Updated

Playstation Customer FAQ

Top Answers & How-to Guides

What is Playstation's Phone Number?

The question we are asked most often is about how to talk to Playstation customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset a Parent Control Password on My Playstation Account?

With more homes owning PlayStation consoles, more parents are asking how to keep their children from seeing inappropriate content while...

How Do I Edit My Credit Card Information on File with Playstation?

This guide walks users through how to remove and add payment methods such as credit cards to their account with the PlayStation Store....
Ask any question you have about Playstation customer service, get an answer now.

Recent Playstation Customer Questions

how do i add funds to my wallet

To add funds to your wallet, go to the PlayStation Store on your console or through a web browser. Select your account icon and choose "Add Funds" or "Your Wallet." You can select a preset amount or enter a custom amount. Follow the prompts to complete your payment using a credit/debit card, PayPal, or PlayStation gift cards. Once the transaction is processed, the funds will be available in your wallet for use on purchases.
Asked Aug 29, 2024 2:14 AM

My PS5 won’t allow me to purchase PlayStation plus, but it allowed me to buy a separate game

Possible issues could be a temporary network or server error, an issue with your payment method, or a restriction on your account due to age settings, if the account is for a minor. First, check your internet connection and make sure it's stable. Then, ensure your payment information is up-to-date and correct. If errors persist, it's possible your account may be restricted if it's recognized as a child account. Child accounts are prevented from making certain purchases, including PlayStation Plus. To change purchase settings for a child account, an adult account of the same family must change the purchase settings.
Asked Jun 12, 2024 11:30 PM

my credit card works but it says too many failed attempts

It's quite likely that due to multiple unsuccessful attempts, your account has temporarily been locked as a safety measure. Usually, this lock is lifted automatically after 24 hours. Please wait for that period then try again. Ensure your credit card information is entered correctly, especially the billing address, which should match what your bank has on file. If the problem persists after 24 hours, it might be due to other issues such as insufficient funds or an issue with the bank.
Asked Apr 8, 2024 6:32 PM

Error code ce-30359-0 wont let me play my game at all

We're sorry to hear you're experiencing this issue. The error code CE-30359-0 on your Playstation console generally indicates a hardware failure. This is usually related to your Hard Disk Drive (HDD). If you haven't tried already, restarting your system could fix the issue. If the problem persists, you may need to back up your data and initialize your PS4 to reinstall its system software. Initializing your PS4 will delete all user data and restore the console to its original settings. If that still doesn't solve the issue, it's possible your HDD may be failing and need replacement.
Asked Apr 6, 2024 5:40 AM

Refund for vbucks, it didn't work

We're sorry to hear your V-Bucks purchase didn't work. PlayStation Store purchases are generally non-refundable, but there can be exceptions. If you didn't receive your V-Bucks inside Fortnite, first try logging out and back in. If the V-Bucks are still missing, reach out directly to Epic Games Support. They have the tools to track your in-app purchase and resolve this issue. Always remember to double-check your purchase before confirming to avoid similar issues in the future.
Asked Apr 4, 2024 8:37 AM

Help me with my Playstation customer service issue

Password and Account Management

How Do I Reset a Parent Control Password on My Playstation Account?

With more homes owning PlayStation consoles, more parents are asking how to keep their children from seeing inappropriate content while...

How Do I Edit My Credit Card Information on File with Playstation?

This guide walks users through how to remove and add payment methods such as credit cards to their account with the PlayStation Store....

How Do I Recover My Playstation Account?

This guide provides steps to regain access to your PlayStation Network (PSN) account if you forget your password or sign-in ID. Start...

How Do I Get My Sony Playstation Account Unbanned?

Whenever you sign up for a PlayStation account, you agree to adhere to their Terms of Service and Community Conduct. If you breach...

Customer Support

How Do I Speak to a Playstation Customer Service Rep?

In summary, you do not have to stop gaming when you experience issues with PlayStation. Reach out to a customer support representative...

Ordering and Returns

How Do I Cancel a Pre-Ordered Game from Playstation?

This guide explains PlayStation's refund and cancellation policy on pre-ordered content, including games. Users are limited to refunds...

How Do I Make an Order for the Playstation Black Friday Event?

Customer service issues, such as making purchases, can be a daunting task. And with the problems coming during promotional periods...

How Do I Find Black Friday Deals for Playstation?

Black Friday is a good time to buy a PlayStation at an affordable price because many retailers are giving discounts on this day. To...

How Do I Find Cyber Monday Deals for Playstation?

You can find Cyber Monday deals for PlayStation by checking their websites. The event allows you to enjoy amazing discounts when purchasing...

How Do I Make an Order for the Playstation Cyber Monday Event?

Cyber Monday is a day in which many businesses give discounts on their products. This happens on the first Monday after Thanksgiving...

How Do I Return an Item to Playstation from Their Black Friday Sale?

This simple article outlines how Playstation customers can return their Black Friday purchases. If you have recently purchased an item...

How Do I Return an Item to Playstation from Their Cyber Monday Sale?

This guide explains how Cyber Monday Playstation customers can return their purchases. If you purchased items from Playstation in their...

How Do I Get a Refund from Playstation Store?

To request a refund from the PlayStation store, first determine if you are eligible by checking the refund policy on the PlayStation...

Account Security

How Do I Deactivate All the Devices from My Playstation Account?

This guide offers detailed instructions on how to deactivate all PlayStation devices at once, or one at a time. In the event that a...

How do I recover a hacked Playstation account?

When your PlayStation account gets hacked, it can leave you feeling vulnerable to unauthorized charges and changes to your personal...

Payments and Subscriptions

How Do I Pay Off a Playstation Debt?

If your PlayStation account has been suspended due to non payment there are steps you can take to reactivate or resume your account....

How Do I Cancel My Playstation Plus Subscription?

PlayStation Plus premium membership allows users to stream PS5 games and their personal collection from the PlayStation store. Cancelling...

Ban and Suspension Issues

How Can I Get My Sony Playstation Account Unbanned?

When you have received a ban on your Sony PlayStation account, you have broken a rule in the user agreement. The result of a ban is...

Can a Playstation Ban Be Lifted?

When creating a PlayStation Network account, users agree to abide by the terms of service and the Community Code of Conduct. Breaching...
We look to the Playstation issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Playstation issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated