AT&T Wireless Customer Service Issues

I have not received the $[redacted] credit for the phone I returned to AT&T almost two years ago. I have been paying $40 a month, and the remaining balance should have been cleared by now. I visited the AT&T store in Lake Charles, Louisiana, on Prion Lake Road, and requested to speak with the manager. However, I was only allowed to speak with the assistant manager, who did not provide any resolution. Even when I asked for the regional manager's contact information, they refused to share it with me. This matter was previously handled by the current regional manager when she was still the store manager, but I was not able to discuss it with her. I have been a loyal AT&T customer since [redacted] and seek a resolution to this issue. Please contact me at [redacted]. Thank you.

I contacted customer service in October to discuss reducing my phone bill. After the plan was adjusted and reduced significantly, I was informed that it would only take effect in the next billing cycle. Shortly after, I discovered another discount I qualified for, which had not been mentioned initially. I called back and was able to secure the additional discount, further reducing my bill. Despite these discussions with various agents, the invoice I am currently reviewing does not reflect the agreed-upon changes.

My AT&T phone plan is Elite Unlimited for all phone lines, and I have Direct TV Choice for television. I rely on my iPhone 6 hotspot for internet, and my husband uses his iPhone 6 hotspot as well. Strangely, my printer and computer can see his hotspot, but Direct TV cannot. On the other hand, his computer, my computer, and my printer can all detect my hotspot. After a frustrating call with Direct TV tech support, I was told it's not their issue but rather a problem with AT&T. I tried to resolve it on my own and eventually got through to a tech who claimed everything was fine and blamed Direct TV. I'm now considering switching TV or phone providers. Planning to make some changes on Monday.

Last month, after paying my DirecTV bill, I received an offer from AT&T for a free gift which I accepted and paid the shipping for. Today, on 12/12/21, I noticed two charges on my credit card from the companies AT&T used for the gift. Legacytechgadgets.com charged $[redacted].00 and Archlifegadgets.com charged $[redacted].00. I immediately contacted my bank, blocked my account, and initiated a dispute for these unauthorized charges. AT&T should be made aware of the deceptive practices of the companies they are associating with for these gifts. As a customer, I am disappointed by this experience and believe AT&T shares some responsibility for the situation.

I keep getting texts like the one below. I'm not the main account holder, just a family plan member. "ATT Free Msg: November bill is paid. Thanks, Here's a little gift for you: hajx36.com/wTerfXpNaM". Is this a real AT&T promotion? If yes, what gifts are they offering? If not, how can I stop these messages?

In mid-October, I notified the company of my husband's passing and was told to close his account and open a new one in my name with my cell phone number, [redacted], but the process was not completed. On December 7th, after facing continuous issues, I visited the AT&T store at 170th Evans Plaza, Omaha, Nebraska [redacted]. Robbie, a helpful employee, spent over an hour trying to close my late husband's account and open a new one for me. Despite assurances that it would be resolved within 48 hours, the issue persists. Frustrated with AT&T's lack of customer service, I sought a new carrier. I urgently require my account, especially the business phone, to be fixed by tomorrow. I am disheartened by AT&T's hindrances and poor customer support. I only need a transfer PIN for my account, Linda Vincent, to switch to a new provider. Hoping for a prompt resolution to this matter. Linda Vincent at [redacted] N. 159th Circle, Omaha, Nebraska [redacted]. Contact me at home at [redacted]. AT&T's ineffective procedures are impacting my business negatively.

My daughter's ex-boyfriend took several devices I've given her over the past three years. We urgently need to get her a dependable phone. All the previous phones, covered by warranty and with T-Mobile and AT&T prepaid plans including insurance, were taken. Without a phone, she's unable to back up any information or contact anyone. He even took her most recent sim card with the number ending in [redacted]. Despite reporting the phone and the sim card as lost or stolen, he managed to access her Facebook account when she restored the phone line to receive verification codes.

I updated the passcode on my iPhone and now I can't recall it. Unfortunately, my phone is currently disabled. I also can't remember my iCloud login details right now. I was recently admitted to a hospital and it's crucial that I inform my family, friends, and employees about my situation. Everything I need is on my work PC, but it won't connect to this open network. Is it possible to do a remote reset or anything to help me out? Thank you. The account is associated with my business email, '[redacted]', which I am unable to access from the hospital.

