A:Calling this Citibank number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Citibank for you.
Q:
Does Citibank offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages or repeat "Representative" · Enter or say your credit card number, social security number, or taxpayer ID. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · When the phone answers, say customer service twice followed by 0# · Enter or say your credit card number, social security number, or taxpayer ID. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0# at each prompt, ignoring messages. · Enter or say your credit card number, social security number, or taxpayer ID. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. · Advantage Card - How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
24 hours, 7 days · Calling this Citibank number should go right to a real human being · Enter or say your credit card number, social security number, or taxpayer ID.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Citibank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Citibank phone number to document the phone system.
Here is how our research team describes the way the Citibank phone system greets you: How can I help you today? (Respond to the question.)
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Citibank number should go right to a real human being
Below are some clips we've found from Citibank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"To accurately direct this call, I will need a little more information.
In a few words, please tell me the reason you called."
Excerpt from a call with Citibank
Sunday, December 15, 2024 8:53 PM
They may ask you to say or enter information
"Let me see if I can assist. You are now in our speech enabled system.
To access our touch tone system, press star star at any time.
How would you like to access your information?
You can say credit card number, or you can also say Social Security number."
Excerpt from a call with Citibank
Thursday, February 8, 2024 8:04 PM
In fact, much of this information on this page is superfluous because this Citibank phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Citibank operates the call center for this 800-950-5114 phone number 24 hours, 7 days.The short answer is that you should call on a Saturday.This observation and the following section are based on analysis of a sample set of 3,322 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Citibank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citibank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citibank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citibank is Sunday.The most busy day to call is Tuesday, which averages 122% more phone calls by comparison.Again, this is based on a sample of 3,322 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Saturday.The longest wait in the queue on average occurs on Monday, which is 3387% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Citibank is Saturday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Citibank staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
I want to improve my credit score before applying for a new car loan to secure a better rate. I have a decent enough score, but a couple more points will get me into the excellent range. I just need a little more available credit, so I decided to look into a Citi credit card. I'm apprehensive about signing up for things online because of identity fraud, which I have been a victim of in the past, so I called the bank directly to talk about my options.
Overall, my experience was pleasant, and I didn't have to wait too long to talk to someone, which was a bit of a surprise since Citibank is a major banking corporation, and if I needed to wait, I would've understood. I expected to be on hold for a while, but I ended up talking to someone within the first few minutes of my phone call, so that wasn't bad. People probably call daily about their credit cards, billing, savings accounts, loans and potential fraud, so they clearly do a good job of providing enough agents to address customers' needs.
When I first called, an automated voice said, "Welcome to Citi Cards. This call may be monitored or recorded. How can I help you today?" I answered, "Open a new account," and the voice assistant responded, "Thanks for your interest in opening a Citi account. You can visit Citi.com to apply online. If you are already a Citi customer, you can apply using the Citi app. Otherwise, do you want to submit a new application over the phone?" After I replied yes, it told me to wait while it got someone to help me.
At this point, I thought I might get to the hold line, but instead, I had another new array of options to get through first. This time, a different automated voice said, "Thank you for calling the Citi Cards application center. If you want to check the progress of a previously submitted application, our average processing time is 10 days. If it is after 10 days and you want to check the status of your application, please press 1. If you require assistance with an existing Citi card or retail account, please press 2. If you are calling to apply for a Citi credit card, please press 3, and you will be connected to the next available. If you are calling because you believe you received an outbound call from Citi with your call showing 800 Citi, please be informed that Citi would not place calls from this outbound number. The call was, therefore, placed by another organization. Citi cannot assist you from being removed from another outbound organization’s list."
It was quite the speech, but thankfully that was the last one because after a brief pause, once I chose option 2, it took me straight to an agent who helped me complete the application process.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Citibank
If you have time to do a bit of reading before you call Citibank, we recommend you read over some of our problem-specific articles.
Yes, you can access your Citibank (UK) account online. Citibank offers a secure and convenient online banking platform that allows you to manage your account anytime and anywhere. Through Citibank Online, you can view your account balances, transactions, and statements, as well as initiate transfers and payments. The platform is user-friendly and accessible from both computer and mobile devices, ensuring flexibility and ease of use. With Citibank Online, you can also set up alerts, track your spending, and manage your personal finances more efficiently. Rest assured, Citibank prioritizes the security of your online transactions, implementing a range of advanced security measures to protect your account information and sensitive data.
Citibank offers a range of accounts with varying fee structures to accommodate individual needs. While the specific fees and charges depend on the type of account, certain common charges may apply. Account maintenance fees may be applicable, but they can often be waived by meeting certain criteria such as maintaining a minimum balance. Additional fees may apply for services like wire transfers, debit card replacement, and overdrafts. Citibank also provides optional services that may have their own charges, including access to out-of-network ATMs or personalized checks. However, Citibank aims to provide transparency regarding fees, and customers can find detailed information about the specific fees and charges applicable to their chosen account on the bank's website or by consulting a Citibank representative.
Citibank (Australia) offers a range of accounts each with their respective fees and charges. The specific fees and charges vary depending on the type of account. However, some common charges include monthly account service fees, transaction fees for ATM withdrawals and over-the-counter transactions, as well as fees for international transactions and transfers. Citibank also provides additional services like overdraft facilities, and associated fees may apply. It is important to note that Citibank may waive some fees or offer fee-free services under certain conditions or if you meet certain eligibility criteria. For detailed information about the fees and charges associated with specific accounts, please refer to the account-specific Terms and Conditions or contact Citibank's customer service for assistance.
Click the link above to get answers to just about any Citibank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Citibank, and their purpose. Are any of these similar to the reason you are trying to call?
Wire transfer assistance: "I need to talk to somebody about a money transfer that has not gone through."
- From a call lasting 5m 21s , Dec 20, 2024 6:23 PM
Inquiry about wire transfer: "I'm trying to get information about a wire transfer that was done using Citibank as the intermediary."
- From a call lasting 14m 59s , Dec 20, 2024 6:08 PM
Inquiry about wire transfer: "I'm looking to check on the status of a wire transfer made through Citibank."
- From a call lasting 13m 58s , Dec 20, 2024 5:44 PM
Request for live representative: "Talk to a live representative."
- From a call lasting 42s , Dec 20, 2024 12:14 PM
Card issue assistance: "Card is declining transfers."
- From a call lasting 4m 26s , Dec 19, 2024 1:05 AM
Check account and deposits: "I just wanna check something to see if I had some wires transferred into my account."
- From a call lasting 16m 11s , Dec 18, 2024 12:58 AM
Update account information: "Yes, I was calling because I needed to get some new information about my certified account."
- From a call lasting 12m 26s , Dec 18, 2024 12:45 AM
Information about why customers call Citibank is extracted from issues that customers have reported to GetHuman.
On the right side of the page, click the Sign On link above Let's Talk. Fill in your user name and password, then click the Sign On button. Once logged in, click the Live Chat button.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Citibank provides this option.
Use this link or copy and paste it to send customer service a Tweet
Citibank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Citibank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Citibank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citibank agent. This phone number is Citibank's best phone number because 93,786 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-950-5114 include Get Banking Help, Dispute a Charge, Replacement Card, Make a Payment, Account Access and other customer service issues. The Citibank call center that you call into has employees from Texas, Missouri, Virginia, Kentucky and is open 24 hours, 7 days according to customers. In total, Citibank has 6 phone numbers. It's not always clear what is the best way to talk to Citibank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Citibank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
