinders my access to the linked email address ([redacted]). My old AT&T 3G phone has been in use since February and can only receive texts directly from AT&T. I appreciate the code necessary for porting my number. Regards, Janine M. AT&T Wireless Customer Since [redacted] AT&T Cell: [redacted] Current Landline: [redacted] Current Email: [redacted]

I have been a loyal customer since [redacted], and over the years, I have never exceeded my data limit. After spending 3 hours on the phone with At&t's tech support, I realized that their definition of "loyalty" differs from mine as a customer of 12 years. Unfortunately, a possible glitch consumed my data and carry-over data in just 18 days, forcing my phone into slow mode until the next billing cycle. Despite this, At&t could not restore my data, leaving me inconvenienced for the next 12 days. Instead of providing a solution, their first suggestion was to upgrade to a more expensive plan. After 13 years of loyalty, I am now considering switching providers for the first time.

I need assistance with my phone bill as my dogsitter used up all my data, resulting in $[redacted] in data charges over two months. I use the data for work, and she used it without my knowledge. Although I have eliminated the issue by blocking her access and limiting device connections, the bill is still too high for me to afford. I am considering upgrading my wireless phone by trading in my current one, but I am unsure about the associated costs. I am also confused by the charges for two lines on my wireless bill and would like clarification. Additionally, I was approved for the Affordable Connectivity Program and need help setting it up to receive assistance with my bill. I am seeking a customer service representative who can address my concerns without increasing my bill, as I already find my monthly payment of $[redacted] for two lines to be high. I am unable to pay the inflated bill at the moment and would appreciate any assistance in reducing the data charges.

I have a postpaid bill for 5G service that was charged automatically to my account in April for $[redacted].93. I was promised an upgrade to a new S20 phone with a trade-in, but my old phone did not qualify, even after providing Kevin with the IMEI numbers. I received the 5G SIM card while in the hospital, but since I didn't have a 5G phone, I couldn't use it. Despite being assured by three representatives that I would receive a refund, I still haven't been refunded. I've been a loyal AT&T customer with internet and a prepaid account for years, but it's unfair not to get my money back. I never used the 5G SIM card as my current phone is not 5G compatible and I feel deceived about the upgrade offer.

I was charged $[redacted].93 for a postpaid account with 5G service. I gave the representative my initial number for my phone and was promised a free S20 phone, but later told my phone didn't qualify. I never used the 5G SIM card as I didn't have a compatible phone. Despite canceling the service and being assured by three different people that I would be reimbursed, I have not received any refund yet. I have been a loyal customer with internet service and a prepaid phone for years. I feel it's unfair to be charged for a service I never used. I am still waiting for my money back as promised by the representatives.

I originally called about a hotspot issue, and the representative mentioned that my two lines were eligible for an upgrade. They explained that if I added three $0.99 devices to the three open lines on that day, I could get both upgrades with no extra charge when placing the orders. I selected the three new devices and both upgrades, and then I was put on hold for nearly two hours after already spending 1.5 hours on the phone. When I called from a different phone, I was told she needed to call back but never did. After speaking with seven more representatives, I discovered there were 11 lines on my account, and all the information was incorrect. I still need the two upgrades as I couldn't afford the upfront fee. Also, there is a sim card on my account with no phone. I believe, after all the trouble and incorrect information, I deserve to have the upgrades and new line added completely free of charge, as promised, with some bill credit.

I have two phone lines, one on the Starter plan and the other on the Extra plan since March [redacted]. Initially, my monthly bill was consistent at $[redacted].94, inclusive of taxes, service charges, and device financing. When I requested my Union member discount to be applied in November [redacted], my bill increased by $15, and my Extra plan was changed to Elite without my consent. Despite multiple calls and credits being issued, the issue persisted for several months. My plan was incorrectly switched to Premium during a recent call, but a supervisor supposedly reverted it back to Extra. I was only given a $40 credit, despite being owed $60 for four months of overbilling. I need assurance that my account is now corrected, and my bill will return to the original $[redacted].94 amount.

We were informed that our bill would be $87.50, but our first bill is $[redacted]. We were advised it would take 2-3 billing cycles to reflect the lower rate. Unfortunately, we are now paying more money than expected and attempted to return the phones and cancel the service after receiving the first bill. We were informed that we cannot do this and would have to pay for the phones out of pocket if we cancel. We are dissatisfied with AT&T after only one month and would like to return the phones without the $[redacted] per phone charge (x2) and receive credit for our trade-in phones. This experience has left us feeling deceived and financially burdened, forcing us to continue paying for a service we are unhappy with. We simply want to return the phones, receive credit, and transition back to our previous provider, despite having to purchase new phones at a lower cost.

