How do I get Kindle to refund a charge?

Introduction

Amazon Kindle allows users to buy, download, and read digital media like magazines and e-books. One of the advantages of owning a Kindle is the seven-day return policy that Amazon offers for their eBooks. If you buy a book that you don’t like or if you purchase something by mistake, you can return the item within seven days of purchase, and get a refund. Read on to learn the step-by-step process to get Kindle to refund a charge.

Open the Amazon Website

It’s essential to note that you can’t return your item directly on Kindle, you must access the Amazon Website to return it from there. Once you buy the book on the Kindle, go to your browser and google the Amazon website.

Sign Into Your Account

Once on the Amazon homepage, you need to sign into your account. Hover your mouse over the “Accounts and Lists” option to reveal the “Sign In” button. Click “Sign In” to open the account login page.

Provide Your Phone Number or Email

On the sign in page, Amazon prompts you to provide your phone number or email address. Enter either and click “Continue.”

Open “Returns & Orders”

Once the account homepage loads, go to the order section. Click “Returns & Orders” on the top right to access your orders list.

Select “Digital Orders”

The “Returns & Orders” page shows your order history, including the ones that haven’t been shipped. Navigate to the category part and select “Digital Orders.” The digital order section lists all the books you’ve purchased on the Kindle store.

Click “Return Item”

After opening the list of your digital orders, find the book that you’d like to return. Beside the book, there are options to manage content and devices, return item, and write a product review. Click “Return Item.”

Give a Reason for Returning the Book

Once you click the “Return Item” button, the next page asks why you’re returning it. You may want to return a book for various reasons, maybe the content is defective, you purchased the wrong item, or you found a better price elsewhere. Specify why you’d like to return the book by selecting an option from the provided options.

Click “Submit”

After selecting your reason for return from the provided responses, you can now submit the book. The “Submit” button becomes active, under the refund summary. According to the refund summary, Kindle will credit the refund to your original form of payment. Click the “Submit” button once you’re satisfied with your reason for returning the book. Once the return is process, the charge is refunded to your account in a few days.

Contact Customer Support

To ensure customers have the best experience on the platform, Kindle has a dedicated customer support team. If you don’t get a refund after returning the book, contact the customer service department. You can access support by googling Kindle customer support and clicking the Kindle E-reader help link. The team addresses common issues like charge refunds, and device support.

Conclusion

Kindle offers an easy-to-use interface that can serve all your digital media needs. In case you encounter problems while using the platform, there are various solutions to resolve the issues. If you’re in need of a refund, the platform offers an effective solution to request a refund. Overall, Kindle has a dedicated customer support team that is part of the Amazon customer service, that provides additional help when needed.