PayPal Customer FAQ

To regain access to your PayPal account, use the "Having trouble logging in?" option on the login page. Follow the prompts to verify your identity. If you can't access the old phone number for verification, you may have options like answering security questions or receiving an email. If these methods do not work, you may need to refer to the most up-to-date contact information available on this page for further assistance.

If the mobile number for verification is incorrect, you can try to restore access by selecting an alternative verification method or by following the prompts for account recovery. This may include using your email address or answering security questions. If you're still having trouble, refer to the link on this page for the most up-to-date contact information to get assistance.

If you didn't receive the code to your phone, ensure you entered the correct phone number and that it can receive SMS messages. Additionally, check for network issues or spam filters that might be blocking the message. If problems persist, try requesting the code again after a few minutes.

If you're having trouble logging in to PayPal using the Google Authenticator app, ensure that the time set on your authenticator app matches your device's time. Also, check that the correct account is selected within the app. If you're still experiencing issues, you might want to reset your authentication settings through your PayPal account security options.

To report a fake PayPal email or website, forward the suspicious email to phishing@paypal.com without altering the subject line. If you encountered a suspicious website, send the URL to the same email address. After forwarding, delete the email from your inbox.