Does AT&T Wireless offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST.The least busy day is Sunday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 29 seconds.The longest hold times are on Saturday, and the shortest are on Sunday.You can skip the hold time for free.
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
24 hours, 7 days · Calling this AT&T Wireless number should go right to a real human being · Are you calling about the number you are calling from? Yes or No.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AT&T Wireless below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AT&T Wireless phone number to document the phone system.
Here is how our research team describes the way the AT&T Wireless phone system greets you: Are you calling about the number you are calling from? Yes or No.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 then 0# then 0
Below are some clips we've found from AT&T Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to AT and T. Call is recorded for quality.
What's the issue you're calling about?
So I can help you, what's the account number or phone number on the account?
Can you tell me the account number or phone number on the account?
If you don't have either, say, I don't know.
Are you still there?"
Excerpt from a call with AT&T Wireless
Monday, January 8, 2024 1:00 AM
They may need the phone number on your account
"I need to know your account number or the phone number on the account.
If you don't have either, say, I don't know.
Can you tell me your account number or the phone number on your account?"
Excerpt from a call with AT&T Wireless
Tuesday, March 19, 2024 4:12 PM
They may ask your reason for calling (instead of a menu)
"Welcome to AT and T. Call is recorded for quality.
What's the issue you're calling about?
So I can help you get to the right agent, what's the account number or phone number on the account?
Now before I connect you with an agent, can you give me more details on what prompted your call?
Without more information, you may reach the wrong department, increasing your hold time.
What is the reason for your call today?"
Excerpt from a call with AT&T Wireless
Friday, June 14, 2024 2:07 PM
They may ask you to enter information with the dial pad
"So I can help you, what the account number or phone number on the account?
I got your number.
I got your number as zero zero. Is that correct?
I got your number as zero one.
Is that correct?
I got a one, but I didn't find the product you are calling about associated with that account.
Please enter the account number you want info on."
Excerpt from a call with AT&T Wireless
Sunday, June 2, 2024 6:17 PM
They may ask you to say or enter information
"Just a moment, please.
I'm looking at your account now.
To help me verify your account, please say or enter your account holder's passcode."
Excerpt from a call with AT&T Wireless
Wednesday, March 27, 2024 4:56 PM
What are the hours and when should I call?
AT&T Wireless operates the call center for this 800-331-0500 phone number Mon-Fri 8am-10pm, Sat-Sun 7am-7pm ET.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 2,798 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AT&T Wireless call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AT&T Wireless is Sunday.The most busy day to call is Thursday, which averages 234% more phone calls by comparison.Again, this is based on a sample of 2,798 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Saturday, which is 2265% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call AT&T Wireless is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this AT&T Wireless number, but it is also the day with the shortest hold times.
I found a slight discrepancy on my AT&T bill, and I want to make sure that it's accurate. Despite looking over my bill online, I couldn't figure out a reason for the increase, so I thought the best way to solve the issue was to just call AT&T and ask. I don't enjoy waiting on hold to talk to busy companies, but it's worth it when it comes to billing. After all, I don't want to pay something that I actually don't owe just because I can't figure out my bill.
However, AT&T provides many services, so I'm aware there is a lengthy waiting time sometimes. Between the phone services, cable services, Dish services, and internet services, they have a lot of customers across the country. This time I was warned that the weight was 10+ minutes, and it was about ten minutes. Still, it was worth figuring out my bill before any extra charges were added.
When I called, an automated voice said, "Welcome to AT&T. Calls recorded for quality. How can I assist you today?" I responded, "Talk to someone about my bill," and then it asked right back, "What would you like to know about your bill?" I didn't want to deal with the phone system, so I just said, "Talk to an agent." It didn't seem to care, though, because it continued to say, "Okay, I can get you to an agent, but first, I'll use the number you are calling from to look up your account. Is that the number you are calling from?" Once I answered yes, it told me it found my bill and listed a few things I might have called about. Then it was weird because I told it that no, I wasn't calling about that, and there was a brief silence, and the voice assistant responded, "I'm happy I could." It didn't relate to anything said, but I didn't want it to hang up, so I said, "Talk to someone," into the silence.
