The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #135. It includes a selection of 20 issue(s) reported January 29, 2024 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, WhatsApp team. I registered on WhatsApp by mistake, unknown individuals tried to make me engage in illegal drug trafficking through WhatsApp. I did not understand the reason, so I declined their request on WhatsApp. They retaliated by reporting my account. Please help me. My number is [redacted].
Reported by GetHuman8714914 on Isnin, 29 Januari 2024 pukul 11.16
I am writing to address an issue with my WhatsApp account, which has been unexpectedly disabled without prior notice. As WhatsApp plays a crucial role in both my personal and professional life, I kindly request you restore my account as soon as possible.
If my account has been disabled due to any improper usage or violation of the platform's rules, I sincerely apologize for any unintentional mistake. I assure you that I will fully cooperate and strictly adhere to the guidelines in the future.
Here are my account details: WhatsApp mobile number: +[redacted]44
Thank you for your prompt attention to this matter. I greatly appreciate your assistance in resolving this issue. Wishing you continued success in your work.
Best regards
Reported by GetHuman-taimoral on Isnin, 29 Januari 2024 pukul 14.00
Dear WhatsApp Team,
I am writing to express my frustration as my WhatsApp account remains closed, causing a significant delay in my work. Despite numerous requests, the issue has not been resolved. I kindly ask for your assistance in lifting the restriction on my account.
I have thoroughly reviewed the terms and conditions and assure you that I will not repeat any errors in the future.
Thank you for your attention to this matter.
Sincerely,
[Initials]
Reported by GetHuman8714955 on Selasa, 30 Januari 2024 pukul 02.49
Subject: Trouble Receiving OTP Code despite Stable Internet Connection
Hello WhatsApp Support,
I hope this message reaches you well. I have tried numerous times to contact you with no success. I have attached evidence of my attempts to communicate for your review.
I am currently experiencing an ongoing issue where I am not receiving the OTP code on my registered number +92 [redacted]. Despite having a stable internet connection and troubleshooting by reinstalling the app, the problem remains unresolved.
Attached you will find the chat history labeled "WhatsApp Chat with WhatsApp Support" for your perusal. I kindly request your prompt attention to this matter.
Thank you for your help.
Best,
A.G.
Reported by GetHuman-alishbag on Rabu, 31 Januari 2024 pukul 08.09
Dear WhatsApp Team,
I am Dhruv Panchal, and my WhatsApp number is +[redacted]03.
My WhatsApp account has been blocked by the WhatsApp Team. I have not violated any terms or engaged in spam messaging. The account was unblocked briefly, but the issue reoccurred after logging in.
For the Google Play Store, I use my Gmail ID, [redacted] I have also attempted to use another number, but I am facing the same recurring problem.
I kindly request your assistance in resolving this matter promptly.
Thank you,
Dhruv Panchal
M +[redacted]0
Reported by GetHuman8715158 on Jumaat, 2 Februari 2024 pukul 04.23
Hello,
I am writing to address concerns regarding my WhatsApp account. I wish to clarify that I have not violated any of WhatsApp's privacy policies or terms of service. I kindly request immediate assistance to restore access to my account. In the event that my account has been banned, I would appreciate an explanation for this action. I assure you that I have not used any third-party applications with my WhatsApp. Thank you for your attention to this matter.
Name: Ramesh Meddishetti
Gmail: [redacted]
WhatsApp Number: +91 [redacted]
Device Name: Ramesh Maddishetti
Reported by GetHuman8715195 on Jumaat, 2 Februari 2024 pukul 16.39
Hello Team WhatsApp,
I am reaching out because my WhatsApp account is still closed, and this has caused a lot of disruption to my work. Despite my multiple requests, the issue has not been resolved. I kindly ask for your assistance in lifting the restriction on my account.
This ongoing matter has been quite distressing for me. I have thoroughly reviewed and understood your terms and conditions, and I am committed to ensuring compliance in the future.
Thank you for your attention to this matter.
Mobile Number: +[redacted]56
Reported by GetHuman8715257 on Sabtu, 3 Februari 2024 pukul 14.53
Dear WhatsApp Team,
I am writing to inform you that my full legal name is Karan. I recently purchased a new SIM card and this is my first mobile number, +[redacted]89. When attempting to create a WhatsApp account with this number, I received a message stating that my account was banned. I kindly request for you to unban my account promptly so that I can proceed with creating my WhatsApp account.
