How Do I Add Other People to My Verizon Account?

In a nutshell: Transferring service to your Verizon account is straightforward, whether moving an existing customer or adding a new line. To initiate a transfer, both parties must be current on payments and have active lines for at least 30 days. Eligibility requires both individuals to be over 18 and pass a soft credit check. The

Apr 2, 2026

Introduction

It often makes sense to get other people onto your Verizon account instead of having everyone manage their own accounts, such as when you get married or open a new line for your child. Whatever your reason, Verizon makes the process simple and straightforward. There is a different process, though, depending on whether you want to move an existing Verizon customer to your account or whether you want to add a line for a new customer to use.

What You'll Need

You must be an Account Owner or Account Manager to initiate a transfer of service or add a line.To be eligible for a transfer of service, in which an existing Verizon customer is brought into your account, both of your must be caught up on your Verizon payments. Neither of you can have a past due balance. Both lines must have been active for at least 30 days prior to initiating the transfer. You must be at least 18 years of age and able to pass a soft credit check.

Go to the Verizon home page.

Verizon home page
The person who is getting transferred to your account must do steps 1 through 11.

Click on the "Sign in" button in the upper right corner to sign in to your Verizon account.

Go to your Account page to initiate a transfer of service to move your line onto a new account.

To add a new line for a new Verizon customer, skip to step 20.

Click on "My devices."

Select "Transfer your service."

Click "Start a new transfer."

Select the line you want to transfer and then click the Continue button.

Click the "personal" option, unless you are transferring a business account.

Provide the name and email address of the person you are transferring the line to and click the Continue button.

Click "Accept & Acknowledge."

Click the Continue button.

The person you are transferring the account to must complete the remaining steps.

Wait for an email from Verizon informing you of the transfer request.

Click on "Transfer now."

Verify the transfer information and then enter the PIN you received in the email.

Provide the requested phone numbers and click "Continue."

Sign in to your Verizon account and accept the terms and click on "Accept."

Review the disclosures and authorizations and then click "Accept & Acknowledge,"

Select "Keep the plan" then click the Continue button.

Follow the prompts to review all of the details of the transfer and then click on "Accept & complete transfer."

Do not proceed with subsequent steps.

Sign in to your Verizon account and scroll down to the "My Devices" section.

Click on "Need to add a device?"

Select a new phone for the new line and click "Add to Cart."

Select "Add a new line" and then click on "Next."

Follow the prompts to select or refuse accessories, trade in an old device, and review your order, then click the "Checkout" button.

Select a method to get the new device and follow to prompts to transfer a phone number or select a new one, then click on "Place your order."

Conclusion

If you need any help, call Verizon's customer service center. It is open from 7:00 am to 11:00 pm EST weekdays and from 8:00 am to 9:00 pm EST weekends.

Further questions?

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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