I paid the installment on the day I ordered the internet and received a special discount for being a long-time customer with Direct TV for 15 years. I have a bundle that includes internet, a dish, and a cell phone. The technician who came to my home to set everything up ensured the installment was completed on the same day I called. Therefore, my bill should be approximately $[redacted], and I have switched banks, so I need the bill to be accurate. The representative also detailed the breakdown of the prices for me.

Yesterday, I called out of frustration and was on the phone for 4 hours being transferred between different representatives until I was disconnected. When I tried calling back, it seemed that the office was closed as no one answered. This experience left me even more frustrated. I have a pay as you go $1 a day plan that I use for emergencies only. I've saved over $[redacted] on it as I was able to roll over the balance yearly with a simple phone call. However, I was informed last night that this isn't the case anymore. My current plan ends in May, and I don't want to keep accumulating more funds on it, especially with the transition to 5G requiring me to purchase a new phone. As someone on a limited income, being on SSI, it's essential for me to be mindful of my expenses. I am requesting a refund of the current balance in my account as I plan to close it. It would be much appreciated if you could consider this before losing me as a customer for good. Thank you, Denis Cote.

I'm experiencing difficulty removing Google for Families from a Samsung phone. Google's support instructed a hard reset, but an error from Google for Families prevented it. They suggested contacting AT&T and Samsung. I'm unsure if their reset instructions are accurate. How can I hard reset to restore factory settings? Thank you. Instructions for hard reset: 1. Power off the phone. 2. Press and hold Power/Bixby key and Volume Up key, then press and hold the Power key. 3. Release when the Android mascot appears. 4. In Android system recovery menu, select "Wipe Data/Factory Reset" using Volume Down key. 5. Press Power/Bixby key to proceed. 6. Select Yes and proceed. After factory reset, choose "Reboot System Now". If you encounter errors, contact the device manufacturer for complete steps.

It has come to my attention from the news that you plan to censor One America News Network not due to financial reasons but political motives. As a paying customer for your services, it is concerning that you are delving into politics rather than focusing on providing the services we pay for. If you proceed with silencing a news outlet that delivers factual information, I may need to seek an alternative provider. My political affiliation should not matter in this situation; what matters is that you are straying from your business role. Your shift towards politics jeopardizes your standing in the business world. I used to appreciate your services, but mixing business with politics is a misstep. I urge you to reconsider this decision and pass my message along to your senior management. Your current course of action is distressing.

In July, I engaged in a chat with an AT&T wireless representative to upgrade my phones. They were offering a deal: a free phone for trading in old devices. I was eager to exchange my S9s for 2 new S21s. As promised, there were some initial and 3-month billing cycle fees, but I was assured my monthly payment would revert to $[redacted]. However, complications arose when I didn't receive a return mailer for my old phones. Despite contacting AT&T multiple times, I faced billing issues. Each time I called, I was transferred between representatives with no resolution. Even after being promised a mailer and email verification, the issue persists. Despite efforts to address it, I am stuck with a high monthly bill for 2 more years. A supervisor named Juan abruptly ended our chat when I expressed my frustration. The lack of assistance and unresolved problem is unacceptable; there must be a solution to this ongoing predicament.

I recently switched from AT&T to Spectrum, which operates on the Verizon network with Verizon SIM cards. My wife and I visited the Spectrum store on 1/12/[redacted] to port our unlocked phones. They transferred both phones and inserted new Verizon SIM cards, completing all necessary steps for the porting process. Test calls were successfully made and received on both devices, with correct phone numbers and caller IDs matching our names. The following day, my wife's number had been removed from our AT&T account, but mine had not. Despite Spectrum confirming the port was successful, AT&T still shows it as incomplete. I have contacted both companies, but each points fingers at the other, leaving me stuck in the middle with an unresolved account issue. I am feeling frustrated and weary from trying to resolve this. Any advice is greatly appreciated.

