Google Customer FAQ

If you're experiencing issues with your Google Wifi not connecting after a reset, ensure that you followed the correct reset procedure. Make sure the device is plugged in and that the internet connection from your modem is stable. Check the Google Home app for troubleshooting steps or confirm that your devices are compatible. Also, ensure that your network is not overloaded with devices. If the problem persists, further investigation into your network setup may be necessary.

If you've lost access to your Google account password and don't have access to your old phone number, you can use the account recovery options provided by Google. Go to the Google sign-in page and click on "Forgot password?" Follow the prompts to verify your identity, which may include answering security questions or using an alternative email address linked to your account. If none of these options are available, Google may give additional instructions to help you regain access.

We understand that losing access to your 2-step verification method can be frustrating. To regain access to your Gmail account, you can follow the account recovery process. Visit the Google account recovery page and follow the prompts to verify your identity. Google will provide alternative methods for verification, which may include answering security questions or using backup codes if you have them. Once you regain access, you can update your phone number for 2-step verification.

If you are unable to verify your Google Play account because you no longer have the specific card, you may need to update your payment information in your Google account settings. You can add a new payment method that is valid and current. If you are having issues after updating your details, it may be best to check your account settings for additional verification options or any alerts related to your account.

If you no longer have access to your recovery email and phone number, you can still attempt to recover your Gmail account using Google's Account Recovery page. Follow the prompts, and answer as many questions as possible to verify your identity. Google may ask about past passwords, when you created the account, or other identifying information. If successful, you will be able to reset your password and access your account.