Kindle Customer FAQ

If your library transferred to your new phone but the books won’t open, ensure that you are connected to the internet and that the Kindle app is up to date. Try restarting the app or your phone. If the problem persists, check if the books need to be downloaded again. You can do this by going to the “Cloud” section in your app. Additionally, check if your Kindle account is properly linked. Sometimes, logging out and logging back into your account can resolve the issue.

We understand your concern about the non-delivery of your orders. It's important to check your order status in your Amazon account to track the shipment and estimated delivery date. If you notice any discrepancies or delays, please refer to the contact information available on this page for assistance.

To change your email address in Kindle, go to the Amazon account settings. Sign in to your account, then navigate to "Your Content and Devices." Under the "Preferences" tab, you can update your Kindle email address. Make sure to save the changes after updating it.

If you encounter a critical error on your Kindle, try restarting the device by holding down the power button for about 10 seconds until the screen goes blank, then release the button and wait for it to reboot. If the issue persists, consider resetting your Kindle to factory settings, which can be done through the device's settings menu. Keep in mind that this will erase all content, so ensure your books are backed up. If problems continue, check for software updates in the settings.

To download Kindle on your iPad, open the App Store, search for the Kindle app, and tap "Get" to install it. Once installed, open the app and sign in with your Amazon account to access your Kindle library.