eHarmony Customer FAQ

If you cannot message your matches after subscribing, it may be due to a technical issue or specific settings on your account. Please double-check that your subscription is active and that you are logged in. If everything appears correct and you still face difficulties, consider looking for troubleshooting tips or instructions to resolve the issue.

To specify the age group of men you'd like to meet, go to your search preferences in your account settings. There, you can set the desired age range, such as 70-76. For distance preferences, you can also adjust this in the settings. Look for the option to set a maximum distance for potential matches, allowing you to choose a 50-mile radius. Save your changes, and you'll receive matches that fit your criteria.

We understand your concern regarding the unexpected charge. It's important to note that billing issues are best resolved through the official eHarmony customer support. There is a link to the most up-to-date contact information right here on this page. Please reach out to them for assistance with your refund request.

If your postal code is not being accepted at the end of the survey, ensure that you are entering it correctly without any extra spaces or incorrect characters. Check the specific format eHarmony requires for your region, as it may vary. If the issue persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

If you cancel your account, you will not be charged for the remaining period, but it varies based on the terms of your subscription. Typically, your account remains active until the end of the billing cycle you've already paid for, and you won't receive any additional charges. Always check the specific terms and conditions associated with your subscription for the most accurate information.