I urge you to address this matter promptly to avoid any legal actions against WhatsApp. I trust that you will resolve this issue and unban my account at the earliest convenience.
Thank you.
Best Regards,
Karan
Mobile Number: +[redacted]89
Reported by GetHuman8715356 on Isnin, 5 Februari 2024 pukul 11.48
Dear team,
I am currently using the official WhatsApp application downloaded from the Google Play Store. However, I am facing an issue when attempting to sign in to my account. WhatsApp is prompting me to use the official application, even though I am already doing so. I want to clarify that I have not used any third-party WhatsApp applications.
Please assist me in resolving this matter promptly, as I have important tasks to address on WhatsApp.
My WhatsApp number is +[redacted]07. Thank you.
Reported by GetHuman-horairah on Rabu, 7 Februari 2024 pukul 02.41
Dear team,
I am encountering an issue with my WhatsApp account. Despite using the official version from the Google Play Store, I am being prompted to use the official WhatsApp application when trying to sign in. I assure you that I am not using any third-party applications.
Your prompt assistance in resolving this matter would be greatly appreciated as I have important tasks to attend to on WhatsApp.
Thank you for your attention to this matter.
WhatsApp number: +[redacted]07
Email address: [redacted]
Reported by GetHuman-horairah on Rabu, 7 Februari 2024 pukul 06.25
I need assistance with my WhatsApp number being banned. I encountered an issue stating, "This account is not allowed to use WhatsApp due to spam." Could you please address this matter and reinstate my WhatsApp access? I am confident that my number was banned in error, as I have not violated any policies. I adhere to your terms and conditions diligently. Kindly review and resolve this issue.
Phone Number: +[redacted]26
Email: [redacted]
Reported by GetHuman-janibhut on Khamis, 8 Februari 2024 pukul 17.40
Hello WhatsApp Support,
I am reaching out to address the ban placed on my friend's WhatsApp account associated with the phone number [+[redacted]45]. I believe his account was mistakenly banned, as he has not violated any of WhatsApp's policies.
He fully understands the importance of maintaining a secure platform and is dedicated to following all guidelines set by WhatsApp. I respectfully request a review of his case and the restoration of his account access.
I would appreciate your help in resolving this issue promptly, as our university relies heavily on WhatsApp for academic communications, and it has been challenging without his account access.
We kindly seek a human review or an appeal process for this matter.
Thank you for your prompt attention to this request.
Reported by GetHuman-joeprath on Isnin, 12 Februari 2024 pukul 14.14
I am requesting support from WhatsApp company for our number. Please provide support and register this number. We are using the official WhatsApp application and complying with all terms. Kindly register our number and provide support promptly. We apologize for any inconvenience and urge you to register this number. This number is our official work system number for the media channel's Islamic work. Please resolve the issue and register the number. We are very distressed, please understand our problem and resolve it. Our work involves delivering Islamic messages through the media. Kindly provide us with support. Thank you.
Note: Our opponents are trying to sabotage our work, but we trust you will support us and put an end to their malicious actions. We have full confidence that you will resolve the issue with this number, and it will be resolved soon with the grace of Allah. We have not violated any of WhatsApp company's terms and are firm in this assertion. Although our number has been blocked without reason due to the actions of our adversaries. They are trying to prevent us from carrying out our mission of spreading goodness. Our mission is righteous, serving the religion, and disseminating information through our organization's system. Requesting support for the WhatsApp company in the name of the Medi Channel Media Groups Work System. We have shared our official number for support. We are facing many difficulties due to the number being blocked, so please assist us in resolving our issues.
The number has been blocked without reason by the company and restrictions have been imposed. Please register the number promptly and lift all restrictions on our numbers. We have not made any mistakes because the account was registered with the WhatsApp company's official app, yet the number was blocked without cause. We appeal to you to provide us with the necessary support. All the information has been shared with you to remove the restrictions, register the number, and promptly resolve the issue.