This finally worked because it responded, "I'll be happy to connect you to one of our representatives; I will note that wait times are longer than expected. Would you like to try this with me first?" I said no, and it then said, "Okay, one moment, please, while I handle your request. For security, tell me the account holder’s password. You can also say, I don't know it." After I gave them the passcode, I finally got to the hold line. Which, as I noted, did take me ten minutes, but the agent who answered was helpful, and I got my questions answered.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call AT&T Wireless
If you have time to do a bit of reading before you call AT&T Wireless, we recommend you read over some of our problem-specific articles.
Accessing your AT&T Wireless account is easy. You only need your user ID and password. If you have any challenges, you may seek help from the support team.
Yes, AT&T Wireless Insurance is available for business accounts. AT&T offers insurance coverage options tailored to meet the needs of businesses, ensuring their wireless devices are protected against unforeseen damage, loss, or theft. Business accounts are eligible to enroll in device protection plans, allowing them to file claims and receive replacements or repairs promptly. These insurance plans can cover a wide range of devices, including smartphones, tablets, and wearables, and offer benefits such as coverage for accidental damage, mechanical and electrical breakdowns, and loss/theft. With AT&T Wireless Insurance, businesses can have peace of mind knowing that their telecommunication devices are safeguarded against unexpected events that can disrupt their operations.
The cost of AT&T Wireless Insurance varies depending on the device you have and the coverage plan you choose. AT&T offers different insurance options for smartphones, tablets, and smartwatches. The monthly insurance premium can range from $7 to $15 per device, depending on the device's retail value. This fee covers protection against accidental damage, loss, theft, and mechanical or electrical failures. Additionally, a deductible fee may apply when filing a claim. The deductible amount varies based on the device, ranging from $25 to $299 per claim. It's essential to review the specific terms and conditions of the insurance plan to understand the coverage details and associated costs before making a decision.
Click the link above to get answers to just about any AT&T Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AT&T Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Upgrade phones: "I'd like to upgrade my phones."
- From a call lasting 17m 53s , Dec 2, 2024 9:21 PM
Service to new device: "Service to new device."
- From a call lasting 2m 5s , Dec 1, 2024 6:03 PM
Internet issues: "Preston, do you not is there a delay in your Internet?"
- From a call lasting 19m 17s , Nov 30, 2024 6:47 PM
Upgrade assistance needed: "Not able to upgrade the phone."
- From a call lasting 41m 56s , Nov 30, 2024 5:30 PM
Upgrade line: "We tried to go into your system and just do an upgrade, but that didn't work."
- From a call lasting 1m 36s , Nov 30, 2024 5:23 PM
Inquiring about bill amount: "See how much my cell phone bill is."
- From a call lasting 3m 50s , Nov 30, 2024 4:03 AM
Request to lower bill: "Lower my bill."
- From a call lasting 3m 39s , Nov 27, 2024 10:00 PM
Information about why customers call AT&T Wireless is extracted from issues that customers have reported to GetHuman.
Select an Option for step 1 and 2 and 'Chat' will be an option in step 3
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AT&T Wireless provides this option.
AT&T Wireless Customer Service on Facebook / Messenger
Some customer service teams, like that of AT&T Wireless, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- AT&T Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AT&T Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T Wireless agent. This phone number is AT&T Wireless's best phone number because 72,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-0500 include Complaint, Overcharges on my account, Service or technical issue, Billing issue, Change or cancel service and other customer service issues. The AT&T Wireless call center that you call into has employees from India, Philippines, Montana, Colorado and is open Mon-Fri 8am-10pm, Sat-Sun 7am-7pm ET according to customers. In total, AT&T Wireless has 6 phone numbers. It's not always clear what is the best way to talk to AT&T Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AT&T Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
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