I am interested in renegotiating a better deal as my current plan is too expensive. I am considering switching providers due to the lack of nationwide 5G+ coverage and better service options from Verizon and T-Mobile. To consider staying, I would need this month's bill waived except for the iPhone payment. The slow data speed and issues with DSS and 5G stand-alone availability are concerning. I have experienced slow performance on my iPhone while using AT&T's Safari browser, making it challenging to even browse the AT&T website. I believe my iPhone may have software issues as I have tried iOS 16 beta without improvement. I am requesting an immediate resolution, a replacement iPhone, and not to be charged for the replacement due to the ongoing connectivity problems and dropped calls experienced with my current device. The service has been so poor that I do not feel justified in paying this month's bill.

We purchased two AT&T Cingular Flip 2 phones, but they weren't compatible with my girlfriend's plan due to being limited to 4G. We visited the AT&T store at [redacted] S Koeller St in Oshkosh, WI, where they switched us to a new plan and provided us with two AT&T Cingular Flip IV phones. The staff there mentioned they couldn't transfer the old phone's contacts. On trying to resolve this on the website, we found various methods like using WIFI or Bluetooth, which the store staff seemed unaware of or too busy to assist with during our appointment. Since the phone my girlfriend got can make calls but the other person can't hear her, there might be a setting issue. We attempted to reach out to the AT&T store at [redacted] N Pioneer Rd, Fond Du Lac, WI, but they didn't answer, and we didn't receive a call back after leaving a voicemail. We hope they can assist with transferring contacts from the old Flip 2 to the new Flip IV and address the sound problem promptly. We value our 14-year-long customer relationship and expect reliable products and services. Best regards, Sahron T. & John W. [redacted] State Street Ripon, WI [redacted]

My recent phone bill unexpectedly increased by over $[redacted] and now amounts to $[redacted]. The bill covers two phone lines, A and B. Line A's data usage was standard at about [redacted] Mb, while Line B had an unusually high data usage of over 60 Gb, which is a significant increase compared to Line A. I contacted AT&T, and they acknowledged a system error, claimed to have resolved it, and assured me they wouldn't charge for the excess data. However, I am still seeing the high bill. Although the new billing cycle has commenced with Line A data usage reset to 0, Line B still shows over 60 Gb used. I'm requesting a reversal of the charges, resetting Line B's data to 0, and a permanent resolution to this issue on the backend.

I attempted to activate my two older phones online but had to go to the store where they activated them and charged me an unexpected activation fee for each phone. Additionally, they added insurance without my consent. Consequently, I now have unnecessary insurance, including AppleCare Plus. Surprisingly, my bill amounts to $[redacted], which includes the activation fees and three months of service.

I keep receiving AT&T wireless e-bills for someone named Angela who is facing service cutoff due to non-payment. The emails are not intended for me, and I'm unsure of how AT&T obtained my email address. Unfortunately, AT&T customer service requires an account number to assist, which I don't possess as I do not have an account with them. I am unable to speak to a representative as the automated phone system does not cater to my situation. I simply want AT&T to contact their customer "Angela" through alternative methods such as phone or text to cease sending emails and e-bills addressed to me about her account.

My cousin, Jeri Friedman, residing at [redacted] SE Ridgewood Street, Port Saint Lucie, FL [redacted], has been without internet service for over a week. As a disabled individual, she heavily depends on the internet for essential needs such as food, spiritual guidance, and various other services. Due to her health condition, she is unable to leave her home. Despite being assured that the service would be restored within a few days, the restoration keeps getting delayed. There is a significant upcoming spiritual event that she won't be able to attend without internet access. Jeri's main support, her father, recently passed away, and she is in urgent need of temporary internet access to participate in her remote event. Your assistance in resolving this matter promptly would be greatly appreciated. - Alice R. Seaver

My email account was compromised recently, leading to unauthorized emails being sent from my address to my contacts. As a result, many friends and family members have been reaching out regarding suspicious requests for Google Play and Apple gift cards supposedly for ailing friends. Unfortunately, my email password and ID have been changed, making it impossible for me to regain access. Even attempting to answer security questions has not allowed me to reset my password or regain control of my account. I am seeking assistance to recover my email so I can resume using it without resorting to creating a new account. Contact information for my wife's g-mail address is available below.

An AT&T employee deceived me: Sales Representative: Yun Z [redacted] Las Plumas Avenue, Suite H, US - AT&T Store, San Jose, CA [redacted] [redacted] During the purchase of a family package, she provided false information resulting in unmet promises. I possess chat records as proof, yet she obstructed and erased my contact details. Consequently, I have incurred losses via credit card charges and three unpaid iPhone installments. English is not my first language, hindering direct phone communication. Currently, I rely on translation software. I seek restitution for my losses and justice against this deceitful individual.