Payoneer Customer Service Issues

I spoke with a representative yesterday regarding double payments in my account. These issues are related to the difficulties between Payoneer and Onlinejobs.ph, causing payment delays to our VA's. We have now transitioned to using Wise. Recently, I removed my old bank account (First Bank), as it is closed. I added a new bank account (Bank of America) after deleting the First Bank account. During the call, I learned that the first three payments intended for Lovely, John, and Cel were directed to the closed First Bank account, leading to rejections. To rectify this, I re-issued the payments to go to our Bank of America account. John Labra informed me that he received the $[redacted] payment and expects the next one tomorrow, which would result in double payments. Currently, I see only one charge in my Bank of America account. I am looking forward to your response.

Hello. My account is currently blocked, and I do not know why. I believe this is an error. I have been residing in Germany for a year and can provide documentation (residence permit, rental contract). What steps should I take to unblock my account or should I create a new one? Your assistance is appreciated. I see no reasons for the closure of my account as I have not violated any terms, and I am registered in the Payoneer affiliate program. Please provide more details about my situation and how I can recover access to my Payoneer account. We are releasing a YouTube video discussing Payoneer and launching sales on Amazon, where our store is connected to your services. Thank you in advance for your response. Julia.

My account is currently blocked, and I am unsure of the reasons behind this action. I have been a resident of Germany for a year and can provide documentation such as a residence permit and a rental contract to verify this. I am reaching out to understand the steps required to unblock my account or if I need to create a new one. I believe there must be a misunderstanding as I have not engaged in any activities that would warrant my account being closed. In fact, I have joined the Payoneer affiliate program, which demonstrates my commitment to following the guidelines. I recently received an automated message stating that my account was blocked due to illegal transactions. However, my account history shows no transactions conducted, neither payments sent nor received. I kindly request assistance in reinstating my account so that I can continue using Payoneer without any interruptions. Thank you.

Subject: Urgent Help Needed with Payoneer Account Blockage Dear Payoneer Support Team, I am reaching out to seek your assistance regarding the sudden blockage of my Payoneer account. Despite submitting all requested documents for verification, my account remains inaccessible without any explanation. This blockage has hindered my ability to conduct essential financial transactions that are crucial for my work. I kindly request your prompt intervention to investigate and resolve this matter as soon as possible. I am willing to provide any further information or verification documents needed to expedite the process. Your help in reactivating my Payoneer account would be greatly appreciated. Thank you for your attention to this urgent issue. Best regards, S. Saric

Hello Payoneer, I hope all is well with you. I would like to bring to your attention that I have encountered issues with accessing my Payoneer account since [redacted]. Due to a restriction, I am unable to log in, which is impeding my ability to contact support as they require a login to send a message. I am concerned about accessing the funds in my account and would appreciate any assistance you could provide in resolving this matter. Account holder: R.A.A. Email: m**********[redacted]

I am facing an issue with my Payoneer account as I no longer have access to the phone number I originally used for registration. The system keeps asking for a 2-step verification code, which I cannot receive. I have attempted to sign in with my email instead, but it directs me back to verifying my phone number. I would appreciate it if someone could assist me in accessing my account while I update my phone number.

As a non-US citizen, I created a Payoneer account to access various internet platforms as an affiliate. It has been 8 days since the account was created. I received an approval email, went to the verification center, and submitted all the necessary documents. While my national ID was approved, my address verification is pending. Despite multiple emails and submitting additional documents like my Liberia Electricity Corporation receipt for address verification, I have not received a resolution. I am still unable to access the USA Bank account I need. I would appreciate any assistance in expediting the verification process.

Hello, I am Ganna Revenko. Earlier today, my account with your company was unexpectedly blocked, and unfortunately, no reason was provided for this action. Despite numerous attempts to verify my address by submitting required documents to obtain a card, my efforts were consistently rejected. I reached out to customer support but encountered no resolution. Today, when I intended to submit another document to confirm my address, my account was suddenly blocked, leaving me feeling disheartened. I believe my situation warrants attention and clarification promptly, as I rely on this account for receiving monthly payments. Your swift response would be greatly appreciated.

Da tre anni utilizzo Payoneer per ricevere i miei guadagni da Bigo Live e nonostante i ritardi, mi sono generalmente trovato bene. Tuttavia, la scorsa settimana, dopo aver trasferito i miei guadagni su Payoneer, ho ricevuto un'email dalla società che richiedeva ulteriori documenti per verificare il mio account. Nonostante abbia inviato estratti conto, indirizzo e altre informazioni, sembra che manchi sempre qualcosa e il mio stipendio rimane bloccato. Esiste un modo per risolvere questo problema? Oppure c'è la possibilità che Payoneer possa restituire i miei guadagni a Bigo Live? Grazie.

I was instructed to reach out here from customer support for assistance. I am unable to access live chat or the call us feature because I cannot log into my account. I recently reset my password due to forgetting it, but I am facing issues with the retrieval tool. Adding to this, I cannot recall my old phone number and need to update it to my new one on my Payoneer account. An error keeps popping up indicating that my information is incorrect, possibly due to the outdated phone number linked to my account. Your help in resolving this matter would be greatly appreciated. Thank you. Customer ID: [redacted]8. Email: [redacted].