Groupon Customer FAQ

If the tickets you purchased are not appearing in your app, try refreshing the app or logging out and back in. Ensure you are using the same account that made the purchase. If the issue persists, there may be a delay or a problem with the order processing. You can find a link to the most up-to-date contact information right here on this page to ask for further assistance.

If you've been charged but the transaction doesn't appear on your Groupon account, it may be due to a processing delay or an issue with the payment method. Check your payment confirmation email for details and ensure you logged into the correct account. If it's still not visible after some time, we recommend checking the transaction with your bank or credit card provider.

If your Groupon gift card purchased through TANGO is not redeeming and shows as an invalid code, please ensure you have entered the code correctly and that it has not expired. If the issue persists, check the terms and conditions associated with the gift card. For any assistance regarding invalid codes or redemption issues, we recommend checking the most up-to-date contact information provided on this page to get help directly from Groupon.

Please check your spam or junk email folder to see if the confirmation email was directed there. If you still can't find it, there may be a delay in processing. You can also visit the link on this page for the most up-to-date contact information to get assistance with your membership.

If a Groupon indicates that you've exceeded the purchase limit, it means you've already bought the maximum allowed for that deal. Returning an item does not count as a cancellation or refund for the purchase limit. Consider checking for other similar deals or categories that might meet your needs.