Citibank Customer FAQ

To unblock access to your Citibank account, visit the Citibank website or app and follow the prompts for account recovery. You may need to verify your identity through security questions or receive a verification code via email or SMS. If those options are not successful, refer to the most up-to-date contact information available right here on this page for assistance.

Citibank account holders can send money to non-Citibank account holders via services such as Zelle within the Citibank mobile app or online banking. They can also use wire transfers, providing the recipient's bank account details.

To verify a check, you can bring it to your local Citibank branch and ask them to confirm its authenticity. They can validate if the check has valid routing and account numbers. The bank may also contact the issuing institution to confirm the check's validity and sufficient funds. Keep in mind, just because a check is 'real' doesn't mean it's good. Fraudsters often use real account numbers on counterfeit checks. Never wire money or send back part of the funds to the person who gave you the check until it has fully cleared, which can take several business days.

If your Citibank GTC (Government Travel Card) account has been suspended, you're advised to contact the Citibank customer service directly for assistance. However, it's important to note that reactivation usually involves clearing any outstanding balances or resolving the issues that lead to the suspension of the account in the first place. Once these issues are addressed, the bank should be able to assist you in reactivating your account. Be prepared to provide relevant details such as your account number, personal information, and possibly detailed explanation of the measures taken to resolve the issues leading to suspension.

We're sorry to hear that you haven't received your travel card yet. After you apply for a card, it generally takes 7-10 business days to arrive by mail. If it's been longer than this, or you need the card urgently, you could have a misplaced or delayed delivery, and your first step should be to verify the mailing address on file. If everything looks correct, please get in touch with the customer service team directly to report the problem and seek assistance. They may need to reissue a new card.