Does Microsoft Excel offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Microsoft Excel below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Microsoft Excel phone number to document the phone system.
Here is how our research team describes the way the Microsoft Excel phone system greets you: To best assist you, I need to know if you are calling as a home user or a business user.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 1 then 5 then 2 then 2 then 2
Below are some clips we've found from Microsoft Excel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with Microsoft Excel
Monday, November 11, 2024 4:37 PM
What are the hours and when should I call?
Microsoft Excel operates the call center for this 800-642-7676 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 232 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Microsoft Excel call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft Excel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft Excel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft Excel is Friday.The most busy day to call is Thursday, which averages 79% more phone calls by comparison.Again, this is based on a sample of 232 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
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Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Microsoft Excel is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Microsoft Excel staffs the call center well on Friday.
An automated menu system answered my call to this support number. It seems to be a general Microsoft support number rather than one specifically for Excel. The recording offered Spanish options and gave the standard disclosure about calls being monitored or recorded. It added that they collect personal information and may send it to other countries. The voice-activated menu then asks if you're a home or business user. If you don't give one of those phrases, the menu repeats three times before disconnecting.
After selecting home user, the menu asks what you need help with. If you don't respond immediately, it asks again with a couple of examples. I asked for help with Microsoft Excel. The automated voice told me that help is now online "to better assist you" and it provided the URL for Microsoft's support page. It asked if I would like the link texted to the number I called from. After confirming it sent me the text, the call disconnected. I received it immediately and clicked the link for the webpage. The text also had options for "help" and "stop." Responding with "help," however, just told me to contact them at the same link.
Hoping I could reach a human, I called the support number again. The recording that answered said that help with Microsoft Excel can be found online, gave me the link again, and disconnected. I tried again later out of curiosity but got the same message. It looks like the system saves your number to stop repeat calls. I've never heard of this, but I would guess that it's to prevent people from trying all the menu options until they get a human.
The link goes to a search bar on Microsoft's support website. After typing in your issue, it provides related help articles. There's also a landing page specifically for Excel. While there is a troubleshooting section, most of the articles are tutorials on using Excel. Their trending topics include using functions, customizing data in spreadsheets, and using PivotTables. They have live coaching sessions and downloadable templates, as well. For things like account issues, you'll need to check the Microsoft 365 landing page.
If the help articles don't solve your problem, you can live chat with an online support agent. There's also a user forum that you can post in. Both of these options require signing in with a Microsoft account. It's nice that they offer some alternative to phone support, but this could be an issue if you can't sign in to your account.
There might be a way to get a human on the phone, but they didn't give me a second chance. I can see the benefits of setting up customer service lines like this; they can use fewer agents and avoid a lot of frustrating calls. It'd be nice to have the option of talking to someone, though. While the help page is full of information, it's a pain to navigate and is covered in ads for Microsoft products.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Microsoft Excel
If you have time to do a bit of reading before you call Microsoft Excel, we recommend you read over some of our problem-specific articles.
The system requirements for Microsoft Excel vary depending on the version of the software. For the latest versions, such as Excel 2019 and Excel for Microsoft 365, the minimum requirements typically include a compatible operating system like Windows 10 or macOS, a processor with at least 1.6 GHz clock speed, 2 GB of RAM for Windows and 4 GB for macOS, and 3 GB of available storage space. Higher specifications, such as a faster processor, more RAM, and increased storage, are recommended for improved performance and working with large datasets. It is also important to have a compatible display with at least a screen resolution of 1280 x 768. Additional requirements may apply for certain features, such as internet access for cloud-based collaboration. It is advisable to check the specific system requirements for the version of Excel being used.
Yes, Microsoft Excel is available for Mac users. Microsoft offers a version of Excel specifically designed for Mac operating systems, ensuring compatibility and seamless integration. Whether you use a Macbook, iMac, or any other Mac device, you can access and utilize the features and functionalities of Excel. Mac users can create, edit, and analyze data using Excel's comprehensive tools and formulas. The Mac version of Excel provides a similar user-friendly interface and functionality to its Windows counterpart, enabling a smooth transition for users familiar with Excel on other platforms. Additionally, users can easily collaborate and share Excel files across different devices, including Windows PCs, through cloud-based platforms, such as OneDrive or SharePoint.
With certification for any software program, you'll be a step ahead of the rest whenever it comes to professional trust. GetHuman understands that and strives to help you achieve your goal via guides like the one above for MS Excel. You can also access customer care information whenever you need further assistance.
Click the link above to get answers to just about any Microsoft Excel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Microsoft Excel, and their purpose. Are any of these similar to the reason you are trying to call?
Excel VLOOKUP assistance: "We need help with VLOOKUP function in Excel for a report."
- From a call lasting 2m 18s , Feb 27, 2024 10:57 AM
Information about why customers call Microsoft Excel is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Microsoft Excel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Microsoft Excel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Excel agent. This phone number is Microsoft Excel's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-7676 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Microsoft Excel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Microsoft Excel has 1 phone number. It's not always clear what is the best way to talk to Microsoft Excel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Microsoft Excel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft Excel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.