Why Is My Payoneer Account Blocked?
There are many reasons your Payoneer account might be blocked, suspended, or put on hold. The best way to fix any problem and get back access to your account is by contacting a customer support agent at Payoneer.
If you want to find out why your Payoneer account is blocked, this article may help. It has tons of information on unlocking a blocked account and more.
Reasons Your Account May Be Blocked
There are many reasons your account may be blocked; however, you can contact a customer support agent at Payoneer any time for help to unblock your account by clicking here. You will also need to contact customer support to access your account if you are getting the "Account Blocked! (MA104)," error message.
An Extended Period of Inactivity
If the balance in your account is zero and there was no activity for several months, your account may be suspended temporarily because of inactivity. You can reactivate your account by taking the following steps:
Step 1: Visit the Payoneer website
Step 2: Log in to your account
Step 3: From the drop-down menu, click on the last four digits of the blocked credit card
Step 4: Click the link to reactivate your card
If you have already tried to reactivate your account using the steps above, or if the card is not in your possession, you must contact a Payoneer customer support agent for further help. Be ready to provide your shipping address, including street address, city/state, country, and zip code.
Unconfirmed Information
Payoneer strictly adheres to comprehensive global payment regulation set by international governments to ensure Payoneer's financial security and the financial security of account holders. Your account may be on hold because the company needs to confirm some vital information before it can proceed with activating your account. In this case, it is not possible to get help via social media platforms. Instead, contact the support team by phone or email. If you choose to contact support by email, the company will respond within three to five business days.
More Than Three Security Question Answer Attempts
If you fail to submit the right answers to your security questions three consecutive times, your account will be blocked. To get back access to your account, contact a customer support agent at Payoneer. Be ready to submit your birth date and an ID number. You may also be asked to submit a copy of your driver's license or state ID. You cannot use the live chat system to resolve this issue, since this type of communication requires you to be logged into your account.
Suspicious Activity On Your Account or Activity That Goes Against Terms and Conditions
Payoneer reviews customer activity regularly to keep the platform safe for everyone. If the company notices any suspicious activity or activity that goes against the site's terms and conditions, it is required to stop services and decline all payments. For more information or to get back into your account, contact Payoneer by clicking here.
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