In a nutshell: Losing access to your Facebook account can occur for several reasons, including hacking or forgotten passwords. To regain access, first confirm you have access to the linked email or phone number to receive a security code. If the email has been changed by a hacker, check for a notification email to revert the change. If
There are a number of reasons why you might lose access to your Facebook account. It could have been hacked, for example, or you might not remember your password anymore. Whatever the actual cause of the problem, you probably want to get access to it again as soon as possible. Usually, this problem is easy to solve, as long as you have access to the email or phone number associated with your account. You can prove your identity with a security code sent to them. If you can't access them, though, things get more complicated.
If you regain access to your account after it was hacked, improve your security by turning on two-factor authentication.
When the email that you had originally linked to your Facebook account was changed, Facebook sent an email to your original email address telling you that your linked email was changed. Look for that email and click on the link it contains to undo the linked email change. That will allow you to receive the security code you need.
If you can't find that email and believe your account was hacked, proceed with the next step.
If you can't access your account for a different reason, skip to step 3.
Facebook page for hacked accounts
On this page, you can get Facebook's help in regaining access to your account.
If the resources on this page do not work for you, continue to the next step.
Facebook will probably need you to provide it to help prove your identity and your ownership of the account.
Facebook identification pagehttps://www.facebook.com/login/identify
This may involve sending in the scan of your ID, answering security questions, identifying pictures posted to your account or to your friends' accounts, and more. After complying with these instructions, Facebook may take a few days to investigate, and will then contact you again.
If this process does not work for you for some reason, continue with the next step.
Customer service agents in this company might be able to get you access to that account again, and use it to get Facebook's security code.
If this also doesn't help, proceed with the next step.
Facebook's recovery form page
Wait for Facebook's response and follow the instructions in it to recover access to your Facebook account.
If nothing else works for you, get in contact with a Facebook customer service agent and explain the problem to them. Facebook doesn't have a phone line for customer service, but you can contact that department in multiple ways online.
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