How Do I Unsuspend My PayPal Account?
There are many reasons that PayPal may decide to suspend your account, and when this happens, you'll no longer be able to send or receive payments. To unsuspend your account, you should follow the resolution center's steps and may need to provide PayPal with proof of identity or bank account details.
How do I unsuspend my PayPal account?
Sometimes PayPal will suspend or limit an account if you've violated the terms and conditions. When your account is suspended, you won't be able to use it to transfer money or to make payments online until you've unsuspended your account.
There are several reasons that PayPal may have suspended your account; this includes unauthorized use. If PayPal believes that someone else is using your account, they may suspend it to limit your losses and stop fraudulent activity. Your account may also have become limited if you've reached your sending or withdrawing limits or if your account becomes inactive.
Unsuspend Your PayPal Account
PayPal accounts are often suspended as a security measure, and if this happens, you should receive an email from PayPal telling you why your account has been suspended. To unsuspend your account, you'll need to provide proof of identity. This can be your driving license or passport. Follow these steps to unsuspend your PayPal account.
1. Go to the resolution center and follow the steps to unsuspend your account or remove any limitations.
2. PayPal will list the steps you need to take, to find these click on ‘go to account limitations.'
3. Then click ‘resolve' and follow the steps. PayPal will usually be providing proof of identity or confirming your debit card or bank account.
4. PayPal will then review the information you've provided them with and email you once they've decided whether to unsuspend your account.
5. In some cases, PayPal will email you and ask you for more information. You should respond as soon as possible as this will mean PayPal can resolve your case and unsuspend your account in less time. The amount of time this process takes will depend on the complexity of your case.
6. If you've been asked to upload any documents, you can click on ‘summary' and follow the instructions on this page.
Beware of Scammers
Sometimes scammers or hackers send out fake PayPal emails telling users that their account has been suspended or limited. If you receive an email that you think hasn't come from PayPal, don't click any of the links as this could allow a hacker access to your account. Instead, open a new web browser to access your PayPal account, then go to the resolution center and see if you need to take any action. If your account has been limited or suspended, you'll receive more details in the resolution center.
If there are no steps in the resolution center, this indicates that you have received a fake email. Please don't reply to it, instead forward the email to spoof@paypal.com, and PayPal will investigate the situation.
PayPal Customer service
If you've followed the above steps and have been unable to unsuspend your account, you may like to contact PayPal's customer service team, who will find a resolution.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for PayPal Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like PayPal in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unsuspend My PayPal Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.