Updated

Payoneer Customer FAQ

Top Answers & How-to Guides

What is Payoneer's Phone Number?

The question we are asked most often is about how to talk to Payoneer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Why Is My Payoneer Account Blocked?

There are many reasons your Payoneer account might be blocked, suspended, or put on hold. The best way to fix any problem and get back...

How Do I Recover My Username and Password for Payoneer?

This article provides instructions to help you recover your Payoneer username and password if you cannot log in because you have forgotten...
Ask any question you have about Payoneer customer service, get an answer now.

Recent Payoneer Customer Questions

Come devo fare per trasferire il saldo nel conto payoneer al mio conto bancario?

Per trasferire il saldo dal tuo conto Payoneer al tuo conto bancario, accedi al tuo account Payoneer e vai alla sezione "Prelievo" o "Transfer to Bank". Seleziona il metodo di prelievo, inserisci l'importo desiderato e fornisci le informazioni necessarie sul tuo conto bancario. Dopo aver confermato il trasferimento, il saldo dovrebbe essere accreditato sul tuo conto bancario entro pochi giorni lavorativi, a seconda del tuo paese e della banca.
Asked Oct 15, 2024 5:50 PM

My account is blocked how do I recover it.I can't sign in to it

If you're unable to sign into your Payoneer account because it's blocked, it's best to immediately contact Payoneer's Customer Care team directly. The team can assist you with verifying your information to regain access to your account. Provide as much detail as possible about your situation to expedite the recovery process. Please note that for your security, Payoneer may temporarily block accounts that detect unusual or suspicious activity.
Asked Apr 18, 2024 2:33 AM

why my balance is disabled in my payoneer account

Your Payoneer balance could be disabled for several reasons such as if Payoneer suspects any fraudulent activity, compliance issues, or you have violated any of their terms of service. It might also happen if you need to update your account information or verify your identity. Often, Payoneer will send you an email detailing the problem and offering steps to resolve it. It's important to check your email and respond to any communications from Payoneer. If you didn't receive such communication, it would be best to contact Payoneer's customer support to get more information on your account status. Always ensure to comply with all of Payoneer's rules and regulations to prevent account difficulties in the future.
Asked Apr 11, 2024 7:44 PM

Please assist with approving invoice sent to verification center on payoneer account

We're sorry, but as an FAQ guide, we don't have the ability to directly assist with approving invoices sent to the Payoneer Verification Center. Please ensure that all the information included on the invoice is correct and clear. Also, ensure that all requested documents have been uploaded, as this will speed up the approval process. Typically, approval can take anywhere from a few minutes to a few days depending on the specifics. If you're having difficulty, it might be helpful to reach out to Payoneer's customer service for further assistance.
Asked Apr 10, 2024 10:56 PM

i fondi non sono mai arrivati sul mio conto bancario

Ci dispiace sentire che i tuoi fondi non sono arrivati sul tuo conto bancario. Ci potrebbero essere diversi motivi, come dettagli del conto bancario errati, ritardi nella banca ricevente o problemi con il trasferimento stesso. Solitamente, i fondi arrivano entro 2-5 giorni lavorativi, ma potrebbe richiedere più tempo a seconda del paese e della banca. Se i fondi non sono arrivati dopo un periodo di tempo ragionevole, ti consigliamo di controllare i dettagli del tuo conto bancario su Payoneer e verificare che tutto sia corretto. Se tutti i dettagli sono corretti, potrebbe essere necessario contattare Payoneer per una ulteriore assistenza. Ricorda che Payoneer è impegnato a fornire un servizio affidabile e sicuro.
Asked Apr 9, 2024 1:39 PM

Help me with my Payoneer customer service issue

Activating Payoneer Card

How Do I Activate My Payoneer Card?

Upon following the steps above, you will have fully activated your Payoneer card and fully use all their services. Remember, Payoneer...

Account Issues

Why Is My Payoneer Account Blocked?

There are many reasons your Payoneer account might be blocked, suspended, or put on hold. The best way to fix any problem and get back...

How Do I Recover My Username and Password for Payoneer?

This article provides instructions to help you recover your Payoneer username and password if you cannot log in because you have forgotten...

Transfers and Withdrawals

Can I transfer funds from my Payoneer account to another Payoneer account?

Yes, it is possible to transfer funds from one Payoneer account to another Payoneer account. Payoneer offers a convenient and secure...

What is the maximum withdrawal limit from an ATM using my Payoneer card?

The maximum withdrawal limit from an ATM using your Payoneer card depends on the type of card you have and the network it belongs to....

How long does it take for funds to be transferred to my local bank account?

The transfer time for funds to be transferred to your local bank account can vary depending on various factors. However, Payoneer typically...

Fees and Charges

Are there any monthly maintenance fees for using a Payoneer account?

No, there are no monthly maintenance fees associated with using a Payoneer account. Payoneer believes in providing a transparent and...

Currency and Payments

Can I receive payments in multiple currencies with Payoneer?

Yes, you can receive payments in multiple currencies with Payoneer. Payoneer offers a Global Payment Service that allows you to receive...

Online Shopping

Can I use Payoneer for online shopping?

Yes, you can use Payoneer for online shopping. Payoneer offers a prepaid Mastercard that can be used for making purchases online. Once...

Lost Card

What happens if I lose my Payoneer card?

If you happen to lose your Payoneer card, it is crucial to take immediate action to ensure the security of your funds. The first step...

Balance Requirement

Is there a minimum balance requirement for a Payoneer account?

No, there is no minimum balance requirement for a Payoneer account. Payoneer allows users to open and maintain an account without having...

Refunds

Can I request a refund for a transaction made through my Payoneer account?

Yes, you can request a refund for a transaction made through your Payoneer account. If you encounter an issue with a transaction, such...
We look to the Payoneer issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Payoneer issues reported to GetHuman
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