I have been a loyal AT&T customer for years. Unfortunately, I recently had an accident with my phone, rendering it beyond repair. The local AT&T salesperson at the Park Street location in Cumberland, Maryland, confirmed this. I contacted ASURION, our insurance provider as recommended, but the process has been frustrating. Despite paying a high insurance premium, I have been caught in a loop of calls and requests for various numbers. My cell phone number is [redacted], and my account number is [redacted]55, which should contain all the necessary information for a replacement. I am disappointed by the runaround I have experienced with my claim, especially after speaking with Paul Wilson from ASURION who assured me that a replacement would be expedited. I am left without a phone, and the prolonged process is unacceptable given the high insurance fees we pay. I urge for prompt assistance to resolve this matter efficiently. I have shared all the details, and I hope for a swift resolution. Thank you for your attention to this issue.

I currently have insurance on both of my phones to ensure I am well-covered, but unfortunately, one of my phones ([redacted]) was damaged beyond repair according to an AT&T associate. I was advised to contact ASURION for a replacement, but my experience so far has been frustrating and unhelpful. I am in need of a prompt resolution as I have paid for comprehensive coverage. All my billing and contact details are on file, including the purchase information and insurance plan details. I trust that my insurance will cover the costs involved. I am eager to have my phone replaced quickly and would appreciate communication through any means possible. I have been waiting for a response and resolution, but the delays are disappointing. I hope for a more efficient process from a reputable company like yours. I am looking forward to a timely resolution and the arrival of my replacement phone. Today's date is 1/24/22, and despite assurances from Paul Wilson, an assistant at ASURION, I am still waiting for the replacement device.

I recently received my new 5G cell booster and tried to set it up after downloading the app without success. When I contacted AT&T using the number provided, I spoke to a representative named SAI who advised me to call a different help line at [redacted], only to have the same agent answer. She denied speaking to me before and gave me employee ID #SC166H. After requesting to speak to someone else, I was transferred to a manager named Kim with ID#KD186N, who mentioned they had just started their shift. Despite promises to call back, no one did. Upon reaching out again, a helpful lady named Shaniqub connected me with a helpful gentleman who assisted me with setting up the booster. It was disappointing to experience such poor customer service from AT&T after being a loyal customer for nearly 15 years.

I was supposed to receive a $20 credit yesterday, in addition to what I verbally agreed upon when I signed up for an Apple account a year ago. I purchased an iPhone 11, and since then, I have been experiencing numerous problems with the device. My bill was changed without explanation. I spoke with a service professional yesterday who claimed they couldn't find the plan I signed up for. I had to show them the details on the AT&T app to prove it. The representative was very argumentative. I have called multiple times with issues - the phone shuts down apps, words overlap, freezes, and more. None of the representatives have been able to assist. The customer service is inadequate, and they seem unwilling to help. The phone does not even have a hotspot feature, which is disappointing. I am frustrated with this defective phone.

During a recent visit with my handicapped 82-year-old mother, I discovered she was deceived by a third-party vendor, OSL, at Walmart. Initially, they misled her into purchasing a $[redacted] Apple iPhone on a 3-year contract instead of the inexpensive no-contract phone she intended to buy. Additionally, they offered her a promotional deal on the phone that turned out to be invalid. My mother was unaware she was signing up for a 3-year contract and would have to pay $[redacted] upfront plus $60 per month. As her monthly bill nears $[redacted], this financial burden is significant for her limited social security budget. I am seeking assistance in cancelling her contract and returning the phone to Walmart.

I am sharing an ongoing issue I have with AT&T that will prevent me from being a customer in the future, despite being a customer for a long time. Regarding Account [redacted]56 and phone number [redacted]. My son bought a phone for a remote area on our family plan with AT&T. However, due to the unprofessional behavior, we switched to another provider. Unfortunately, the phone was lost or stolen in August [redacted]. After paying September's bill of $82.23, I was told we would not receive more bills. To my dismay, we are still being charged. After two attempts to cancel the account and verify no more billing, the problem persists. I am extremely frustrated with AT&T and will leave negative feedback and contact the BBB within a week if this issue is not resolved. Despite previous calls and assurances, I keep receiving bills. This experience has led me to end my long-standing association with AT&T. Joy H.