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Stripe Customer FAQ

Top Answers & How-to Guides

How do I Contact Stripe Customer Service?

The question we are asked most often is about how to talk to Stripe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Verify My Identity on My Stripe Account?

Verifying a Stripe account is necessary to validate user legitimacy and financial data. Although sign-up is quick and easy, all users...

What Do I Do If I'm Having Trouble Receiving a Payment with Stripe?

There can be various reasons for changed or missing Stripe payments, including potential bank issues. It is recommended to first check...
Ask any question you have about Stripe customer service, get an answer now.

Recent Stripe Customer Questions

A direct debit has been set up on my bank account to Stripe which I don’t recognise

It's essential to promptly address any unrecognized payments. If there's a direct debit to Stripe that you don't recognize, it could be that someone you have done business with is using Stripe for processing payments. Also, subscriptions or recurring payments could be connected with this, if you've set up any recently. Still, if you can't identify the transaction, your best course of action is to contact your bank immediately to report this transaction. Your bank will be able to advise on how to proceed and they can take steps to secure your account, potentially setting in motion a process to investigate and resolve the situation.
Asked Jun 4, 2024 2:38 PM

I paid an international fee through Stripe using my credut card. My credit card shows two debit charges per transaction....is the transaction fee separate

Yes, when using Stripe for transactions, especially international ones, different types of fees may apply and they are typically debited separately. For instance, Stripe charges a transaction fee for every payment you receive through Stripe. Additionally, if you engage in an international transaction or currency conversion, an extra fee may be charged. These fees are deducted independently, which could explain why you are seeing two debits on your credit card statement. However, do note that this might also depend on the type of arrangement you have with Stripe, as the fee structure might differ slightly for different types of accounts or business models.
Asked Apr 29, 2024 2:08 PM

You keep saying my event is among the ones that are forbidden. It is a charity event to support children.

We apologize for any confusion you're experiencing. While Stripe supports a wide range of businesses and events, certain industries and activities are restricted due to legal, regulatory, or processing risks. Non-profit and charity events are generally not restricted, but the exact nature of the activities, including any prizes, auction items, or methods of fundraising, may affect the acceptability under Stripe's policies. It's also possible that your event was mistakenly identified as restricted. To resolve this issue, we recommend contacting Stripe directly to provide more information about your event and to review its alignment with Stripe's guidelines.
Asked Apr 17, 2024 5:37 PM

....is the transaction fee separate using a credit card for an international purchase? Would it show as two transactions?

No, the transaction fee using a credit card for an international purchase on Stripe is not separate. It's included with the overall cost of each transaction. It will not appear as two separate transactions on your bank statement; it's simply one aggregate amount. Stripe's fees for international transactions may be slightly higher due to the complexities of cross-border payments. However, customers will only see one charge which includes both the purchase price and the associated fee.
Asked Apr 12, 2024 2:26 PM

....is the transaction fee separate using a credit card for an international purchase?

Yes, Stripe applies an additional international card fee when a payment is made with a credit or debit card issued outside of your country. This fee is 1% for international cards. Additionally, if currency conversion is necessary, an additional 1% fee is applied. So, if you're making an international purchase with a credit card, you might see a slightly higher total due to these added fees. It's important to note that these fees are separate from the regular transaction fees. Please keep in mind that Stripe's pricing can vary based on your country and business condition.
Asked Apr 12, 2024 2:16 PM

Help me with my Stripe customer service issue

Refunds

How Do I Get a Refund from Stripe?

Stripe doesn't issue refunds to customers using the platform for payments. Please contact the business directly if you need to get...

Identity Verification

How Do I Verify My Identity on My Stripe Account?

Verifying a Stripe account is necessary to validate user legitimacy and financial data. Although sign-up is quick and easy, all users...

Disputes

How do you win a dispute on Stripe?

When customers dispute a payment with their bank, they must provide evidence to support their claim. Sellers can challenge these disputes...

Payment Issues

What Do I Do If I'm Having Trouble Receiving a Payment with Stripe?

There can be various reasons for changed or missing Stripe payments, including potential bank issues. It is recommended to first check...
We look to the Stripe issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Stripe issues reported to GetHuman
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