To sign into your Xbox while facing verification issues with an old email and phone number, you should attempt to recover your account using the Microsoft account recovery process. Visit the "Can't access your account?" page to begin the recovery process using an alternative method, like answering security questions or providing an alternate email. If you have access to one of your other Xbox consoles, logging in there might help. Ensure you have all relevant information about your old account to facilitate recovery.
Asked Jan 31, 2026 3:59 PM