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WhatsApp Customer FAQ

Top Answers & How-to Guides

How do I Contact WhatsApp Customer Service?

The question we are asked most often is about how to talk to WhatsApp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change the Phone Number on My WhatsApp Account?

If you have WhatsApp and you also have a new phone number, you need to change your number on WhatsApp. That way, you can still have...

How Do I Delete a Sent Message Before Someone Reads It on WhatsApp?

In WhatsApp, you can delete a sent message before the recipient reads it. This can be handy to correct a mistake or remove an embarrassing...
Ask any question you have about WhatsApp customer service, get an answer now.

Recent WhatsApp Customer Questions

I am trying to register my two mobile number s on whatsapp but I am not receving the code

If you're not receiving the verification code for your mobile numbers on WhatsApp, ensure that you have a stable internet connection and that the phone number is entered correctly, including the country code. Check if you have sufficient network coverage and can receive SMS messages. Sometimes, it may take a few minutes for the code to arrive. If you still don't receive it, you can opt for the "Call me" option to receive the code via a phone call. If you're still having trouble, consider checking if there's any restriction with your mobile carrier.
Asked Nov 22, 2024 1:31 PM

I cannot log in to WhatsApp with my number

If you're having trouble logging into WhatsApp with your number, ensure that you are entering the correct phone number, including the country code. Check for connectivity issues and make sure you have a reliable internet connection. Additionally, confirm you are receiving the verification code via SMS. If you don’t receive it, wait a few minutes and try again. Occasionally, there may be temporary service disruptions. If these steps do not resolve your issue, consider uninstalling and reinstalling the app. Remember to back up your chats if necessary before doing so.
Asked Nov 21, 2024 11:42 PM

لا استطيع التحقق من كود الواتساب علي جهازي هذا وعندما تقوم في بعض الأجهزة الأخري يتم التحققما افعل من أجل التحقق علي جهازي هذا

يمكن أن تواجه صعوبات في التحقق من كود WhatsApp بسبب عدة عوامل. تأكد من أنك متصل بالإنترنت بشكل جيد. تحقق أيضًا من رقم الهاتف المدخل واتباع التعليمات بدقة. إذا كنت تستخدم رقمًا جديدًا أو تم تغيير شريحة الاتصال، قد يستغرق الأمر بعض الوقت. حاول الانتظار لبعض الوقت قبل إعادة المحاولة. إذا لم تحل المشكلة، قد تحتاج إلى إعادة تثبيت التطبيق أو استخدام جهاز آخر.
Asked Nov 21, 2024 2:44 PM

After moving to a new phone , i cannot open whatsapp

If you cannot open WhatsApp after moving to a new phone, ensure that you have installed the app correctly from the app store. Check that your phone is compatible and meets the requirements for WhatsApp. Verify that you have a stable internet connection. Try restarting your phone and then accessing WhatsApp again. If the problem persists, consider uninstalling and reinstalling the app to see if that resolves the issue. Additionally, ensure that you have properly set up your WhatsApp account with the same phone number.
Asked Nov 18, 2024 5:57 PM

Заблокирован аккаунт Ватсап, предлагает заменить номер телефона. Пишу в поддержку отвечает робот. Что нажмите кнопку восстановить аккаунт. Но такой кнопки нет. Что делать?

Мы понимаем, что это может быть frustriruyushchim opytom. Если ваш аккаунт заблокирован, и вы не видите опции восстановления, мы рекомендуем внимательно следовать инструкциям, которые предоставляет поддержка. Проверьте, есть ли возможность отправки формы для поддержки через приложение или на сайте. Убедитесь, что вы используете актуальные контактные данные, указанные на странице поддержки. Важно также проверить, что вы вводите номер телефона правильно и что у вас есть доступ к нему для получения SMS с кодом подтверждения.
Asked Nov 17, 2024 3:14 PM

Help me with my WhatsApp customer service issue

Account Management

How Do I Change the Phone Number on My WhatsApp Account?

