If you're planning to cancel your reservation with Booking.com, make sure you have fully read and understood the cancellation policy set by the property. You can find this cancellation policy in the confirmation email. To cancel, just go to the website and find your booking and cancel it. Wait for the email confirming your cancellation. If you don't get an email within 24 hours, contact the property ASAP.
You can cancel a trip with Booking.com, but make sure you read the cancellation policy before canceling the accommodation. You can find the cancellation policy in your confirmation email.
Any cancellation fees are set by the property. You won't be paying any fees if you have a free cancellation booking. Otherwise, you will need to pay the cancellation fee plus additional costs, if applicable. Some properties may include a "request free cancellation" when managing the booking. Should your travel plans change, consider requesting a free cancellation and the property owner may waive the fee for you.
You can modify your booking from your email or through the website. You may be able to change other details including changing the dates, adding a room or meal, changing guest details or making a request. To cancel a booking, go to the website and look for your reservation. Use the confirmation number sent to your email to find your booking and cancel it. You should get an email confirmation after cancellation. If you don't get an email within a day, get in touch with the hotel or property to confirm if the trip was indeed cancelled.
If you have questions regarding your reservations or cancellations, feel free to contact Customer Support. Booking.com Customer Service is available around the clock. Feel free to send them a message or call them if you have an urgent issue. For concerns regarding properties booked, you will need to submit a complaint at the Dispute Resolution Center. Make sure you include as much as detail as possible including pictures and videos so that Booking.com can quickly resolve your issue.
GetHuman has been working for over 10 years on sourcing information about big organizations like Booking.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Trip with Booking.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.