Reported by GetHuman8687073 on Selasa, 13 Februari 2024 pukul 12.17
My number was blocked following a hack by an unknown individual who misused it, breaching WhatsApp's terms. I kindly request a review of my account's past activities to ensure compliance with the rules and request my number be unblocked if appropriate. I acknowledge the right to block my number for copyright violations but emphasize my innocence. I commit to upholding WhatsApp's Terms of Use going forward. Thank you for your understanding. The complaints against my account are personal disputes, not violations of WhatsApp's terms. It would be unjust to ban my account over personal disagreements. Kindly reserve account bans for actual term violations only. Your prompt unblocking of my number is crucial as my WhatsApp account supports my livelihood and family. I am committed to complying with WhatsApp's terms and request a reconsideration of the block. Your cooperation is appreciated.
Reported by GetHuman8716064 on Khamis, 15 Februari 2024 pukul 12.49
Hello,
Since Christmas, I've been encountering the error message "You need official WhatsApp to use this account." I've attempted to resolve the issue by uninstalling and reinstalling WhatsApp on multiple Android phones through the Google Play Store without success.
Specifically, the error message states: "You need official WhatsApp to use this account." To reproduce the issue, here are the steps I've taken:
- My phone number associated with WhatsApp has been blocked.
- I've tried updating my phone and apps, even switching to new devices like the S20+ and S21 FE 5G.
- I've downloaded both WhatsApp and WhatsApp Business from the Google Play Store, ensuring they are official versions.
Despite reaching out to [redacted], the responses from the chatbot indicate they are unable to assist with my concern regarding the account block.
As a user managing association groups, this issue hinders my ability to utilize WhatsApp effectively with the recurring error message blocking my number. If you require further details, please do not hesitate to reach out.
Best regards,
Julien
+33 6 35 94 56 86
Reported by GetHuman8713734 on Khamis, 15 Februari 2024 pukul 14.04
Dear WhatsApp Support Team,
I am writing to address the wrongful ban on my WhatsApp account. I kindly request that my account be unbanned as soon as possible.
I understand the importance of security, and I assure you that I prioritize the security of my data. As a longtime user of WhatsApp, I have always been a trusted and responsible user.
I kindly ask for your consideration in reevaluating my account and lifting the ban so that I can resume using WhatsApp without any interruptions.
Thank you for your attention to this matter. I eagerly await your response.
Sincerely,
Rajveer S.
Reported by GetHuman-rkkasnia on Jumaat, 16 Februari 2024 pukul 06.35
Dear WhatsApp Team,
I am writing to inform you that my WhatsApp account remains closed, causing delays in my work. Despite multiple requests, the issue has not been resolved. I kindly ask you to lift the restriction on my account. I have thoroughly reviewed your terms and conditions and assure you that I will adhere to them moving forward. Please consider unbanning my account associated with the following number: +[redacted]08.
Thank you.
Reported by GetHuman-chunnula on Isnin, 19 Februari 2024 pukul 10.51
Dear WhatsApp Support, I am concerned as I suspect my number was banned due to excessive messages sent from my WhatsApp Business. I want to clarify that I did not send messages with the intention to mislead recipients. In hindsight, I realize I may not have been fully aware of the guidelines. I assure you that I will adhere to them moving forward. I kindly ask for your review and reconsideration to lift the ban on my number. Thank you for your attention to this matter.
Account Number: [redacted]
Account name: ISAH Abdullahi
Reported by GetHuman-isahavdu on Khamis, 22 Februari 2024 pukul 12.50
After following the provided steps, I attempted to request the registration code via phone call without success. Subsequently, I tried to receive a new code via SMS, but unfortunately, it did not work. Even after clicking on "You didn’t receive a code" option, the issue persisted. The message indicating a waiting period before requesting another code appeared; however, I have not received a code for quite some time now, causing me distress over the past month. Currently, I am facing an additional issue on my phone related to WhatsApp. It advises to use another phone to confirm WhatsApp on my current device by opening the app on the second phone to obtain a 6-digit code. My contact number is +[redacted]44.
Reported by GetHuman8716673 on Ahad, 25 Februari 2024 pukul 16.18
Hello, WhatsApp support team. I'm unable to use my number to activate WhatsApp, and my number has been banned without any reasons. I kindly request a review of the ban on my WhatsApp account and to lift the ban on my number as soon as possible, so I don't lose contact with my important clients and avoid further losses in my business. Thank you.
Hello, my WhatsApp number has been banned without any reasons. Please verify my account and lift the ban as soon as possible. Thank you.
Phone number: +[redacted]60
Reported by GetHuman8716727 on Isnin, 26 Februari 2024 pukul 17.57