If you have WhatsApp and you also have a new phone number, you need to change your number on WhatsApp. That way, you can still have...

How Do I Delete a Sent Message Before Someone Reads It on WhatsApp?

In WhatsApp, you can delete a sent message before the recipient reads it. This can be handy to correct a mistake or remove an embarrassing...

How Do I Delete My WhatsApp Account?

You may have been an avid WhatsApp user, but now you've decided to delete your account. Whatever your reasons, the process to deleting...

How Do I Get a Refund from WhatsApp?

This article discusses the issue of getting a refund for charges made on calls and messages sent over WhatsApp. While the app is free...

How Can I Recover My Banned WhatsApp Account?

WhatsApp is a messaging platform that allows users to send personal and group messages and share news. Sending bulk or automated messages...

How Do I Appeal a WhatsApp Ban?

If you face a WhatsApp ban, determine whether it's temporary or permanent. If permanent, contact WhatsApp support and clearly explain...

What Do I Do If My WhatsApp Account Was Hacked?

WhatsApp is a popular platform for instant messaging, but it also raises the risk of unauthorized access and hacking. If your account...

How Do I Get My Old WhatsApp Account Back?

This guide provides steps to restore your old WhatsApp account by checking for backups, reinstalling the app, and re-registering your...

What Do I Do If My Account Is Locked on WhatsApp?

Users who violate WhatsApp's terms and conditions may be locked out or banned from using the app. This can be prevented by adhering...

Messaging Features

How Can I Send Videos Using WhatsApp?

You can send up to a three-minute video on WhatsApp. Record one directly in the app or use a pre-recorded video to share moments with...

What Do I Do If My Message Was Sent but Not Delivered on WhatsApp?

If you have a problem with WhatsApp not delivering some of the messages you send, you probably want to get the problem fixed as quickly...

How Do You Know If Someone Has Turned Your Read Receipts Off on WhatsApp?

When you send a message on WhatsApp, you want to make sure the person receives and reads it. While WhatsApp does have a method of knowing...

How Do I Know If Someone Muted Me on WhatsApp?

Whatsapp's muting option is a good way to keep the noise from incoming message notices silent during certain pre-set periods of time....

How Do I Find Out If Someone Has Blocked Me on WhatsApp?

There are many ways to find out whether someone has blocked you on Whatsapp. The best way to find out is to send your contact a message...

Privacy and Security

How Do I Report a Scam to WhatsApp?

Because of its worldwide popularity, WhatsApp has become fertile ground for scammers looking to obtain money illegally from users in...

How Do I Know If My WhatsApp Is Being Tracked?

Spyware on WhatsApp is becoming an increasing problem. If you are worried that your WhatsApp account is being spied on, there are some...

How Do I Block Contacts from Calling Me on WhatsApp?

Using WhatsApp is a great way to stay in touch with people. It's free, easy to use, and only requires an internet connection. However,...

Troubleshooting

Why Am I Getting Random WhatsApp Messages?

Using WhatsApp is convenient and helps you stay in touch with family and friends worldwide. It also leaves you vulnerable to receiving...

How Do I Know If WhatsApp Is Down?

When using WhatsApp you want to make sure it works every time you log into the app on your smartphone or tablet. While it is often...

Why Is WhatsApp Not Sending Messages to One Person?

When you are trying to send messages on WhatsApp, it's frustrating when the texts are not being sent. Whether it is a glitch in the...

Why Is My WhatsApp So Laggy?

If your WhatsApp is lagging, you probably want to get it back up to speed as quickly as you can. There are several things you can try...

What to Do If I'm Having Trouble with My WhatsApp App

WhatsApp has over two billion active users and billions of messages sent each day. If you're experiencing issues with the app, check...
We look to the WhatsApp issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
WhatsApp issues reported to GetHuman
FAQ Table of Contents

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