How Do I Move My Comcast Service to a New Address?

Follow these instructions to move your Comcast service to a new address.

Sep 2, 2020

Comcast is an American telecommunications company. The company was founded in 1963 under the name American Cable Systems and rebranded to Comcast Holdings in 1969. The company has many subsidiaries including Xfinity, NBC Universal, and Sky. Xfinity (Comcast) customers can receive TV, Internet, and home services across the United States. If you're a current Comcast customer and need to change your service to a new address, keep reading for detailed instructions.


Change Your Service Address Online

  1. Go to https://www.xfinity.com/learn/moving
  2. In the top right corner of the screen select ‘Sign In.'
  3. Sign in to your account with your email, mobile number, or username and password.
  4. Go to ‘My Account' and under ‘Common Solutions' select ‘Move or Transfer Service.'
  5. Enter the date you would like to stop service at your current address on file, your new address, and the best number to reach you at.
  6. Click ‘Keep Moving.'
  7. At this point, you can make changes to your plan if you wish. Once you've made your selections, click ‘Keep Moving.'
  8. Next, you will see the installation options displayed. You can choose between self-installation or professional installation, depending on your plan and equipment.
  • If you select self-installation, you will then select the date you want your service to start at the new address. Your current equipment will be displayed on the screen as well as a link to a guide for installation.
  • If professional installation is chosen, you will be able to choose a date and a two-hour window for the appointment.
  • After making your choices, select ‘Keep Moving.'
  • The screen will display all the details of the order you've just placed. Review everything and select ‘Submit Order.'
  • You should receive an email confirming the changes.

  • Call Comcast Customer Service to Change Your Service Address

    If you're having difficulties with the online process, you can choose to call into Comcast's customer support line. The customer service representative will walk you through the process and collect any necessary information. Ask the agent to send you a confirmation email once the request has been submitted and keep them on the line until you receive and review the email.


    <

    Further questions?

    Ask a followup or related question and we will try to provide an answer in seconds.
    Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

    Help from Real People

    We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
    Chat with an expert

    Why does GetHuman Write How-to Guides for Comcast Problems?

    GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Move My Comcast Service to a New Address? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

    Comcast

    Asked 5 years ago
    Updated 4 years ago
    Viewed 4,151,101 times
    Comcast
    Comcast move address
    Xfinity move address
    Comcast move service
    Xfinity move service

    Speak to An Expert Now

    We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
    Get Live Expert Help

    Paying Too Much for Internet?

    After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

    Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
    Was this page helpful?YesNeeds work
    Sharing is what powers GetHuman's free customer service contact information and tools. You can help!